Carmel Cyclery
| Category: | Bicycle Store |
| Address: | 230 W Carmel Dr, Carmel, IN 46032, USA |
| Phone: | +1 317-575-8588 |
| Site: | carmelcyclery.com |
| Rating: | 4.2 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM 12–5PM |
Location
Photos 6
Reviews 17
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Tobi Randles
Went into store to buy training wheels. We were not certain what size we needed so we just picked up what they had. Went to check out and the associate said that if they do not fit, we could NOT return them. We were not certain of what size we needed, but they were $30+. We were simply going to run home, put them on, and if they did not fit, bring them back and get a different size if they had them. We asked why they would not return them, and it was like we were a burden just because we were even inquiring. The answer was something like...because it is a pain to do the return paperwork?? Anyway, we said no thank you...and they let us walk out. We have a family of bike riders...and looking for new, upgraded, bikes...we will not be going there based on this small lapse of customer service. They have a nice selection of bikes, but I just cant do rude.
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Eloise Thomas
Good people, good service, reasonable prices. Dear husband and I got our bikes out of the mini-barn yesterday to ride them to the gym, an 8 mile round trip. Mine is a still serviceable near 20 year old Trek. After we got home, in a few hours he noticed my rear tire was flat. Upon closer inspection, it wasnt just a flat; the tires were dry rotted. We were lucky to have made it home. So, at 5:15 pm he took it in to Carmel Cyclery, expecting to drop it for pick up several days later. However, while he ran to AutoZone to replace two burned out bulbs on our truck, they put new tires, tubes, and a nifty Mirricycle mirror on my bicycle. Could not believe they got it fixed and back to him that quickly, saving him or me a 7 mile return trip to pick it up later . . . and we can ride today!
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A Private User
The staff helped me find the right bike for me at a price far less than other stores. They made sure that I was getting the right size frame custom ordered, even if it meant that they were not going to make the sale that day. As a six foot-two inch guy, there have been many occasions where a store will try and close a sale by trying to fit me into something they have in inventory that day. This repeatedly happened to me while shopping for a road bike this spring. Carmel Cyclery took the time to make sure that they got the right deminsions and I was going to be comfortable on the frame I had selected. Their experience and patience made this a stress free purchase and I would recommend checking them out.
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Jane Flanders
great bike machanics! They know much more than most--I unfortunately know. Also I believe schwinn are the best bikes. They have kept up w/ the times. Almost every product needed for any bike rider. Thanks for reading, Jane BTW: they have an awesome bike charity to kids who need a bike (only referred from the social workers @ the schools) Consider donating a bike and they will fix it up for a kid who would be thrilled to recieve a bike. Even lg bikes for older kids!
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A Private User
Took a 20-30 year old bike in for a spring tune up. Used coupon from website for $49.99, parts extra. When I picked up the bike, upon returning home I discovered that "parts extra" apparently includes labor associated with installing "extra parts". It is a ten speed bike, and the gear to switch to the upper gears was not repaired. I was also not given the "free" water bottle with any tune up like the coupon stated. Somewhat disappointed.
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A Private User
This bike shop is by far the most customer service oriented I have been in. I travel through out and have been in the customer service industry for many years and it is WONDERFUL to finally experience passion driven service. I do not know who leads the quality service team but keep up the amazing work!
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A Private User
Carmel Cyclery provides wonderful personalized service. The staff is very friendly and provides a much better experience than any of the bigger chain stores. I will be returning to Carmel Cyclery next time I need anything for my bike!
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A Private User
Very nice, friendly and expert staff that can repair anything on your bike. Also a great selection of bikes for everyone in the family. Much better service than the big chain superstores.
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Alice Waln
Way better than any of the other bike shops, We brought our bike here when it started acting up and they knew what was wrong and fixed it in five minutes. Highly recommend!
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Joe Degenfelder
Ive gone here a few times for parts that I need in a rush and have never been disappointed. The staff is knowledgeable and the shop has always had what I need in stock.
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A Private User
Excellent store and repair shop. Intelligent, helpful and informative technicians that will take their time to assist with whatever your needs are. Great place to go!
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Zubin Ferzandi
Wow! What a superb experience. We walked is, Pat immediately fixed the safety issues on both my kids bikes. With a smile, quickly, and affordable.
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Nate Webb
They only sell new bikes here. If your in the market for high end used, this is not the place for you.
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Greg Palmer
Very professional and knowledgeable about bikes. Thanks for making the purchase an easy one.
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BaSanta
Good bycycke store
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Rahul Devathu
A nice
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Grant Kirsh
Great!
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