Chandler Chevrolet

Reviews 5

MA

Mark Montgomery

I had to deal with Chandler Chevrolet for my father when he was going through heart surgury. He had a 1998 Buick in for service because it would not start all the time. He had it towed in and they said it was due to the AC compressor throwing metal shavings onto the cam sensor. He authorized the AC compressor to be replaced with some other work for almost $1000. He picked up the car and drove it to fill it up. After filling it up and would not start again. They came and picked it up and called him saying it needed a new fuel pump. He authorized them to replace the fuel pump at a cost of $600. He drove it a few times and then ended up in the hospital and required heart surgury. The night before his surgury, I drove it to see him at the hospital and noticed the smell of gas. The next morning I drove it again to the hospital and when I arrived at the hospital gas was pouring out from under the car. I contacted Chandlers service department and they had the car towed to a dealer near the hospital. The other dealer called me and said that the fuel lines were cracked and rusted and needed to be replaced. It would be $880. Any decent service technician would know to inspect the fuel lines before replacing the fuel pump. I ended up dealing with the owner Gary Chandler. He refused to work with me in any way. He said "My service department only does what customers ask them to do." The second dealer said that the rust was so evident they would have never started repairs on the car at all due to its condition. I end up getting Chandlers to take it as a trade in for a used truck on the condition that the Buick is thiers and they will take care of the towing and service charges. Now over a month later the other dealer calls and says the Buick is still there and that Chandler is saying my dad is responcible for the charges. I am done with Gary Chandler. I recommend everyone in Madison steering clear of him and his dealership.

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Jjj Ww

In MAY 2013, I was prepping to deploy to Afghanistan and needed to get ABS worked on, where my initial complaint was the breaking system was not functioning like it should. Understand that when a dealership does a 26 point inspection, its to find more stuff that could go wrong with your vehicle so they can get more work/pay out of the customer. They found a "bearing" in the water pump was failing, but was still running with no engine temps rising - but I replaced to be sure, a $90 flashing of my computer system, which I did not authorize, but apparently needed to be done since the transfer case was failing, the front hub and bearing assembly was failing - basically, its a wonder my Trail Blazer was even moving. This bill was $1,140. Twenty days later, as i was driving, the right front axle actuator failed and came apart. This vehicle was used on the interstate and around town - either Chevy builds crap vehicles - or something was going on in this garage??? After that was replaced once the mechanic removed the front differential, the service was completed with a $1,364 bill. Over $2,500 in work. Today, I had to get the same front shaft replaced that was under warranty at Big-O Tire because I was too afraid to take it back to the dealership for "warranty" work - where the same was done for $269 that included a front alignment as well. That dealership just added on a bunch of front building work to make it appear more professional - I however, have my doubts. When I returned from Afghanistan, my brand new battery was dead because someone at that dealership messed with my headlight selection. Nice! I suggest that if you need work to take it to Big-O, Millers Automotive, or the new guy that just moved in next to the National Guard Armory. There are several choices where these people will not rake you over the finanical coals like Chandler did me - and apparently others from reading the other 2 reviews.

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Nick Hamilton

My experience started off pretty well when I was on the phone with Leann, the salesperson at Chandler. As I told her I was from Louisville and was interested in looking at a 2007 Tacoma she claimed that she could cut me a great deal on the truck, which in my mind meant that she would lower the asking price on the car; please keep that in mind for the rest of my review. I drove about an hour and a half to the dealer and looked the truck over; the truck looked great, but I noticed an almost abnormal noise when shifting the truck from 2nd to 3rd gear. After returning from the test drive I noticed that the tires were balding and needed to be replaced in the next 3,000 miles. After all of this I went in and said to Leann that I needed to talk about the price, then she still tried to sell it off to me at the original asking price, even with the eminent repairs and need for new tires, not even mentioning the special deal that she had said on the phone that she would offer me. After talking it over with two people that I am close to, I decided that buying this truck was not for me. I decided to go into the dealership and tell them politely that I wasnt very interested in their truck anymore and they tried to guilt trip me into buying their vehicle. I had to tell them that it was not their money, and that I had final say about the matter because I am the customer. This was the worst experience I have had yet with a dealer and it will be my last time being polite to these sales jerks.

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A Private User

On Saturday, I went to this business to rent a vehicle. The process seemed to take a very long time. I got the first vehicle, and it was filthy, stains on the seat, gooey mess on the gear shifter, safety lights on saying air bags not active and tire problems. I go into the shop to exchange for another, when the sales lady brings this one, she opens the door and in the back seat, there appears to be crumbs of some sort. I go to wipe them off only to find it is shards of glass and I cut my hand open and am bleeding. The sales lady offers me hand santatizer and informs me another rental is more expensive. I go wash my hands and try to pick one of many tiny shards of glass out of my hand. I did not rent from them but did speak to the owner, shook his hand even with my bloody glass covered hand and told him of his poor quality product. Of course the only resolve was an apology and nothing else. Chandler Chev. Needs to do way better than this.

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Don Conatser

I had been looking for a new Chevy 4x4 truck with 6.2 liter motor. I contacted Tim Taylor who I had bought trucks from in the past.I told Tim what I was looking for and was aware it may be hard to find. Within a few hours Tim called me and told me he had located the truck I wanted. We did the deal on the phone and that was it. I drove from Muncie to Madison to get my new truck. I knew when I walked in the doors of Chandlers show room and was greeted like I was an old friend I was in the right place. Everything in my experience with Tim and the Chandler team was well worth the drive from Muncie. I not only found the best truck ( that I love to drive ) I ever owned, but received TOP dollar for my trade in. I wished More dealerships had the care and understanding that Chandlers employees show to their customers. I say Chandlers is truly a 5 Star dealership and I will return. Thank you Tim Taylor

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