Kay Jewelers

Category:	Jewelry Store
Address:	6020 E 82nd St #800, Indianapolis, IN 46250, USA
Phone:	+1 317-849-5864
Site:	stores.kay.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 9

Reviews 5

Dustin N

Overall, Kay Jewelers is a company that cares more about the upsale than it does for their customer base. Perhaps it is because they tend to have a business model where they believe their customer base is endless so they treat you as just a number value. Ultimately, if you go into there and make a purchase, I would not bother with a warranty. It is an upsale tactic purely and does nothing to insure you or your purchase. I purchased earrings for my wifes first Mothers Day back in May 2014; with the overpriced warranty. Unfortunately she lost one of them during an event and was unable to find it. Over this past weekend, 9/13/14, I took the remaining earring and paperwork in to hopefully be able to replace the missing one and brighten my wifes mood on her loss. I went into the store with my 4 month old son and was greeted by a woman who looked like she had better days. Her breathe had a stinch of fresh cigarette smoke, her pants were tattered at the bottom (like she bought too long of pants and did not take the time to have them altered to be presentable in such a workplace), and she stumbled around more than once due to either heels or alcohol. She also had a tongue piercing which I do not count against her, but in an environment such as a jewelery store, I would think she would remove it during her shift. I described the situation and was informed that they would put the value of half the earring to the purchase of a new set of earrings, BUT I would have to buy a whole new warranty; PURELY because they "cannot" transfer warranties due to a barcode number that identifies one purchase from another. Is there system that outdated that they cannot manually imput new barcodes or is it that they do all they can to perform the upsale? I believe it is unfortunately the latter. I place emphasis on the fact that I did expect to pay out of pocket to replace the earring, but WHY a new warranty? After informing her I would take my business elsewhere, she did make an attempt to call customer service to work something out. During that period of time, another customer came in who was rude and loudly stating that he demanded service because he needed to buy an item. A second employee informed him that they would help him when they were finished with me and a second customer who was already in there making a purchase. Unfortunately he was still rude but was quieter. The original employee came back to me and stated "I believe we have a good solution..." and then immediately stopped mid sentence and began assisting the rude man. The employee completely disregarded me, my issue, and any solutions she may have figured out. Completely outraged, I left without letting anyone know. Why should I sit and wait while she disregards me for a quick sale? Is that part of the business model as well? The following day, 9/14/14, I went back into the store to discuss the course of events that occurred the previous night. The "manager on duty" was unapologetic about the event and stated it was my choice to shop elsewhere. In shock at his demeanor, I requested the customer relations number and left. At no point during my time in the store that day, did the female employee from the previous evening come up to me and apologize for her poor service; yes she was there pretending that I could not see her. How can you rate a company well when their entire practice and business model puts the customer last. I know traffic flow is high but I am/was a repeat customer with their company. Not any longer. I would rather give my wife macaroni jewelery from now on that pay a dime to Kay Jewelers.

Jason Neal

Michelle or Chelly, the manager, is a fantastic person. Went in to exchange a ring that I had been duped into buying at the Anderson store. I was trying to exchange for the ring I originally wanted to buy. The sales clerk at the Anderson store totally mislead me just to get me out the door with a ring. He assured me that I could exchange for around 100 if she didnt like the ring that he convinced me to buy. When I went to exchange it was over 300! This nice woman had to deal with me in a very frustrated state....she kept calm and very nice and polite the whole time. She went through all of my options of how to work it out..... we ended up returning the ring and using some rewards I had to get the one we originally wanted. She saved us money and was super helpful/nice. Explained things very clearly and told me all my options. Not just a sales person, truly looking out for the best interest of her customers. I was ready to quit Kays and never shop there again. Her positive attitude and willingness to work with me and help me changed all that! A+ Im from anderson and I will be shopping there from now on, the service is worth the drive!

JaVanda Simone

If I could give them -5 stars I would. Never in my life have Ive been so disrespected. I was doing some last minute shopping and stopped in Kays to find a diamond necklace . While I was standing in the store waiting to be served I picked up one of thier ad booklets as I flipped trough it I noticed a discounted ring I wanted to purchase as well so I kept my thumb on that page. As the clerk was rushing to serve everyone he skipped over me twice. He finally walked up to me and and said "we aint got that ring any more" and walked off. I had to follow behind him and after he served other guest I told him that I wasnt here for just the ring and I was looking for a necklace before I could tell him the style or my price range he showed me to a counter and signaled security to watch me. Ar this point I was livid and I wanted to call that man everything in the book but I just walked out the store and took my business to Jared....

Noble 1

At one point I may have looked at Kay Jewelers as just another place to spend a lot of money on a ring, after all I am just a guy. My experience though was far better than I couldve asked for. The manager Shelly always had a smile on her face, listened to my concerns and was truly dedicated to making the process painless for me. She even remembered my wedding date and the small little details of our wedding (even if she did have it written down somewhere). I would recommend Kay jewelers to anyone looking to buy a ring because lets face it, any jeweler has a ring to buy, its the customer service that truly matters. Another great thing about Kay is they dont broadcast annoying commercials on the radio every 5 minutes like Shane Co. 5 stars, 2 thumbs up!

Jendayi Erilus

Came in the week aftwr the Christmas holiday. There was a young, white male sales associate. I cannot recall the name. He seemed to be a temp or a holiday worker He had a lack of knowledge, poor terminology when referring to thr jewelry selction and used the words cheap and middle of the road. He did not understand the difference between lab created sapphire and its comparability to a diamond i hardness, color, etc. Extremely rude sales associate. I have otherwise had relatively positive experiences here previously.