Furniture Gallery

Related:	room and board boston
Category:	Furniture Store
Address:	250 Granite St #1905b, Braintree, MA 02184, USA
Phone:	+1 781-849-3876
Site:	furnituregallerybraintree.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 13

Reviews 12

Nick T

I found a sofa sleeper I liked and we negotiated/discussed current sales for a while before I told him I would be back after thinking it over. (I always need time before making a big purchase to weigh my options and prices) I left the store and did some online research of Ashley Furniture and other peoples prices in case I decided to buy direct or go somewhere else. It turned out Billys price was much cheaper than other stores and even Ashleys price. I went back into the store a few hours later and decided to move forward with the purchase. I even found the sleeper a little cheaper, before the sales discount, on the Furniture Gallery Website (which Billy respectfully price matched). After the sale: Some things you need to understand before you continue reading this part of the review. Youll realize that Furniture Gallery isnt a big corporation or chain. Because of this, they cannot be as quick or agile with shipping/delivery as the big stores. I decided to continue with the sale because Billy seemed like an honest good guy and the price was right for the quality of the product. The delivery time estimate to get the sleeper from Ashley Furniture to their store was about a week and ultimately it ended up being about 1.5 weeks. The delivery from Furniture Gallery to my apartment took a few days extra due to other scheduled deliveries (I think they have only 1 delivery truck/crew). This wasnt a huge deal for me because I understood they have a smaller group of people working for them. I was really happy that every time I called Billy for an update (even on Sunday) he picked up his phone and talked to me. Again, he was always very nice every time. That made this transaction better for me. Day of Delivery: The delivery people showed up in their unmarked white truck and were very nice with great attitudes. It was raining outside but the sleeper sofa was packaged really well and the rain didnt get to it). Before delivery, I had measured our buildings elevator and found it was too small for the sleeper sofa. So, I guided them up the stairwell to get the sofa up into my apartment on the 3rd floor. It was a tight fit after the stairwell to get the sofa into my apartment but these guys knew exactly what they were doing and made it work. Once they got it into my apartment within about 10 minutes they had everything setup. They hung around for me to do a personal inspection of the sofa and mattress. I noticed that Ashley Furniture (not Furniture Gallery) made a mistake and included a very thin and weak spring mattress in the sleeper sofa instead of a memory foam one (everywhere online it says this sleeper comes with memory foam by default). I then called Billy and he had me take some photos of the sleeper sofa and the serial/model numbers. He ordered me a replacement mattress from Ashley. I thanked the delivery drivers and they were on their way. Fast forward a week later, I exchanged the spring mattress for the foam mattresses at no cost and all was good. The quality of the memory foam mattress was far superior to the spring. Conclusion: These are honest guys. If mistakes happened, they took care of me. They gave me a great deal on this sleeper sofa and even beat the price of the manufacturer. Everyone I met or talked to during this was very nice. Like a previous review, the only reason I am giving 4 stars instead of 5 is because I had to call them about delays instead of them reaching out to me first. I feel like if they can improve on that and have more accurate delivery estimates then it would be that much better of an experience!

Jen Franny

Bill was extremely helpful from when I stepped into his store up until my furniture was delivered. He was unable to locate the SKU # for an item that I found listed on his site and was very proactive in calling his manufacturer so that it could be located, and when the customer service reps were making it hard for him he kept calling back so that he could get the information he needed. He was able to get my furniture to me in 2-days as promised, just in time for my move. He even convinced my angry 1st floor neighbor to let me keep 1/2 of my sectional on her floor until it was moved the next day. The delivery driver was very pleasant and got all of the pieces to my table and chairs upstairs with no problem at all. I would definitely recommend this place and would shop here again.

Gissell Valentin

DO NOT BUY FROM THIS PLACE! My fiance and I ended up buying a sectional and coffee table. Couches were delivered by a man who works for Macys (not even his employee) couches were damaged and the delivery man couldnt take them since he needed to pay him for an extra trip to return the couch. Gave us so much problem on replacing it. And he didnt even replace both sides of the sectional one piece is still broken. The owner is the one that Ive been dealing with since the begging and he communicates through text at 11 pm. Do not give him business!

Amir Maalouf

My girlfriend and I visited this store last week and we were really interested in buying new furniture for our new apartment. HOWEVER, after looking at all these bad reviews, we noticed that there were several accounts were the company was very unprofessional and the owners could be potentially be SCAM ARTISTS! We have personally known a couple of friends who have done business with this store but received terrible service and false financial information. DO NOT BUY THEIR FURNITURE!

Megan Ragab

This store is amazing and I highly recommend it. I told my family about it and they all purchased furniture. The service is amazing and so is the delivery. The manager is great and so were the delivery men. My furniture got delivered sooner than a week.

Kaitlyn Cacciola

Awesome!! Highly recommend buying furniture here! Bill was awesome and really exceeded expectations. Beautiful furniture, service & same day delivery! Thank you Bill!

Satyadhir Singh

Small store but very very nice furniture at a decent price. What I would get for 1099 in IKEA or any other store, I would get it for $699 here.

ahmad said

Great prices !!! On time delivery, I got all stuf from them me and my wife love the furniture !

Fred Tb

Very nice customer service . Best price I had and delivery on time thank you guys

Beau Schmaltz

Dont believe a word they say when it comes to delivery.

Noe C

Very unprofessional. Possible bedbug problem

Wissam Lalam