JTR Automotive Group

Category:	Car Dealer
Address:	3308 Bladensburg Rd, Cottage City, MD 20722, USA
Phone:	+1 301-209-7166
Site:	jtrautomotive.net
Rating:	2
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–7PM 10AM–5PM Closed

Location

Photos 2

Reviews 7

Carrie Haines

DO NOT GO HERE! I bought a car which they told me was in perfect condition. Let me start by saying that they do not inspect their vehicles until AFTER you have bought the car. So when I noticed a power steering light on during the test run, I was told it was no big deal and that if it was an issue, it would be fixed during inspection. Well unfortunately for me, the light ended up being an outed sensor and clock spring which is technically not part of md state inspection nor covered by the dealer warranty, EVEN THOUGH it affects traction control which is a safety issue. So a week into buying this car, I had to drop $600 on an issue that should have been taken care of by the dealer as they assured me there was absolutely nothing wrong with the car. I wasnt familiar with newer cars nor volkswagens so I didnt know any better and they took advantage of that. I was in a hurry when I bought the car because my old car broke down and I was In a tough spot, so I had to book it out of there right after inspection and didnt notice until later that the light was still on. So I called and they basically told me it wasnt their problem. On top of that, my mechanic who re inspected it found that even though they had to replace rotors for inspection, they put back on OLD BRAKE PADS which were wearing unevenly. AND the windshield wipers they had me leave with ended up scratching the windshield and didnt wipe the water away correctly which should have been part of the inspection. But of course I didnt find that out until it rained and I had to drive home scared out of my mind because I couldnt see out of the window. They took advantage of me, treated me like a fool, and told me to shove it when I brought up an issue. Im thinking of pursuing legal action.

no name

This is the worst place to ever get a car!!! The girl Jennifer that is the receptionist is horrible she takes forever doing her job and all she does is tell lies!! She tells you one thing when you get there its something different she does not know how to do her job!!! I would not recommend this place to my worst enemy!! She gives my boyfriend a car with no licenses and then after having the car for almost a month tells him he has to bring it back... After putting 2500 down on the car and returning it they keep 500 when it was there fault that the situation ended up happening this was if she had did it the correct way instead of smiling in his face the whole time this would have never happened!! Then on top of that she gave my mom the run around after driving 2hr to get there and said she could not do the financing that night she had to wait til the morning and she would do it first thing... Well guess what she never called my mother back after she stayed the night up in the area waiting for "Miss Jennifer" to call back!! They lie and say they will finance anyone but thats a lie as well!! Soon as we left the lot the check engine light came on...They lied and said the car had been Maryland inspected... But was never told til dropping the vehicle off that it had not been inspected!! The day we go pick the check up for the car they take it to get inspected!! SMH!! Worst car dealership ever put on earth!! Most of the car cars need a jump just to start!! Dont go there take your money and run fast there out to get you!!

michelle webb

If I could give ZERO stars I would. I took my chances and a big risk I seen the reviews before purchasing my car and I should have went with all the bad reviews ,I love my car but for the amount of money I put down I should not have to be fixing big issues on my car that cost me 1,900 out of pocket when I was told that everything is okay, and no issues with the car. Whoever inspects the cars just pass the cars just to sell them as stated in other reviews. No higher mangement to handle my concerns and very rude. Do not come here!!!! I referred people over but I will give them a heads up. They get over on you and dont they care!!!!! Just as long as they have your money. Getting your car from here is not worth it I would have been way better off going to a actual dealer with a better deal and no issues! very fake and rude and I dont tolerate waisting my hard earned money.

Theodore Barnes

I bought a car from these assholes they never gave me the ttitle, Keys, or the car they wont even give me my money back. They allow people who are not affiliated with them to come on thier lot and sell a vehicle. I strongly suggest no one buy any vehicle form this place. They are scammers

Wayne Jo

Terrible service. Simple part replacement gone wrong, took days to finish and added more problems to vehicle. Waste of time and money. Part put on incorrectly.

Britt Dixon

Traffic is heavy here so test drives can be hectic. Nice people no high pressure sales. Didnt buy the car so I cant say anything more.

Zac Wms

Outstanding selection of cars and trucks as well as top of line customer service