Petco Animal Supplies
| Category: | Pet Supply Store |
| Address: | 6181 Old Dobbin Ln #800, Columbia, MD 21045, USA |
| Phone: | +1 410-290-1313 |
| Site: | stores.petco.com |
| Rating: | 3.6 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
Location
Photos 100
Reviews 43
AD
Addy H
I have never been treated so badly in a Petco before. We simply came to return a faulty product, and were treated horribly by the manager on duty. We bought a new harness for our 12 pound rescue dog a few months ago and when walking him the adjustable slider piece at the neck of the harness snapped. We have been using a temporary harness until we went to exchange the broken one as per Petcos return policy, which stated that after 60 days you can exchange a product without a receipt for store credit at the value of the sale price of the product. After asking to speak to someone about returning a faulty product we were greeted by the manager on duty, Valerie. We explained what happened and she asked if it had been within 60 days that we bought it. After deciding its been past 60 days she said we couldnt exchange it. My husband told her that on their website the return policy said we could exchange it for store credit after 60 days even without a receipt. She told him that may be true for the website but they had a 60 days only policy. My husband then asked if they had a copy of the stores policy and she told him "Its not like we can just print it out and have it." This was a strange thing to say so my husband asked "Then how am I supposed to know what your return policy is?" She then pointed him to a PRINTED OUT copy of their policy next to the register, which was the same policy as on the website. My husband pointed out the after 60 days without a receipt policy to which she responded,"Well its up to the manager on duty and Im saying no." Basically, it didnt matter what the actual Petco policy was, she had decided she wasnt going to help us. We have two dogs, two fish and a ferret, so we shop at pet stores such as Petco quite often, but after this experience I dont think I want to go back.
LI
Linda Abrahams
Their training is not as good as the person who they have thinks.. they are!!! If you dont want to be told all the time negative feedback as being the owner..... its the training you get!!! This WAS TO BE A POSITIVE TRAINING PROGRAM....NOT from this locations hired person-Katrina. Stating Im "Training" My Dog to Bark. After 3 sessions. I asked her to HELP! I would watch so to show me...to do it right, as you want it to be, ...I asked. ..she states Thats not how I train! Slogan at this store. " Positive to dog .. Negative to owner even if owner has Disabilites" as I do. They need to change their Slogan! "Do as I say ....no positives for owners" (Or treats..ha ha!) And. Example... her attitude to partiality As not giving positive feedback to myself as owner ....as she DID to other dog owner attending the class with us. Not a Friendly or a Good. Positive Experience for my dog...going to be a back up Licensed Service Dog me.
SW
SweetPea
I absolutely LOATHE this store. Dont get me the wrong, I have absolutely nothing against the employees themselves-they have been friendly everytime Ive gone. However, no matter what day in the week or time I go, I have to hunt someone down to be helped because they are constantly understaffed. Last time I waited 15 minutes on the one guy on the floor who was helping some other customers and finally just left out of frustration. (Not his fault, he was the only one there and he was busy helping people. Just WHY THE HECK DOES MANAGEMENT KEEP THE PLACE UNDERSTAFFED ALL THE TIME?)
AR
Arvind Sinha
I brought fish from them two days back, their dalmation died the next day, in the evening one more dalmation that was healthy in my tank for about a year died. Now my Gurami that were healthy for about a year have died. They keep infected fish and it has infected my entire fish tank. Never but anything from them. I talked with the store manager today and she simply disowns all responsibility and was least concerned about peoples fish tanks they ruin by selling infected fish.
JO
John Doe
This store is RACIST! They have a racist cashier, a short white girl with short hair, who looks at me in suspicion every time Im there. They also have a woman who works there with long blonde hair. She is a racist after I heard her make a Trayvon Martin joke. Black people DO NOT SHOP AT THIS RACIST STORE! They will NEVER get another dime from me. They dont even care about you filing a racist complaint. They just "brush it off" like its nothing. DO NOT SHOP HERE!
MI
Michael Ahr
More extensive small pet (gerbil, hamster, etc.) collection than the local competitor. This is perhaps true of other sections as well, but this is the only area I compared. They have ferrets, which the other place does not.
KU
Kuro Shishi
Long wait to be helped, but considering staff size and time of year (few days before Christmas), it was forgivable. The staff was helpful and personable. The experience was just OK though; not great or horrible.
LA
Laura Humphries
Great selection and i must say the staff here go out of their way to be friendly and helpful It seems like all of the employees are animal lovers and i really appreciate that too.
C
C SPA
I showed the groomer pictures of the cut that I wanted and that my dog typically gets instead my dog looks a mess. The quality of the cut was poor. Nothing like the pictures
GI
Giovanni Verdi
Animals are not taken care of as they should be. They looked scared and confused. The cages were dirty and smelled bad. Employees could do a better job or find another job.
TH
The Liv Channel
Boooooooooooooooooooooooooooooooooooo!!!!!!!!!! Bad petco
DE
Derek Watkins
A pretty old and rundown looking Petco with a strong pet odor that runs a very strong retail, grooming & dog training business.
BR
Brian Roediger
Closes much earlier than what is stated on the window. A few people were waiting outside and asking what was going on.
ER
Erle Howard
We always get our dog (a Cockerpoo) groomed there. They do a fantastic job and our dog lovers her groomer.
BR
Brian Auger
Small animal pets and fish are well cared for, good selection of supplies for all types of pets
KA
Kathy Boyer-Shick
BEST TRAINING CLASSES!! My dog now has AKC Good Citizenship Certification!!! GREAT STAFF!!
AN
Anthony Benites
I love the animal displays like the aquarium, cats for adoption and the hamsters.
SU
Susan Arnett
Clean, usually short lines during the day, usually have what I am looking for
BE
Belinda Brotherson
Same as other Petco stores. Nothing special, but they had what we needed.
CA
Cazz Ashley
Grooming closes at 4pm at this place. Small selection of bird supplies.
KR
Krista Wilson
There fish always seem dead when I go there or never ready to be sold
TI
Tina Hyatt
Had the worst, most rude and condescending experience at this store.
LA
LaTishia Matthews
I love that they have all type of food for dogs with out chicken
CH
Chef EDWR Fle
They take care of my dog very well somewhat good prices
MI
Micheal Petrulli
They always have whatever we go in for, great selection.
PA
Paulette Pettiford
Not enough stuff for cats! Its called Petco not Dogco!
PA
Paul Perry
Very helpful staff and good classes at a fair price.
MA
Mark Weyrick
Good selection of pet supplies and helpful staff.
AB
Abby
The worst Petco! Very unfriendly and unhelpful!
CH
Christine Foster
Great service & place for all your pets needs
JO
John Blake
We feel welcome here as a valued customer.
JO
Jonathan Ciriello
A well run Petco. Never had any problems.
SE
Sergio Saenz
Great service, staff are always pleasant.
KE
Kenneth Granville
Good supply of pet needs and essentials
MA
Mary Sanphilipo Ward
Fun place to take the dogs shopping
BR
Bryce Blair
Best crickets for a hungry lizard
AL
Alexey Volyntsev
Helpfull and professional stuff
LA
Laura Pittman
Jen in grooming is awesome!
SW
Sweetlight youtube
Big roomy store
MA
Malik B.
Friendly staff
ER
Eric Liu
food is good
AR
Ariel שײץ
Not bad
LA
Lauren Conrad
Pets!
35 most recent searches
Other organizations
Photos
Photos of comments
