Best Buy

Reviews 3

BI

Bill Gravatt

I wanted to upgrade my fathers computer. On Thursday 21 Nov I was in Cedar Rapids, I went to Best Buy and bought a Toshiba Pentium with Windows 8. I was told by the clerk that after installing updates, I could upgrade to Windows 8.1. My first order of business was to run windows updates. After installing 70 plus updates, I went to the Store and attempted to upgrade to 8.1. After a long download I got the “Your Windows 8.1 install couldnt be completed ...” message. No solution was offered. I checked online and found that this can occur when some updates are missing, or some drivers are out of date. I installed all available updates, including the optional ones. Still no luck. Another article suggested stopping the user update service and removing the contents of C:windowssoftwaredistribution. I did this. The retry took longer, still no luck. I checked the Toshiba web-site and called the support number that was posted there. I spoke with some guy with a strong Indian accent, whose job is to sell service contracts. I had no desire to purchase a contract, so I got no support. I went to the Toshiba support site and started reinstalling drivers, on the second one the insall failed, I gave up on Toshiba. I did not wish to return to Cedar Rapids, so I took the machine to Best Buy in Coralville yesterday (24th). To their credit, Best Buy took the machine back without complaint. They asked what was wrong, I told them of my experience. There, I found an I3 HP. The clerk said he was surprised at the failure of the Toshiba since he had seen the same model successfully upgraded to 8.1. He also mentioned that Geek Squad assistance is available for all purchases for 14 days. Had I known, I would have tried that option on the Toshiba, but I was exasperated by my Toshiba experience and I moved on to the HP. I went through the same arduous upgrade attempts, with the same failures. To HP s credit their support system has the ability to check their site directly for driver updates, however no new drivers were available. I would have attempted to download and install using the iso, but the HP documentation had no reference I could find to the Product Key and I didnt want to purchase 3rd party software to extract it from the registry. So, this morning (24th) I called Best Buy in Coralville. I punched my way through their phone tree to what should have been the Geek Squad. However, the person who answered was not a member. I asked him what I needed to do to get support. He told me to bring the machine and receipt into the store. When I got to the store I was asked if I had an appointment. Of course I did not, since no suggestion of necessity was made when I called for instructions. I told the person at the Geek Squad desk of my frustration and that if they would not see me without an appointment I would return the HP. I was told that there were three people in front of me and I would have to wait until at least 12:30 (this was approximately 11:00). I figured I had wasted enough time (approximately 3 days) trying to buy a computer from Best Buy. So, I returned the machine. To their credit, Best Buy took the machine back without complaint. Best Buy is failing. Partially because people go there to see, touch and evaluate and then go online to find the same product at a cheaper price. Best Buy has three things going for it, large inventory, hands on evaluation and customer service. In this case, customer service failed dismally.

D-

D-Block Sheek Louch

Best Buy Customer Service in Cedar Rapids is utterly ridiculous. I called this morning looking for the Amazon dot and was told Josh(Cedar Rapids) that I need to get this item and was told by him I could have it transferred to my local (Ames) location by going to them physically to do a (Store) transfer. 2 hours later I went to my local (Ames) and spoke to (Brittney) and (Sarah-Supervisor) that this is not something they do. Furious I told Sarah how is this so when Cedar Rapids told me the process to do so. So I called Josh back from Cedar Rapids and he said " wait are you a customer or employee. Whoops customers cant do this, only employees? So I had to leave to go to work and left my number with Sarah to call me whether they could do it for me. As I left I called josh back and want to speak to his Supervisor. When I called him I asked for a manager and he said for what? I was taken back from his response and I said I am a consumer and want to speak to a supervisor so of course he stumbles upon his words and says Ill "try" find one. After about a minute he says he radioed but no one answered. But miraculously he says are you calling about the Dot? I said yes and Im making a complaint about you. He said why? I explained and of course hes back peddling and running in circles. After logically explaining to him that if he would of told me only employees could do this then I would not have wasted my time with this nonsense. I told him to get me a manger then he stated one comes in at 3 and they might call me back? Again Im taken back with his words. I finally got to my threshold with his stupidity and told him if a manager doesnt call me back I will writes complaints on all forms of social media exposing my experience with his lack customer service. His finally response " are you threatening me"... I said I am threatening you with writing reviews of my experience with him if no one calls me back by 3pm. Once again his lack of understanding me writing reviews was a firm of a threat. Way to go Best Buy.. and to finalize this all, no one apologized. I will never purchase a single item for the rest of life and I will make it an issue to spread this to all of my friends and family. And by the way its 3:05 pm and no one has called me back.

A

A Private User

Clearly, if you go in to buy a computer, many of them have almost no idea what they are talking about. Some of them say that windows vista is perfect and they have not released a SP1 for vista. Good grief, they are sorely mistaking. I have vista and it is extremely slow and the only thing good about it is the graphics. I got my Gateway Tablet PC there and with the service I get with it, it is almost as if they dont want me comming back. First, my stylus goes missing and they give me a USELESS 1-800-Bestbuy number who kept handing me to gateway who refused to replace it. Then, My battery breaks and they send me the wrong battery under the PSP which covers 1 battery replacement. Of course, they kept denying it. Finally, I decide to bring in my computer in for service and 1 month after the service (they replaced the screen) the lid makes a dreadfull clicking sound under the stress of lifting the lid. The people who repaired my computer can only be described as LAZY AND CARELESS. If I pay an extra $350 to "protect my invesment". I expect them to fix my computer if something goes wrong with the upmost care. STAY AWAY.