Staples

Category:	Office Supply Store
Address:	7951 Calumet Ave, Munster, IN 46321, USA
Phone:	+1 219-513-0769
Site:	storelocator.staples.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 24

Reviews 16

mike rogs

I called the Munster, Indiana store to see if the store sold the TURBOTAX DELUXE without the STATE portion. I said it they had it, it would be $39.99. The girl made me hold a couple of times, which is totally fine, but each time she came back on the line, she has bad information. The first time she tried to tell me about TURBOTAX BASIC. I politely informed her that I requested the DELUXE version. She then put me on hold, which is ok since mistakes happen, and came back and announced that they only had the DELUXE version with STATE, which is $59. I said, no not that one, but by the way the one you just described is $49, not $59. Since she was obviously young and might not have any knowledge of TAX products, I asked if I could speak to someone else. She was polite, and said to hold, which I did. I have no problem with anything she did or said, she was very polite. A guy got on the line that identified himself as the GM. I said, "Good, I was hoping to speak with someone that knows what I am asking for." He obviously took it as condescending, because he proceeded to scold me. I was still patient, so I asked him EXACTLY what I had asked her. He came back to the phone and was telling me AGAIN about the BASIC edition. He did not listen to a word I said. I was politely telling him that I was looking for the DELUXE, not the BASIC, and he hung up on me mid sentence...just like that. I WILL NEVER SHOP AT STAPLES AGAIN. That GM was beyond crude. I worked retail for 15 years at the management level, and I would never talk to a customer the way that he did. In fact, I have never witnessed any management person at ANY store, including fast food stores, speak the way that he did and hang up on someone.

Dan Feliciano

Purchased an office chair. Manufacturers instructions were easy, item #416523-OSGOOD BROWN CHAIR. After assembly I noticed chair sat low to the right side. Couldnt deal with it as it continued to lean to the right ech time I sat down. Took back to store and manager, with a face unwilling to compromise, basically wouldnt have a new one built because theres $14 assembly charge he was unwilling to wave-but yet gladly offered to return my money. Needless to say, I asked for my money back and will cancel my online purchase placed this morning. This guy should retire as he surely doesnt understand customer service and obviously doesnt comprehend the modern way of being able to go elsewhere for supplies. I run a business, which I constantly purchase supplies for-last time I come here. Sad that $14 just cost you a lifetime customer. Shame on you.

Diana Martinez

Very disappointed with the staff in the printing department at the Munster location. Similar to the other reviews on here, the staff were not helpful and appeared disinterested. My online order was not processed correctly. They said that I didnt choose the correct paper thickness or select for cutting. Still not sure if this is accurate. My paperwork shows it. In either case the instructions were clear and precise in their "special instructions" field box. If they were not sure why not pick up the phone and ask the customer? Worst part is they didnt care. Even the Manager was like "hum, not sure why they didnt see that?" Wow. Ill never print anything again at Munster.

Misha Grubbs

Usually I dont write reviews, but I had a really good experience while there buying ink for my printer. First employee noticed I was a little lost and directed me to the ink section. While looking at all the cartridges, another employee walked up asking if I needed help, he then answered all my questions regarding the correct one i needed. Last, the cashier checked me out and even walked out from behind the counter to give me my bag. All of them were really friendly and helpful, and provided an excellent customer experience. The whole staff had such a welcoming energy, that i appreciated.

quetta1218

Marely was extremely rude because she did not understand my written request..even when I advised its ok mistakes happen she continued her unprofessional rant because I pronounced her name incorrectly. I have sinced closed my company account with them and only go in the store when time doesnt permit to travel to another office supply store. Totally unprofessional and corporate was notified of my horrible encounter as well. Dont just rant here call and email corporate. Racism is real.

Lorenzo Holland

Came to this location to have business cards printed on three separate occasions. First two times I received excellent service. This last encounter was poor! Associates in the print center seemed disinterested...as if they did not want to be at work. A second employee that was assisting a customer near the printer ink section seemed disinterested in being there as well. Wow. Guess it depends on which weekend you pick to come here.

Sue Penn

Staples staff is always ready to help. My only problem with this store is that it has so much great stuff to offer, I have trouble sticking to just one item to purchase!

Aaron Wilson

All they care about is themselves and not the customer use to work here aint the same without Reggie Golden and Clif Harmon

Jim McCauley

Had my computer fixed there and they were good to deal with. Also it didnt take long at all and the price was reasonable.

Kirk Vakantie

Great store! Always enjoy this location. India was a pleasure to work with.

Tina Arteaga

I go here for our business. Staff is helpful and prices are just right.

Kim Geddis

Pleasant, no one standing over your shoulder and watching you.

Ruth Mores

Always very organized and very helpful.