Sprint Store
| Category: | Cell Phone Store |
| Address: | 650 E Lewis and Clark Pkwy, Clarksville, IN 47129, USA |
| Phone: | +1 812-282-0400 |
| Site: | storelocator.sprint.com |
| Rating: | 2.3 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 5
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Nathaniel Orman
My fiancé and I looked around for a while at different options. Sprint and their Unlimited Everything plan seemed like it would be a good fit since high speed Internet isnt available to my home. I checked their coverage multiple times and my house and hers (no surprise since she lives in the middle of Louisville KY) both showed 4G available. The salesperson confirmed this and away we went with two shiny, new iPhone 5cs and a two year contract. When I got home... WHAM! I was hit with the realization I got one bar of voice service and not enough data signal to stream music or even search for the answer to, "Why do I always fall for too good to be true?" To my further dismay, her signal at her house was sketchy at best and enough to bust a phone at worst. We agreed that it was the cost of saving and decided to suffer through it until my iPhone began to freeze up and restart intermittently. It was a week old at that point and since it was purchased on a day trip with my family half a state away I took it to my closest Sprint store (the one Im reviewing) and was informed that since it wasnt purchased at that particular store they couldnt do anything about it, go to Apple and buy a Lifeproof case. I said I would consider the case and left the store. For whatever reason, the salesperson that I spoke to about my phone (which Apple thankfully fixed) decided to take it upon herself and use my account information to start calling us and telling us we had cases we could come pick up. I never authorized her to call our phones or even gave her our numbers but thankfully I had been considering the cases on my own. I asked other salespeople about the durability, etc. and was told that if something happened to the phone Lifeproof would cover it no problem. Something happened and I ended up with a pretty blue brick. I called Lifeproof and was told water damage wasnt going to be covered which defeated the purpose of a water proof case. I was now fairly pissed to say the least and my fiancé who had also spent 100 dollars for a case of her own was somewhere between murderous and nuclear. We went back to Sprint again and I asked to speak to a manager while keeping my calm about me (you get more flies with honey than vinegar) and explained the situation to him. Each problem was met with a sarcastic "ooooookay" but never an apology or even a show of concern. When I finished explaining that my phone was now a brick due to incorrect information he looked at us and just said, "so youre here to buy a new phone?" And stared at us. I very calmly informed him that I was looking for an apology but but a cancellation of service. My fiancé decided to cancel her service as well after more than a few choice words muttered and demanded we go back to Verizon. My bill is cheaper (my bill at Sprint was 100 dollars more than originally told it would be after taxes), our customer service was what we were used to, and our phones (waterproof Samsungs) work on 4G everywhere we go. If youre considering Sprint and have the money to spend I would suggest having a friend run you over with a car and then take you to the hospital. The bill would be the same and it would be just as painless.
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LG G5
The horrid-ness of Sprints service is matched only by the mass ignorance of everyone working in this location. If the employees would spend half as much time learning Sprints products and policies as they spend on spewing untruths, this store would still suck donkey. Avoid this place at all costs. Had I not been lied to about my contract, I would do the same...unfortunately, Ill have to deal with them a while longer. Dont make the same mistake I did. If its too late for you too, just make a game of it. For example, ask them a question to which you know the answer and can safely assume they do not (This will work with most questions...as you can safely assume they know nothing) and enjoy their reactions as if you were trying to teach a chicken a card trick. Then see how many different lies in which you can catch them. (My record, as of so far, is a surprising low 8 times in one visit.) If youre lucky enough not to be a Sprint customer, I beg you to go elsewhere...if not, youll be hoping that cell phones really do cause cancer..because, as I was actually told by an employee of this location, the only way I can get out of my contract is if I were to die.
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sydney daub
Horrible experience. Purchased a phone online, which is what I was directed to do. Went in to pick up my phone. Marc was super helpful, but whoever he called to get help was not. Waiting 45 minutes just to get it activated, and had to leave to get back to work. Still wasnt super upset. Went back to work and got a call from sprint support saying that I couldnt switch because I wasnt available for an upgrade(which was wrong) I corrected her and directed her to my account from like 4 weeks ago where it shows I am. She was lazy and refused to look up anything unless I prompted her to do so.... Now because it became an escalation case I have to wait to get my phone for 5-6 hours......... Something that should have just been a pay online and pick up in store, became this super ridiculous issue. Ive had issues with Sprint but this is a new level of irritation... Thanks Sprint for being "so helpful." However Marc inside the store was extremely helpful and did everything he could to help!
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A Private User
My wife & I switched from AT&T to the Sprint family plan. The sales person said hed waive the activation fees and give us free accessories as part of the switch. He said the fees would come off in the next month or two as a refund on our bill. After a couple months, no refund. Went back in the store and brought it up, the guy went to the computer and said "OK its just been applied to your account". I didnt think much more about it until the next year when I checked my bill & saw it was never applied. Went to the store again and they said it had been too long & they couldnt do anything. Luckily I was able to call Sprint support & they gave me the credit, even though it was "against their policy" or something. Long story short, if they say theyre gonna give you a credit, check each bill until youre sure they did! Otherwise the sales people were rather knowledgeable & helpful; the wait times can be kinda long but thats pretty much any cell phone store these days...
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Garry Skaggs
Well I went to this store several weeks back. Didnt seem like anyone knew what was going on. I wanted to update to a new phone because my son was eligible, put the new phone on my number and give him mine. You would have thought it was the end of the world. They said they would lose their job if they did that. I also wanted to port over three landline numbers to cell phones. I also was explaining to them the difference between conditional and unconditional call forwarding because the three numbers needed to be forwarded. One guy bragged he had been there eight years and said I didnt know what I was talking about. One is free the other is charged on time. The girl looked it up on Sprints site and I was right so he just walked away. They wanted to charge me 250 for the new Note 5. I finally gave up, went to Best Buy down the street. New phone, put on the number just like I wanted for 99 bucks and was out of there in 40 Minutes. Thanks Best Buy.