The UPS Store
| Category: | Shipping and Mailing Service |
| Address: | 6368 Coventry Way, Clinton, MD 20735, USA |
| Phone: | +1 240-318-0122 |
| Site: | theupsstorelocal.com |
| Rating: | 2 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed |
Location
Photos 9
Reviews 18
MA
marie jeffery
Terrible, terrible experience. I have used to store a few times and it was ok service but today was the worst. I went to return some Verizon cable boxes. The girl was on her personal cell phone throughout my time in the store. I gave her the boxes and my information and she gave me my receipt and took the boxes to the back. When I questioned my receipt as to not having the number of boxes or any of my information she said the tracking number was on the box and that was all I needed. When I tried to explain to her that the receipt proved no proof as to how many boxes I gave her as she did not package the boxes in front of me, so how was I to prove to Verizon how many boxes I returned if for some reason they say I didnt return all of my boxes. She got a little agitated with me and said she could package the boxes in front of me if I wanted. She prepared a box in the back and brought it back to me with my cable boxes in it and asked me to look, ok...she then took the box back in the back and proceed to close it again so I couldnt see if everything was in the closed box. she came from in the back and I was still standing there, never said anything else to me and then took the next customer, all while still on her personal cell phone. I stood there for a second and then asked how I could get in touch with the manage of the store. She handed me this little piece of paper never looking up at me. I went to my car and called the number and it was the number to the store where she answered the phone. I said you give me a number for the manger and he cant be reached, she says he normally is there but he stepped out. So I said you cold have told me I wouldnt reach him now, she said with a really nasty voice you didnt ask me that and then hung up the phone. I have been call that store ever hour since then to talk to the manger and still have not reached him and she has no idea when he will return.
KE
kevin harper
Ive been using this store for about 12 years - occasionally when it was a Mailboxes, Etc. and exclusively for UPS after it was rebranded as The UPS Store a few years ago. The staff are friendly enough. They always greet me and thank me for using their business - the same as I would expect from any typical retail outlet. Nothing great, nothing bad. I use this store mainly for Amazon returns but I have also used this store to drop ship my own packages.The good thing is I rarely have to wait and when I have a prepaid label Im usually in and out within a minute. No complains at all. Id recommend printing your own labels online and walking in with your box labeled and ready to go. Filling out paperwork in the store is a bit slow (true of other UPS stores though).
LA
Lauren Taylor
DO NOT ATTEMPT TO GET ANYTHING NOTARIZED HERE.The web site from UPS store claims they have notary, I went there one day to get something notarized only to see a sign stating the notary is only available from 9:30- 11:00 M-F. Wow only and hour and a half, but I figure ok... I come back the next day at 9:33 am and Im informed that the Notary has already left for the day. So apparently the notary is only there for 3 minutes each day. There are a million of these stores so Id suggest just going to a different one but this one apparently isnt well managed.
KA
Kari Alexander
Horrible horrible horrible! Workers completely ignored me for 30 minutes and then had a nasty attitude when they finally acknowledged me! Why work in customer service when you obviously dont want anyone to walk in your store! I would drive 100 extra miles to avoid that horrible place they call a UPS store! Shame on UPS for allowing someone to ruin their reputation with such a horribly managed store!
BR
Brian Chapman
Certain people who work there need to be in the unemployment line! I called to have a package re-routed and was on hold for an hour! I was then hung up on when they realized I wasnt going to hang up. Called back 3 times within the following hour and was hung up on all 3 times. Never again! Ill make the drive into the District and use FedEx from now on.
ED
Eddie S
The owner of this location has a nasty attitude and acts as though customers annoy him. There is a high turnover of staff, probably because the owner has a nasty attitude. Such a simple job, but they make lots of mistakes. There are other UPS stores in the area and also a Parcel Plus a few minutes away. No need to deal with this clown.
DE
Dee Wubya
This place is the worst. They are slow and inconsiderate. The "owner" is not helpful and is in no uncertain terms a jackass. When you ask him any questions, he immediately gets defensive as if he does not understand that he is in the customer service business. Avoid this place. Id rather deal with the post office, seriously.
SI
simplylaii
My dad had gotten us two hoverboards for Christmas and guess what. Its 1 day til New Years and we still didnt get them! Im so upset, please ups if you have any hoverboards in your stock waiting to be delivered deliver them! If it comes befor Sunday I will re-rate this if not then Im never doing online shopping again!!
MA
Mani Bee
This Ups Store has change since the new management, the customer service is great, the store it self is more presentable and over all just a better look. They answered all of my questions and assist me with all my needs I will be back there.
NI
Nicholas Mertens
The UPS Store is still at this location, it is just a little hard to find. The service was awful, the Manager (so I think) was absolutely rude and impossible to deal with. The rest of the staff was nice enough.
MO
Monique Green
Bad customer service.. bad attitude.. bad for business. Some people dont need to have jobs working with customers/clients who spend their money to support their establishment.
DE
Deandra Harris
They have a very unfriendly staff. The USAA deposit machine rarely is operational and the staff could care less. I would not give them my business again.
LA
LaRoz Leggett
I got here at 9:00 when the store is scheduled to open. It is not 9:26 and the store is still not opened and I have to get to work! A waste of gas and time.
JE
Jen Bell
Im a frequent flyer of this store and theyre all amazing!! I love this store and the level of customer service!!
AA
Aaron Valenzuella
Terrible place Bit$# was at the phone while working the whole time Wednesday 6:20 pm Dec /9/ 15 .. Ridiculous
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Ryan McHale
Worst customer service. Staff is not helpful nor do they make an attempt to care
TO
tony gainer
Great service. The woman working behind the counter was friendly and efficient.
EL
Elsa Suárez-García
The UPS STORE its no longer at this address
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