Eye Center Northeast

Reviews 3

PA

Paula Wilson

The staff was friendly at Eye Center Northeast, however I am less than pleased with the glasses I paid almost $500 for. I went in for trifocals glasss as I have always gotten with transition lenses, anti-glare and scratch coat. they talked me into getting progressive lenses stating that if I did not like then then I could return them for the trifocals lenses which I felt was wonderful. When I got the progressive the prescription was correct, however the progressive part was not as I expected. I had an extremely limited view like a cats eye where if I moved my eyes slightly to the right or left everything became blurry. They did tell me that but I felt that the clear sharp view was not enough to be satisfactory, I cant move my head back and fourth every time i want to read or see something that is a little to the right or left. Also, only one eye was in focus when reading, I had to tilt my head to one side or the other just to be able to see something like a book in my hands. That was not acceptable. I returned to eye center northeast on Broadway in Bangor ME and asked for the trifocals lenses explaining that these did not work for me at all. It didnt seem to be a problem, a couple weeks later I get my new glasses, prescription was perfect again but, no trifocals as I asked. They said that it was not in the Dr.s prescription so I was not going to get trifocals even if I did ask for them. Then tried to say I did not come in with trifocals in the first place. If I didnt need trifocals then why would I opt to get the progressive? With a lot of words spoken they said that they would make an exception and give me the trifocals. When I went in to get my "new" glasses I was again disappointed. The trifocals part was extremely crooked but at least I could see though I felt that I should have received some money back because of the less expensive trifocals. Once again, here I am not satisfied. My glasses, though the prescription is correct, the trifocals work wonderfully and I can see well are scratching horribly. I have never had this problem before with my glasses, never had scratches appear when I cleaned them almost every time! Almost $500 and I have less than acceptable product. I will not go back to these people, I am on disability and can not afford to buy glasses every 6 months or every year for that matter, I had to shut off my phone until I have paid off my glasses and they are scratching like crazy. This is not a company i would in any wise encourage people to go to, I would rather do everything I can to discourage anyone who asks. Yes the staff is very friendly, yes my prescription is perfect but the glasses are less than satisfactory and that is what I went in for in the first place, not the staff but glasses that I can wear that meet the needs I have. Paula J W

A

A Private User

Transferring from a different eye doctor to northeast. Was nervous and sad with having to do so,yet After meeting wih dr. Robichard Im extremely happy. All the staff was super nice.i was waited on very quickly. Robichard was super helpful and a joy to be around. Thanks northeast

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A Private User

Jennifer Robichaud was awesome!!! Great personality! Entire staff treats everyone like family. Warm welcome and never wait very long. Educated doctors and staff. Always helpful. Recommend to everyone.