Monkey Bytes Computer Repair

Reviews 10

BA

Barry Cole

These guys are a mixed bag. First impression is: Yeah, these guys are great, cutting me a deal, giving me free info (most of which you could find with a quick google search). Dig a little more: Bought a custom built computer (Nothing huge 1TB HDD, 8GB RAM Windows 7 Professional), no Windows or Office COA. Okay, little shady, but will let that slide. Whatever software and drivers it takes to run the stupid thing fought with our office programs and our office router, and instead of trying to fix whatever was wonky with their install, their advice was to spend $200 on a new router. Meanwhile we already have 8 laptops and 4 other desktops running Windows 7 with no issues. Figured it was a fluke, give them a second chace (They seemed so nice and friendly!): Family took a desktop with a motherboard going bad for replacement. Begged them just to fix the motherboard, and NOT do ANYTHING to the HDD. Get it back, the HDD was not only formatted, but they had installed a lesser version of the Windows 7 than what we walked in with costing us time and money trying to rebuilt from our previous backup. And apparently installing a new mother board also required a new fan that sounded the equivalent to a jet engine ramping up for flight. They love wowing you on first impression. But when it comes to substance, theyre as clumsy and inept as Ribbit or Computer Depot or Robtronic. This city really doesnt have a fair priced, knowledgeable option anywhere in sight.

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JA

Jay Walter

Poor communication and poor attention to detail, but reasonably priced. I brought in a Dell Precision laptop to have diagnosed, because it was un-responsive no matter how I tried to power it on. During the following weeks of the laptop being in their hands, I called to check on their progress but received only minimal information and a promise for a call back that never came. This happened multiple times. After 2 months, and multiple misdiagnoses, they fixed the issue by replacing the entire motherboard. The laptop was a refurb and the motherboard apparently was faulty, so Im glad they were able to discover the root of the issue. The total cost was around $350 (its a high-end laptop), which they had spent much time trying to keep low, to their credit. However, soon after taking the laptop home I noticed that after all of that time and effort they had apparently installed the wrong motherboard in the laptop—one with 1 less USB port in the side! I took it back in and showed Curtis, who only offered to correct it for an additional $60. I opted not to, since 2 months in the shop had been more than long enough for me. Monkey Bytes tried multiple ways to keep the total cost of the repair low, though it seemed to contribute to the extensive time spent. The staff was pleasant to work with, but their attention to detail in the work leaves much to be desired.

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KR

Krista Bauman

My laptop screen got shattered, and, being in college, time was a big issue for me. The first place I went gave me an estimate of 2-4 weeks. I didnt have the kind of time. I found Monkey Bytes online and I was told that they would order the parts and it would take about 3-5 days for them to get there. After the parts arrived, I dropped my laptop off on Saturday and got a call around 2pm on Monday saying it was finished. They even asked if I wanted them to run a virus scan for me before I picked it up. I could not be happier with the service I received at Monkey Bytes! Im sure I will be coming back with any future issues I have with my computer.

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MA

Mark Mann

Very good experience using Monkey Bytes Computer Repair. The owner and his friendly, honest nature was a nice change from the computer repair place down a few more blocks. We had a laptop needing a software fix after installation of a new hard drive. Monkey Bytes went a step beyond and figured out that the hard drive was defective and installed a new one and fixed the software issues all for a very low price. Much less $$ then the place down the street. An added plus is the great guy who owns the business and his wonderful Welsh Corgis! I trust this business and recommend it.

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GA

Gabriel Salazar

In September of 2013 I took my laptop to Monkey Bytes after I had experienced some problems. There was a relatively fast turnaround time from when I dropped it off to picking it up; however, when I picked up my laptop something about it seemed off. Fast Forward 8 months later and I finally figured out that my computer had been fixed erroneously. The mistakes they made severely hurt the performance of my computer until a friend helped me amend the problem. My experience makes me question the expertise of whomever worked on my computer and I cannot recommend this business to others.

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IK

Ike Hathaway

I have taken my desk top and my lap top computers to the folks at Monkey Bytes Computer Repair to have some upgrades done and professionally clean the hard drives of any virus’s and malware that most PC users are not able to get off on their own. I feel that they went way beyond the normal to make my computers run faster and better. For the $60.00 they charge for walk in repairs and what little they charged for the extra work that was done, and the time they spent giving me advise, I feel that I got my money’s worth. These folks can be trusted.

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TE

Teresa Alexander

I have used Monkey Bites on multiple times now. They do an excellent job of taking care of your laptop/computer. I needed my laptop upgraded before I started my graduate program, and it needed be done by a certain deadline. They had it done when they said they would and they did an excellent job. What I really like about them, as well, if there is a small glitch that still needs fixed after you bring it home, they have no problem following up to fix it while you wait. They are a great place to take your computers!!

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CH

Chico Suave

I was there when Ashesh took his computer into Monkey Bytes. I loved the service and Chico did everything in his power to work with this customer. He replaced a keyboard and never even turned the computer on. Chico said it was easy enough he only charged this customer half price. Is that service or what? After never turning the computer on and the customer standing right there, the customer said his computer was messed up. Sounds to me like some customer was running a scam. Chico and Monkey Bytes are the best.

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JA

Jabulani Sentwali

I had a really awesome experience at Monkey Bytes Computer Repair. I received excellent customer service from a technician named "Tom". Tom was friendly, knowledgeable and most importantly kept me updated on the status of the repair. He did an amazing job, my laptop was fixed within a day and he even did additional services free of charge!! I got my laptop home and its working like new!! Thanks Tom!! I would really recommend this place if you want quality service and repair.

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KE

Kevin Diemer

Took in an old Gateway Tablet Laptop that I had bought in late 2005. Computer had hardware issues and needed a new motherboard. Monkey Bytes quickly found the new parts required and repaired it. Now, my 2005 laptop works just as well as a new laptop I purchased in the summer of 2012. They charged me a reasonable rate. They are also very friendly and easy to work with. I will use Monkey Byte Computer Repair for all my computer needs from here on out.

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