Category: | Shoe Store |
Address: | 6607 W 119th St, Leawood, KS 66209, USA |
Phone: | +1 913-696-1646 |
Site: | stores.newbalance.com |
Rating: | 3.8 |
Working: | 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–6PM 12–5PM |
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Shawn Midkiff
As a barber, Ive purchased several shoes from this store, but was in a time crunch and purchased the same shoe (NewBalance 928) from another shoe store. Unfortunately, that she didnt fit when I put it on for work the next day and had to wear my old pair to work. I called Ashley @ the New Balance store in Overland Park, Ks and told her my situation and asked if I could exchange my shoes at her store for the correct size. She said they dont normally do that and said it would be a one time deal, but noticed I had purchased several shoes from their store and because I was a valued customers, they would honor my request. I honestly cant say enough about the quality of the customer service I experienced with Ashley, what a phenomenal job! Thank you for taking care of me in a tough situation, and will assure you my business is here to stay!
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Marsh Monster
After having major problems 5 months ago, I am changing this from two stars to five stars... I had given up on New Balance shoes! Because they had changed the style and the people that I talk to you on the phone were very rude. Last night I experienced something so different than what Ive ever experienced in any new balance transaction Ive had. As I said in my earlier post I have worn these for about 15 16 years as a FedEx driver. Last night Nichelle help me find a pair of shoes that I hope will work for me. She was absolutely wonderful very professional and went out of her way to make my experience at the New Balance store a pleasant one. I will definitely continue to buy shoes there as long as they fit and are comfortable. Thank you so much Nichelle...
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Dina Rainer
I was so pleasantly surprised at the wonderful service I received at this store yesterday. I was unhappy with a recent purchase. This was the first time that I had ever been displeased with any New Balance shoes. I did not have the receipt, nor the original box, and had been wearing the shoes for several weeks. Matt, the employee who helped me, pulled up my purchases on the computer and saw which style of shoe I had previously purchased. Matt refit me with a far more comfortable shoe and did an even exchange. Matt made such an impression on me with his excellent service, that I will never wear another brand of running shoe. I will be telling my friends about New Balance! Thank you!
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Don
As a loyal New Balance customer, I was there to buy new balance shoe. I got a female sales person (ex-school teacher)very polite and extremely helpful , find the right shoe for me($125+tax). best shoe buying experience ever! but next week , I was there to return it, (I got a defective shoe) and want to buy different model, got very bad experience! Sales people are so rude , dont want to sell any of the shoes to me. Very bad attitude!( I am in sales over 15+ years, they need to be fired), go back again same day 7 mts before closing the store, same attitude from the same sales person (old man), I left the store. never ever visit that store again!
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Jeff LeSuer
I was struggling to find comfortable gym shoes at the sporting good stores. I have high arches and wide feet making it difficult to find the proper fit. On a recommendation I decided to try the New Balance Store. Right when we walked in Nancy the Fit Pro greeted us. Nancy was knowledgeable and professional (not the same experience I had at other places). She took time to properly size my feet and explain why not just any type of shoe was right for me. After trying on a few of pairs she had recommend it was easy to make my decision. Great service, fair price, and very comfortable shoes.
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Lisa K
Terrible customer service. Not a single person said hello or even acknowledged me. When I said hello and that Id like to return something, was told by the associate (Roger) that he was with a customer and after that he could. I said ok, and I guess Ill just stand here and wait? Maybe someone elses could assist me? No response and no effort to get someone to help me. 30 minutes this took. Is there not a manager who works here? Cant imagine the manager would allow this.
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Marissa Tjaden
I recently moved to Missouri and had a pair of new balance 574s my husband had purchased online. Only problem is that he ordered a mens size. I walked into the Kansas City store today and Mr. Bill was so helpful and exchanged my pair for a pair that wasnt going to fly off my feet. Thank you again Mr. Bill. I will recommend this store and you to everyone looking for a great experience.
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Teri Turpan
I went to this location because I really wasnt sure what my foot size was, or what the best shoe type would be. The service I got was wonderful. The salesman was very respectful and spent a lot of time measuring my foot and helping me find the perfect shoe for my foot. Good old fashioned service with a very high quality, modern product. Wish more stores handled things this way.
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Chris Casillas
Store is an absolute joke. Just came into to look at a pair of shoes. Was extremely polite and asked for a size. The gentleman that helped me. Was a complete a**hole. Have never been treated like that before. First time writing a review on Google. Thats how bad it was. Go elsewhere, especially if you are a young person!!!
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Chris Lynam
Great shoes and knowledgeable staff, but wait times can be frustrating. If youve purchased there before and know what you want youre better off buying online. I waited 10 minutes after taking my number without anyone acknowledging me. Finally left and ordered on Amazon.
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Clayton Effertz
Yeah, so Im a frat star and Newbies are my favorite shoes and I thought the service was extra chill when I went here. Thanks for the help and if I ever do get bad service my dad will sue.
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Margie Balough
Great shopping experience. Aric was helpful, personable and took all the time we needed to buy need athletic shoes for me and my husband. We are very happy with our purchases.
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Kevin Tipton
Horrible experience! I called ahead for my size and upon arriving was told they could order my size. Polite Staff. Just poor stocking of large sizes.
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Bob Mceachen
I must be the tattooed guy that cant get any help. 4 different people came in after I took a number. Will take my $$ elsewhere.
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Sarah Smith
Super Friendly, Great Service, Very Knowledgeable Staff. If I lived in Kansas City they would have a lifetime customer!
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Sean Haynes
Every time I go to the store I get great service and my feet always feel wonderful!
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Chris Walter
The staff is incredible knowledgable here and they are eager to help.
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Micah Apple
Good place, helpful people. Plus, discounts on your birthday.
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Whitney Hunt
Absolutely fantastic customer service and quality products!