Jim Clark Auto World

Category:	Car Dealer
Address:	100 SW 29th St, Topeka, KS 66611, USA
Phone:	+1 785-273-5555
Site:	jimclarkautoworld.com
Rating:	3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 9

Reviews 9

Shay Bresnan

My car buying experience at Jim Clark Auto World was perfectly pleasant, but it soon turned into a nightmare. I should have realized something was amiss when the first car we looked at seemed to have some issues while we were test driving it. It was an older vehicle with incredibly low miles, so I figured I was just not used to driving a car so old. The next car we wanted to look at was misfiring upon starting the engine, so we were not able to drive it. We ended up buying the third vehicle we looked at, a Ford Explorer. I was of the mindset that a car sold by a (what I thought was reputable) dealer would be in good condition. They assured me that their mechanic inspected the vehicle and said it was a great car. We bought it and opted to get the extended warranty—just in case. I was told that the car basically had one owner—my fault for not looking clearly at the Car Fax and asking questions. I later found out the owner previous to me traded it in after owning it for only four months. I drove home with the car that same night feeling like we got a good car for a fair price. Three days later the check engine light came on and I never went more than three weeks without the car needing repair in the five months I owned it. It needed basic maintenance items that should have all been taken care of before anyone purchased it: a raging fuel leak, wiper blades, hoses, spark plugs, and an alignment. I continually gave them the benefit of the doubt, thinking maybe it was their mechanic. They always fixed the car at no cost, except for the alignment, which I didn’t fight since they were not under obligation to fix anything. They did offer to let me purchase another car off their lot for a “no commission” price, but it was still a used car from the same dealer, and I didn’t want to get into the same situation with a different used car. I ended up purchasing a certified pre-owned vehicle elsewhere and went to collect my refund on the balance of the warranty only to have them try to swindle me out of $350, stating that they did not take profit on the warranty. I had my paperwork clearly stating how much I paid for the warranty and the owner, Keith, was insistent on saying that I did not pay that amount. He did finally give me my check, but only after literally screaming at me and trying to find any excuse to take blame off of himself. When Keith finally handed me the second check (because the first was short) with the balance of the warranty, Keith screamed at me to get out and to not come back. He continued yelling at me while I compared the numbers to be sure I was not being cheated by them—again. In short: my experience was shifty paperwork practices for a sub-par vehicle—the very reasons why used car dealers get a bad reputation. I’d recommend going elsewhere for your next car unless you want to deal with potential nightmares.

Rick Wright

Having worked at Jim Clark Auto World for over a year, I have watched the owner go way out of his way to help people. Many times he helps people at great personal expense, and he has never intentionally done ANYTHING unlawful or even dishonest in his dealings. I have worked in and around the car business for many years and have been embarrassed and had to leave some places for the dealer not doing what was right. Our customers on the other hand have been interesting. For the most part, I have met fantastic people who are an absolute joy to work with. Sometimes I have met people who would just never be happy. They were so negative, if you put them in a darkroom, they would develop. A few other people expect the dealership to pay for every little problem the mechanical piece of equipment has for as long as they own their car - and usually they refused to buy an extended warranty. Keith, the owner of Jim Clark Auto World has EVERY vehicle inspected at a mechanics shop, and if there are known issues, they are fixed or the vehicle is sent to auction. He NEVER sells a vehicle with known mechanical issues, and does his best to make things right every time. Sometimes people are unreasonable..... hang out at customer service in Wal-Mart sometime :-) I look forward to many years of working with great people who are looking for quality automobiles at a fair price!!!

JULIE MCKEEVER

This was hands down the best buying experience I have ever had. The sales staff was very attentive and went to great detail to be sure I found the vehicle I wanted at a price that was affordable to my pocket. I would recommend this store to anyone having a hard time out there finding what you want.......I have read the other reviews on this site and dont see how anyone could have a issue with their service or professionalism...... no pressure....no games.....have you been to ones of the big dealerships lately? Having issues? Tired of the games? GO HERE.........

Chloe Jewell

Friend bought a vehicle from them, it broke down constantly and even needed alignment after sale. Owner is rude and customer service is a joke. Vehicle was not CPO (Certified Pre Owned) her mistake cause they were able to try to sell her a messed up mechanical mess and tried to get away with it and got pissed when they got called out on it. Took a loss trading it in but better to have a new car from a reputable place then deal with a untrustworthy dealership with shotty management. Topeka has many good dealerships, this is not one of those.

Derek Parrett

If you want to purchase a vehicle and then dump your hard earned money into it outside of the payments then this is the place for you. If you want to be upset and skeptical about buying from a used car lot, then make your purchase here. Never again will I do business here.

Diane Stancliffe

We have purchased three vehicles with Keith at Jim Clark Auto World and each time we have had a PERFECT experience. No hard sell, total honesty, and felt like we got the best deal possible. We will always buy our vehicles from Jim Clark Auto World!

Brandi Kay Jones

Keith and Kent have been wonderful to work with, they helped me find the Mini I was searching for...the right color, mileage and price and found it fast! They literally can find you anything!

Cody Ortega

Customer service is truly #1

Quinton nunya

Great place!