Category: | Used Car Dealer |
Address: | 9060 Hickman Rd, Clive, IA 50325, USA |
Phone: | +1 515-478-3392 |
Site: | billionauto.com |
Rating: | 3.9 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 8AM–6PM Closed |
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Yashua T
If I could do this all over again, I wouldnt... I purchased a used vehicle in July from the Clive Billion Auto store. I found the vehicle via their website and called to discuss it with a salesperson. They had the vehicle and listed it but could not provide any photos or details about it specifically because it had not even been detailed yet. They offered to have it detailed for me if I was interested in it. I was hesitant to drive 100+ miles but the salesperson assured me the vehicle was worth my time and the trip. Once there, I was told that it had been taken in on trade with a check engine light on, and the O2 sensor and oil pressure switch had been replaced. It seemed like a sound vehicle and a good deal at the time, so I agreed to purchase the vehicle if they would rotate the tires and if it came with a second key. Their mechanic rotated the tires, but failed to reprogram the TPMS to the tires new locations. It wasnt until returning home with the vehicle that I learned they had given me another vehicles key as my second key... I had to pay to ship it back to them. the next day the check engine light came on... O2 sensor! I called and left messages multiple times over the next few weeks, inquiring about my additional key and fob, and if they were willing to help with the sensor... I NEVER received a return call!! Frustrated, I drove 100+ miles to the dealership and asked to speak to the manager. He assured me that I would be taken care of, but they did not have the second key... I would need to contact the Iowa City Billion Auto service department and there would be no charge. A month after purchasing my vehicle, I finally had a second key. I received calls from OnStar and Sirrus notifying me that I had a free three month preview of their services, and asked how I liked using them. They said the dealership should of activated the services upon my receipt of the vehicle. Once I activated them, Ive been able to enjoy the remaining 41 days of my 3 month preview. Kinda bummed I was never informed, and the dealership never activated them for me. NOW, two months after my purchase date I have yet to receive my registration and tags for my vehicle. After waiting patiently assuming the mail carrier would bring them any day, I called the State Department of Transportation and asked where they were or what the hold up was. They told me the vehicles registration had yet to be submitted to them by the dealership and the vehicle was not in my name. My bank called and wanted to know why my payment was late... the dealership had not submitted anything to them yet either regarding my payment, and they had yet to receive the title. So.... I again have called the dealership and gotten the run around, STILL waiting... My temporary dealer tag has now been expired for TWO weeks, and I see no end to this in sight unless I drive 100+ miles and deal with them face to face... I AM ONLY RELAYING THE TRUTH OF MY EXPERIENCES WITH THIS DEALERSHIP, NOT BASHING. BUYERS BEWARE!! THINK TWICE BEFORE YOU END UP IGNORED AFTER YOUR PURCHASE IS FINALIZED LIKE ME.....
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Matt Ceaser
This dealership sold me a 2013 Fiat Abarth. I have had numerous issues with the front end, the steering gear/ rack and pinion went out at 33,000 miles, the front end has had to have two sets of bumper jounce (which stop the suspension in the from from smacking metal on metal????) once at 13,000 and again at 40,000 and is making the same noise again at 49,000, but they are not going to honor the 100,000 mile warranty I bought?, and last I am on my third set of tires, I took this car in at 45,000 miles and had to go through hell to get them to fix my car. I was originally told by Scott Kritenbrink the car could not be aligned without new tires, understandable, so I went and purchased tires from a good place and they too told me they could not align the car due to no way to on the rear end, factory issue take it to the dealership (I also had them call Billion to explain the issue.) When taking the car back to Billion, this is when Scott Kritenbrink told me, should have bought the tires here? Why do I have to buy the tires from the dealership? I do not believe there is any contract or stipulation that states this when buying a car. I got a little irate with him and asked to talk to his boss, Clint Ginsbach. This is when everything got worse. This GM for this company was the most pompous a-hole I have ever worked with when buying a car or working with warranty work. I bought two cars from this place, close to $50,000. They did not have anyone trained in the facility to fix my car. I am now stuck with a car that pops when I turn corners, pops when hitting any bumps? I bought a 100,000 warranty. Drive train covered. I believe a part that was put on 5,000 miles ago, and already making noise should be looked at, or if they keep going bad, maybe your replacing the wrong parts? Bottom line- Do not make the mistakes I did. Stay away from Billion Auto - Buick GMC of Des Moines or for that matter Billion Auto! UPDATE, car ran out of the factory warranty and is using extended. Lets see what a real dealership and mechanics can do to my car. Ill update this if my car is fixed, will show how terrible this service department is, if they couldnt fix a car they sell. Update, at 55,000. Finally got another shop to fix my car correctly. I had to wait until my extended warranty kicked in to get my car fixed correctly. Andys Repair fixed my Fiat. Thanks guys. Billion Auto refuse to do any work on my car to this day. They are crooks and should not be allowed to sell cars. I have bought two cars from you? The Sales Manager and GM, that where their when I bought my car were awesome, never had issues until this new group of uncaring fools. Too bad, I spend close to $50,000, if you would of treated me well, probably would have bought another soon. Dont buy from Billion Auto Buick or Fiat of Des Moines, no customer loyalty, new cars are expensive, I just paid another $2000 for repairs this crooked company refused to address.
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Abigail Rowland
Very rude, incompetent, arrogant, know-it-all, and highly unprofessional! Bought a used vehicle from them on April 27. Was told we would have it by the 29th. We didnt receive the vehicle until May 6. We were told by the salesman the whole exhaust was being replaced due to a leak. We got the truck and only 6 inches of the exhaust pipe had been replaced. Since then the check engine light has come on twice and I have had it for less than 2 months! The first time we were told it needed a new catylitic converter. Got it back then not even 48 hours later my check engine light came back on. Throwing the same exact code! Took the truck back in and were looked at like we were stupid. My husbands code reader showed the same code as theirs but they chose to ignore that. The manager, Aaron, informed me that he wouldnt take my husbands word on it. Come to find out they had put on the wrong catylitic converter, but my truck being a hybrid, takes a special one. This whole time they had been outsourcing my truck to another shop. Aaron told my husband that he trusts his service department enough for his own personal vehicles. Finally picked up my truck for the 3rd time from them yesterday. Went to the service department and they LOST MY KEYS! I was dumbfounded. How on earth does a dealership service department lose a customers truck keys? After a whole 10 minutes of looking they suggested I take the loaner truck back home to which i refused! I drove 50 miles to pick up my truck I was not going to do it again! After an hour of waiting they offered to make me a new key, I agreed because I just wanted to get home. It took them another hour to program my new key! They apologized over and over but that is absurd! I was highly frustrated at this point. When I used my new key to unlock the doors manually the alarm went off until i started the truck. This morning i tried to use my spare key with a remote and it set off the security deterrent system? Seriously?? And i have to wait for a week for the key to be found. If not the service advisor has to pay for it. I am flabbergasted! How can they still have their certification? After reading other reviews I dont know! After talking with onstar about my security system they transfered me to a Chevy rep. He was also flabbergasted after hearing a dealership lost my keys! While buying the vehicle we were told about their valpro package. We agreed to get it. After we signed the papers and got home we noticed that they never gave is an option (although there are clearly 2 different options we could pick and chose from) they automatically assumed that we wanted the most expensive option! We tried to talk about it with the manager and he passed it onto the finance guy who was rude and very unhelpful! Bottom line of all this, DO NOT go Billion Buick GMC. They are pushy and dont care about customer satisfaction as long as they get your money!