Advance Auto Parts

Category:	Auto Parts Store
Address:	1066 Maiden Choice Ln, Arbutus, MD 21227, USA
Phone:	+1 410-501-5836
Site:	stores.advanceautoparts.com
Rating:	3.8
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–8PM

Location

Photos 23

Reviews 11

Billy Rose

I currently have an infection in my spine and with the swollen muscles its pushing on my nerves and i can barely walk. As i was pulling up to park i notice an employee carrying ONE bag of items to a customers car. As i tried to waive the employee down he seemed to have not notice me. So i get out and walk over and met up with him before he went into the store and asked if he could come and check out why my check enginge light is on for. Before i could even finish my sentence he cut me off and said "No. I dont have the time or staff to do that." Me being shocked i just turned away and was appauled by how rude he was. I got home and called and spoke to someone and was on hold for a nice 10 minutes while she "located her managers name" and the man that was rude to me answered the phone and began giving me more of an attitude. I explained my frustration and he proceeds to tell me "i helped the guy to his car because he had bags full of merchandise and he was a paying customer, your request is for something free and thats not a priority to me" i asked how many employees was there since he was short staffed and he says theres 3 other employees plus me and i responded back that if you had enough time to carry out one bag of merchandice to someones car and your way to short of staff then why was my issue just brushed off. He says that customer paid for something and i told him that i was a customer buying something or not and that when my car was to be diagnosed i couldve purchased from them to possibly fix. I hot the complaint number, his name. And the District managers name and i called and complained. I felt so disrespected by his actions and will never go back there!

Sam Thomas Jr

The place recently opened in February 2015...the service is just ok...it could be better. Organization is improving...slowly. Staff is friendly and somewhat knowledgeable. Parking is good. Patronage is excellent...they are the only auto parts store in Arbutus.

Bobby Becraft

Prices too high never have nothing that you want always got to order it

Anne H

They dont check engine lights (at this location) apparently...

Jeff Weiss

Clean and friendly service. Convenient location.

Sauron The valiant

Good friendly knowledgable staff.

Anin Ramesh

Good choice for auto parts

Shawn Hancock

I love Advance auto...