Factory Direct Appliance
| Category: | Appliance Store |
| Address: | 4431 121st St, Urbandale, IA 50323, USA |
| Phone: | +1 515-253-2600 |
| Site: | kcfda.com |
| Rating: | 3.1 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 10AM–3PM Closed |
Location
Photos 1
Reviews 8
BE
Benjamin Blaylock
Moved to a new house and Bought a new fridge from factory direct. They installed it. When we moved in on a Saturday the fridge was not working. By the time we figured it out they were closed. They are closed on sundays as well. When we got a hold of them on Monday they had to put in a work order. We called back later in the morning to check on the status. The lady said they were still waiting to hear back on the work order. Called again later and they said they still have not heard back on the work order. We got the number from FD and called the repair company directly. They said they have not received any work order. FD was content to wait around and do nothing rather than see what was taking so long. It was Wednesday before the repair company could come out. Then 3 days to order the parts. So basically we got a refurbished fridge for full price, a fridge full of food that spoiled, and went a week without a fridge. FD does not reimburse for spoiled food, and did not reimburse for a refurbished fridge. Obviously Im not very happy with this experience or customer service. They did send out a loaner.
JU
JustA LittleSin
Had an amazing experience with Factory Direct after a radio event. The washer and dryer are perfect, work amazing, had no issues with fitting, install, or product. The guys brought everything in and set it all up and were very nice and friendly. Thank you again to everyone involved, you guys really made some dreams come true today, and all of you went so far above and beyond. Will certainly be doing business with you in the future and telling everyone about this experience!
BR
Brett Vowles
Absolutely will never do business with them again. Horrible service, horrible products. We have had our entire new appliance set about a year and have already had 4 service calls completed. One was within the first WEEK. They did not back or stand by their product. Completely unresponsive. As I mentioned, I would not recommend that anyone use them ever.
A
A Private User
Commercial account, this place is great. As long as you measure your openings and do your due diligence youre fine. If the mistake was on them and you need to return something they wont charge you. If you fail, as with anything in life, you may pay. But our rep is outstanding and the selection and availability are the best in town. Period.
CO
Cory Hayes
These people are crooks. Their installation fees are outrageous and they cant explain any questions you ask them. Same appliance at 3 different stores were over $2000 less - was forced to work with them through our builder. They are a rip off and I am sure they pass the credits back to the builders. DO NOT USE THEM FOR ANYTHING.
TA
Tammie Sesker
Purchased set of Speed Queen washer an dryer. Salesperson, kind, informative, giving best deal available. Delivered and hooked up within a few days. Have been very pleased with both appliances. Easy to operate, very quiet, efficient. Glad I took the time to research reviews on washer and dryers before buying.
BR
Bradley Duckstein
Good appliance demo setups, great customer service and pricing. Expanded weekend hours would be nice though, considering its traditional consumers that visit their showroom.
A
A Private User
ordered 2 stoves wrong size tried to return factory direct appliance wanted a 50% RESTOCKING FEE!!! OUTRAGEOUS!!!!!!!!!!!! VERY UNHAPPY!!!!!!!!!!!!!!!!