Firestone Complete Auto Care

Category:	Tire Shop
Address:	13815 Warwick Blvd, Newport News, VA 23602, USA
Phone:	+1 757-320-5220
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 20

Reviews 27

Shameca Bettis-Powell

My husband took the car to get inspected yesterday at FireStone and the man told him that he would have to pay $319 to get something repaired in order for it to pass. Bae called me and told me and then he asked what I wanted them to do. I told him, "I want you to wait until I talk to the man in order to get a better understanding." I went there, and of course, they tried to convince me that I needed to get it done or have a rejection sticker on there. I told him to put it there because I wasnt paying that because that couldnt be right. I left and called my daddy, who just happen to be a mechanic. Daddy said, "They are trying to rip you off". He said, "Let me talk to my son." They talked, my Dad instructed, my husband followed his lead, and car was repaired in 5 min. He had to tighten up a screw. Bae took it back this morning and they had a sour look when they saw that the problem was solved. Daddy saved us over $300. Imagine if we had to make a decision out of fear of having that rejection sticker. Thats why its so important to know somebody that know somebody. Places like this is a rip off. They have gotten too much money

Alex Bateman

The people that work at any Firestone are all crooks. I brought my SUV in for a routine oil change, wasnt having any other issues, especially with my brakes. After about an hour I came back to pick up my car to find it still up on the lift leaking all of its brake fluid onto the ground. . The technician named Jeter told me that it was already leaking and that the pedal was going to the floor when he got in it. So at some point in between him getting into it and driving it around to the lift it broke and started leaking....yeah I totally believe that. These technicians are paid to find issues and if they cant find one, they make one themselves. Very disappointed with the service.

John Johng

My review of this shop. Went to this location for road force tire. Received the car back and had horrible steering vibration. Took it back and talked to Shaun and he said he would get it right. An hour or so later got the call to pick up the car. Vibration is gone some what. they overfilled my tires, they used 4oz of wheel weight on one wheel. which isnt too bad But one would think to check the out of round and remount the tire so the orientation would reduce the road force giving you a better ride. Ill be showing this to my instructor and check the road force with our machine or take it to his recommended location.

Jennifer Braun

I drive past at least 2 Firestone places to get to this one just for the service I have gotten. The staff has always been great and as a woman I love that there is another woman working in the shop! (think her name Deborah) She did a great job explaining things to me as I am not that savvy and I didnt feel like I was getting anything I didnt need when I got my brakes fixed. I send all my friends here and will continue to drive across town to get this service.

Daniel Brown

Horrible, Liars, Con-Artists, Thiefs Went for a VA inspection....I knew I needed to tires. They claim I needed a 3rd tire, but I know it passed a pre-inspection. They sa yI needed new rear brake pads....they were just replaced last year. Oh...and a $300 power steering hose that supposedly has a leak....LMAO....liars. These guys are con-artists. THEY WILL FAIL YOUR INSPECTION AND OVERCHARGE YOU FOR EVERY REPAIR.

christy craemer

One of the best customer service experiences I have had in a long my time! Patrick went out of his way to help me get new tires and alignment done on my Lexus with a walk in plea to help. I had the opportunity to hear him work with many customers when I was waiting. They all left with a smile and satisfied with the work done. Great attitude and honest business!

Jemal Harris

Very vague on pricing. Didnt explain anything pricing packages on Oil Change, but went into great detail about all the things they were trying to up sell me on. Went in for an oil change and they tried to sell me $700 worth of work, tires, warranties, and a battery I needed that the auto parts place told me I didnt need. Wont be going back.

Joe Neil

Great customer service. I have an all wheel drive vehicle which requires all tires to be changed at the same time. They sold me two tires on my last visit and my dealership found the error. Firestone acknowledged the error and bought back the tires at cost and gave me a deal on 4 tires.

Lamar French

Im very thankful that the technician took the time to figure out what was causing my tire pressure light to stay on after the light had reset. I have been to other shops over the past year and nobody could figure out what was causing it. Thank you to the guy with the beard.

Tammy Davis

I will NEVER come back here again. Brought my truck here for a simple front end alligment. Got here at 1 in the afternoon its now after 6 and Im still waiting. The old man gave attitude and the whole place gave me the run around. Please DO NOT come to this Firestone.

Tiffany Johnson

Im not giving 5 stars because everything was perfect (nothing is). I am giving these folks 5 stars because they make an honest attempt to make right whatever may have been wrong! I can respect that! Thank you to Dominic for your customer service!

Laura Mace

Stuck in a hotel with my 8yr old in a strange city in a not so quiet hotel..praying to god you guys can be our saving grace and fix my brakes so I can get back on the road to west Virginia with my daughter this am

Edward Francis, III

Great customer service (Phil went above and beyond to help me and for that Im grateful), and great work. They will keep my business.

W Tollefson

Sean and team are Awesome! No pressure selling and they complete the job quickly and answered all my questions @ the service. Thanks!

Ree Cherry-Evans

I love firestone..this was my first time st this location and im still a fan of firestone. They took great care of my car

Lisa Hill

Watch your CNU students. My son was taken advantage of during a recent visit. I will be following up with corporate.

Jacob Bechtel

Very fast, got in, did a state inspection, out again in less than 30 minutes. Go early to get done quick.

Joe Damron

Great customer service! They took care of me in a professional manner and had me done in minimal time!