L.L. Bean

Category:	Clothing Store
Address:	340 Legacy Pl, Dedham, MA 02026, USA
Phone:	+1 800-650-6358
Site:	llbean.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 25

Cameron Beck

I have shopped at this store many times. Its just a minute off I-95. The mall has a parking garage, but w/patience u can generally get a spot nearer the store on the open lot. The L.L. Bean store itself is modern and well planned and welcoming. Its a pleasure to just enter it and browse. (and usually buy) The staff is knowledgeable, efficient and eager to help, as Bean staff generally are. I have NEVER dealt w/a rude or unhelpful staff member at Dedham. I was surprised yesterday when there was no staff evident in Mens. I could have easily hailed one from another dept, but managed by myself. Yesterday was an exception. Usually staff are hovering about, often anticipating your question or need. So, all-in-all, I guarantee youll have a happy "shopping experience" at this Beans. Legacy Place itself is a pleasure. Its a compact "boutique" mall as opposed to the vast South Shore Plaza. Theres a Whole Foods practically next door, many "high end" shops and theres an excellent cinema.

Guy Mitrano

As I have said in a review for the Burlington, MA location - nothing can beet the flagship store in Freeport, Maine, but this one certainly beats the Burlington location and has a fantastic selection of flies, fishing gear and much more space in my opinion. The only this that is tough about here, and it has nothing to do with L.L. Bean at all, is the parking situation. While there is a "private lot and parking garage", when Legacy Place is busy in general, you should be prepared to go on your own hiking trip through the lot to get to to the store. The staff is great, as is the case with L.L. Bean in general , and everything is where you would expect to find it, neat and organized.

Samuel Allis

terrible customer service. there was no one, i repeat no one, on the upper floor when i was looking for mens pants there. (i was told there was one staffer up there somewhere, but she must have been hiding out with the yeti.) and it wasnt much better downstairs. a woman helped me pick out a pair of hiking pants and said shed wait for me when i got out of the dressing room. wrong. she was gone, and i never saw her again. we all know companies are cutting staff to save money, but this is ridiculous, particularly for a company known for its customer service over the phone. so much for ll bean retail.

Gary Bottje

Not good. I ordered a jacket online then decided I wanted a different color. I called this store to see if they had the color and size. Store didnt pick up so it forwarded to an LL Bean call center. The rep confirmed this store had a full shipment in and there would be plenty in the store. I made the out of the way trip only to find out they had NONE IN STOCK! They get 2 stars because I returned the first jacket without paying shipping and they ordered the new color to be shipped to my house. Someone needs better training.

Sandie Bock

I find the customer service of LL Bean in Legacy Place, Dedham MA is GREAT really. The store is clean and well stocked, the staff are helpful but not at all trying to get you to buy something you are looking at. They seem to be stocking shelves and neatening up most of time. IF I have questions they have the answers and if not they find someone who does. I love that we have a LL Bean store nearby.

T Johnson

The merchandise is excellent and great prices. The day I went the staff on the floor was not helpful, down right crankie. The person behind the counter took about 40 minutes, snide comment about I was lucky to have my receipt & assured me that the items ordered on-line were on there way to me. I call 3 weeks later to find out that it was not ordered at all and another wait for the delivery.

George Ehrhorn

This is like an LL Bean Super-Store. The downstairs is filled with outdoors gear (kayaks, bikes, fishing, boots, hiking, camping, etc.) and the upstairs is clothing and some furniture. The have evening classes (flyfishing, map reading, etc.) that I dont have any experience with, but its a nice option for people that live closer.

Rivka Hubsch

Great selection of merchandise, piss-poor customer service. Came to see about the satisfaction guarantee, got two different answers, and the older woman at the registers spoke to me like I was 15, and a DUMB 15-year-old. Every time I go, its the same thing. Great merchandise, miserable employees.

Jaclyn Skidmore

Great store with tons of options for clothing, swimwear, outdoor gear, luggage, and home decor. The staff arent very friendly, but the selection is good if you know what you want. It also beats trekking all the way to Maine for the flagship store!

Bryan Beirola

Products are amazing but the guy I talked to seemed a bit annoyed I was asking for assistance. My rating is more based on how awful the staff treated me. I went home and ordered online and couldnt be more happy with my boots.

Angela N. Cruz

I guess they dont need to sell any more than they already do. Customer service is one of the worst Ive ever experienced. Will not be back (yes, L.L Bean, I know you wont care)

Roy W

Nice store,expensive but it is quality merchandise.I like the Maine store better because there is not enough people working at this location to help customers out.

Ariel Ortiz

Awesome stuff, kinda blah on styling but keep true to proven fashion and toughness. Cant be beat on quality and service

Mary Ann Jawili

Large store, helpful staff. In the middle of a large outdoor mall, so parking and the crowds can be annoying.

A Private User

Nice and spacious. Helpful staff, as long as they are not too busy. Reasonable prices.

Armando Holguin

You are better off driving up to Maine to get better Customer Service.

Alastair Bastian

Love thats it has a big selection of outdoor sporting equipment

Miguel Cura

Big store with friendly staff. Free clinics are worthwhile.