Hackers Mancave

Category:	Computer Repair Service
Address:	9011 Chevrolet Dr #11, Ellicott City, MD 21042, USA
Phone:	+1 410-744-6512
Site:	hackersmancave.com
Rating:	4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 29

Reviews 4

Darker Horse

Short story: Called us in twice to pick up the computer but it wasnt fixed, blamed everything including the owner for the problems they didnt fix, left us with a computer that was still broken, horrific customer service. As far as I can tell the main goal of the owners is to play card games and they only grudgingly fix computers to pay the rent. Our computer wouldnt boot up, so we brought it to them. First they said it was the processor then they said the problem was the motherboard. Then they said it was fixed and I went in to pick it up. It wouldnt boot up. It was also not completely put back together. Then they said it was the video card and I left it with them another 2 weeks. They called me and told me it was fixed and I came in. It wouldnt boot up. This time around, they cycled me through 3 different techies and kept me there for over an hour because they were too busy getting ready for a card tournament (during published business hours) to pay attention to the computer that they asked me to come pick up a second time. During this time I found out that they neither replaced the motherboard or the video card they claimed were broken. The problems they blamed this time around included the video card, motherboard, disk drive, the operating system, and viruses. I put my foot down with the last 2 because I know how the system was running before it broke and we are armed to the teeth with virus software. When it did start up, one of the techs started pointing to various pieces of (government issued) software that I had installed saying "see that program, it doesnt belong there, its a virus." They then decided the power supply was really the problem and "fixed" this by disconnecting the video card and the disk drive. They were in a rush to get me out the door because I was getting in the way of their card games and did not offer to fix the power supply. At this point I decided to pay them and leave rather than risk any more harm to my computer. What was previously a computer than ran well and probably needed some new parts now barely runs at all (super slow, lots of errors) and does not have the video capability to run the software I need for work. As I was leaving, I heard them tell someone on the phone that even though they said they were open Saturday, they would not be fixing computers that weekend because they would be too busy playing cards. I wish they would have given me the same warning when I dropped my computer off, I would have seen that red flag and gone elsewhere. Every time I was there, they had many employees but you had to wait to be helped because they were busy playing card games. One time I heard them tell a customer they couldnt get a receipt because they were out of printer ink for every printer. Another time they told a customer that they never called him back because they dont check their voice mail. This place is in serious need of both adult supervision and competent computer techies and they have neither. Avoid it at all costs!

Angela B

My experience with Hackers Ink and Jonas was AMAZING! The guys there were professional, personable, friendly, and knew what they were doing! I felt 100% comfortable with them and wouldnt hesitate to bring my computer to them again. I highly recommend Hackers Inc. Taking a computer to get fixed often feels like taking your car into the dealership, you never know what theyre going to throw at you and how much it will cost! Usually an arm and a leg at which point you may as well just buy a new computer. My laptop is 7 years old and just has a virus and was processing slowly as any would at that age. I was putting off taking it to the Geek Squad or even the Computer Guru guys up the street as the estimate might as well be a new system. My wife bought me the Groupon and the very next time I took it by. I was welcomed by Jonas who took all down all my info and was very pleasant. He told me there was at least 13 others computers ahead of mine but it would be ready by the lastest, the following day. I got a cal later that night that it was ready. When I came back, Jonas explained everything that was going on with the computer and in a way that I could understand. He didnt pressure me into buying the latest upgrades or even making me feel inadequate for having an old system. He even suggested better, cleaner gaming sites and had installed a new, free virus protection program. Jonas was very professional and personable. They even had me turn on the system and check it out before I left! Unfortunately later that week I had an issues with the system running firefox and then freezing. I was able to call the guys and spoke with Jonas again. He said it was under their warranty and without hesitation he told me to bring it back at no extra cost to have them check it out. As soon as I got there, Jonas took a look and within ten minutes has my internet all worked out and running faster than before. He even showed me what to look for and explained in laymans terms what was going on. I felt secure and comfortable with my computer when I left. I since had had no issues and highly recommend Hackers Inc.

A Private User

WRONG DIAGNOSIS, FALSE ADVERTISING! The owners and workers are very nice people. However, they are far from experts about computers. I brought in a desktop computer to get fixed. I am relatively savvy with technology, but I was moving out of state in a few days and was willing to pay to have somebody else fix my parents desktop. They picked up the phone right away and I was able to drop off the computer the same day. They told me that the diagnostic would be FREE, and fixing the computer would be $69. The diagnosis took 3 days (1 day was promised) and they got the diagnosis wrong! They also charged me $69 without even fixing the problem! After a year and half, with cursory visits back to Maryland, I finally deduced that my computers RAM and Graphics card was the problem. HackersInk told me it was a problem with the motherboard. Basically, I wasted $69 paying them, $50 buying a new motherboard, and precious time on my visits back to my parents house. In the end, I just had to replace the graphics card and replace the ram. I would say take your business elsewhere.

Melissa Mueller

My MacBook Pro was having issues with overheating and powering off on me. As a graphic designer, having my laptop working is crucial. I took it in and Hackers Ink techs checked it out for me. It turned out it just needed a deep clean and new thermal paste. The owner Eric and employees of this store are always very friendly and make you feel at home! I really enjoyed stopping to browse the comics while dropping off my laptop too. My computer was fixed in under 48 hours and has been running all my intense graphics programs perfectly. I even picked up a little, "Day of the Dead" hot sauce for Halloween- yum! They gave me a 30 day warranty on my repair. I love this place and will come back for any computer repair, comic book, hot sauce, or gaming need. This place is not your average computer repair shop, but I think thats what makes it so much fun! Thanks guys!