Fletcher Chrysler Dodge Jeep Ram

Category:	Jeep Dealer
Address:	3099 N Morton St, Franklin, IN 46131, USA
Phone:	+1 317-738-4170
Site:	fletcherchrysler.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM Closed

Location

Photos 100

Reviews 7

Debra Fields

I dont really have the words for how wonderful my experience with Fletcher has been. I am a single woman so I get taken advantage of at times. I had purchased a car in March from a dealer in Columbus and was lied to about several things concerning the car. I was not satisfied with the car and very unhappy about my purchase. I was told that I would be too "upside down" in my loan to be able to do anything with only having it for a few months but I decided to try anyway. From the moment I had my live chat with Dick Giles on the internet as I looked at inventory I could tell he genuinely wanted to help me if he could. No promises but he said he would do everything in his power to get me out of that car and into something I really wanted. Dick also told me he would not have me drive up to Fletcher until he was sure he could do something. He called me on Thursday evening and told me to be up there Saturday morning. Imagine my excitement when he told me what he was working on was not only an SUV; a Dodge Journey, which is what I wanted BUT a BRAND NEW one!!. I have never had a brand new vehicle before. My stipulation was I wanted my payment to stay the same. It changed by around $30 bucks, and I am in a bigger more user friendly vehicle that I am in love with. Everyone was as nice as nice can be and I could just tell that no one was trying to put on airs or make something sound better than it was. It was real!! I will never shop anywhere again and plan on telling everyone I know that if they need a car, van, or truck they need to see Fletcher. Period. I love you!!

Allison Keefer

So I went to fletcher after going to east gate dodge and tom o Brian dodge. Thats cause I didnt know fletcher exsisted. I met jake. We joked around that he was jake with State Farm he was glad to joke. I exsplained id be closing on a house and was just looking he did just that. He let me look comfortably without pushing sales. I left wth a decent idea of what I wanted. I came back two weeks later at last minute before closing. He knew I was on the way and he had my truck picked out and ready to what I wanted and needed. I test drove it and came back. He was smiling from ear to ear just like myself. We then talked numbers. The previous dodge placed wouldnt come down off sticker price at all. Fletcher had discounts and rebates that knocked a good amount off and they accepted my friends and family no problem. They also gave me a amazing trade value on my Chevy. Making this truck buying process painless, quick and stupid easy. Everyone was happy to help. My bank was closed so they even let me bring my down payment the next day. They went above and beyond to make my RAM truck dream my reality. Thanks jake and thanks fletcher. Im a lifelong member and buyer now.

Sher Brett

I have been a happy Jeep owner for 8 years and was ready for a different - newer- Jeep (Grand Cherokee). I did my research online and had emailed with Brad Joiner about a Jeep they had available. I had several vehicles lined up to go see (all silver because that is what I wanted). My first stop was Fletchers Chrysler Dodge Jeep. From the minute I walked in the door, I had wonderful assistance with my inquiries about this Jeep. It was a rainy day so my salesman, Michael Lukich, said he would go get the Jeep and drive it up to the door for me. I took it for a test drive and liked it very much.Michael and I worked through the deal of my trade and came to a joint agreement on it. Everything was handled so professional and kind. After arriving at the agreement, he took me to the other building and we finalized the paperwork and payment. From start to finish everything went great. There is no nonsense and no hassle with anything involved with this dealership and team. Hands down, I would highly recommend this dealership and these fine salesman/ and whole Fletcher team in Franklin, Indiana.

Charles Taylor

Poor customer service! They low balled me on my truck for trade and over inflated the truck I wanted to buy. The sales man showed me some sights to justify his numbers none of which showed the nada values. Against my better judgement I decided to go ahead and go for the finance and see how it played out. After no one got in touch with me I called them. I was told I would be called back that never happened. Called again several hours later to find out they they decided not to submit my application because they new the bank wouldnt loan that much on the truck that they stated was worth that much? Then didnt decide to yell me............. I will not be back. Im a local born and raised I knew better than to go.......... there reputation stands

Jerimiah Gernert

Overall great buying experience. I bought a New Jeep Wrangler and was very happy with the salesman Dick Giles as well as the Manager Jeff Armstrong. The only issue I had was with the Financing Associate that did my paperwork. The paperwork was written up incorrectly and I was overcharged on the deal I had made with Dick and Jeff. I explained it to the Financing Associate and it was as if he didnt care, so I signed the paperwork. I spoke with Dick and Jeff about it and they MADE THINGS RIGHT. I had to drive up to their dealership the following day and resign new paperwork for the purchase however. Other than that it was a pleasure. Knowing that a dealership has Salesmen/Manager that are willing to make things right is priceless!

Anthony Smith

Took my truck in for an oil change on Nov 19 2015 that took over 2 hours when they only have one other car in front of me. Gave them a review about lack of organization in the service department on their website and got a call from a sales representative that I talked to earlier in the year asking what happened and was advised she would talk to the service manager and would see about getting me a free oil change or what else they could possibly do and give me a call right back. Today it is Jan 12 2016 and I still have not heard back from her or the service manager. I like my truck but I will think twice about going to a dealer farther away for better service before going back here after this experience.

Adam Harris

Went in to get an appraisal on fixing some scratches on the tailgate of my truck and I wasnt at all enthused by the process on how to fix it. After being told the dealership wasnt responsible if they broke a piece on the tailgate while doing the repairs and not explaining why, I expressed my concerns on the matter and the repairman gave up on my business and didnt explain the reason its done that way. Called Tom o brien and they thoroughly explained the process and why its done that way. Wont be taking my business to Fletcher after being walked away from by the guy and him showing no interest in helping get my problem fixed. Very poor customer service.