The Salvation Army Family Store & Donation Center

Category:	Thrift Store
Address:	2067 Lincoln Hwy, St Charles, IL 60175, USA
Phone:	+1 800-728-7825
Site:	satruck.org
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM Closed

Location

Photos 45

Reviews 21

Shining Polaris

I wrote my yelp review about 2 months ago. I have gotten a response from them and the person that answered my emails was very nice. Sadly, i have not heard back from them or any follow up of what happen. NOTE: the people below me that reviewed which is HEATHER and RON both work for Salvation Army and they were the two I spoken to or was in contact with. ------------------------------ also want to point out that we will call their Corporatate HR office because the way we were treated in that store was HORRIBLE and one of the worst ways I was treated in any store. We have been shopping at the Montgomery/Aurora Location for 20 years. We are vendors and we buy clothing and shoes all the time. St. Charles have just opened late 2015. We were so excited because we finally have another Salvation Army to shop to! I LOVE my Montgomery location and everyone there we know personally because we talk to them all the time! St. Charles was the same way! The "first" round of employees we loved them so much! First day we went and talked to all of them and got to know them! Now we do this not only because we are friendly, but because we buy so much stuff and shop every week we let them know why and what we are about! Now St. Charles just opened in October...and somehow I have never seen so many people LEFT that location so fast and replaced by...well JERKS! That first round of people left by December. It was replaced by a very rude woman...but she left in less then a month. Then management was replaced by another woman which was fine and we were shopping and buying many things every week. YESTURDAY - February 20, 2016 -- We went to shop for our usual stuff. We saw a new woman. Let me describe her. We didnt approach or talk to her right away because we wanted to see who is this first. This woman is white, around 28-30. Dark Black or Brown hair and over weight. In Salvation Army, one mostly wears a red polo or shirt as a uniform. Nope, she had a tank top on with her breast hanging out. We were in the store shopping and we can hear her loudly talking on her phone yelling at her boyfriend and talking about personal business. Since we buy a lot we always ask for a deal. We always get some sort of deal too because we buy a lot of stuff. We already knew it was going to be bad when there were two bikes. One was 5.00 and one was 6.00. We asked her if we can buy both bikes for 5.00 She was SO RUDE and yelled as us and said WE ARE NOT GOODWILL! NO! Okay...now its going to get bad. The bike thing, we rubbed that off. We bought 2 shopping carts of shoes. We placed the shoes on the belt with this woman as a cashier. She grabbed our shoes and lazily and hard and threw them into the bag with no care at all. We are NOT picky but her body language showed she didnt want to sell to us. We asked her to please not throw our shoes. She didnt respond or listen and we asked her again and she was so angry! This heiffer went crazy in a second! She said, "I AM NOT THROWING YOUR SHOES! YOU KNOW WHAT! I AM NOT GOING TO SELL YOU AGAIN! YOU ARE THROWING THE SHOES AT ME!" We said we are only putting the shoes on the belt. She said, "IF YOU DONT LEAVE ME STORE RIGHT NOW I AM CALLING THE COPS! GET THE F**K OUT OF MY STORE NOW!" She threw everything back into the car and pulled the two carts away and angrily pretend to put those shoes back on the shelf. We just stood there in Awe. In all the years we been shopping at Salvation Army (and we have visited every location in the Chicago Land Area) something is wrong with this St. Charles one. The shelves are empty, most employees are very lazy, the first round of employees who we liked left, and I dont know who this new person is or who made her into a manager but she is very trashy and very rude. For a store that is a religious charity the way she acted towards us was very unprofessional and un christian like.

Schulenburg Realty, Inc.

Salvation Army is a great organization that deserves respect, and that includes respect for employees and the mission as a whole. This isnt a garage sale but an opportunity to purchase used goods at reasonable prices for a greater purpose. Check here often as inventory changes regularly. Employees work hard and respect you when you respect them. Donate to this location and feel good knowing youre making a difference.

Rob Owens

1 of the cleaner better organized Salvation Army stores but just like Goodwill it appears these stores get free stuff and price it at internet prices, makes you not go to these stores .. supposed to be bargain prices to help people to afford things but corporate greed has these stores that getFREE donated items and they try to sell at market prices, rediculous

Azteca Lara

Tiene muchas cosas q en otro lugar las en cuentro muy caras y las perzonas son muy amables

Wendy Wright

They used to a much bigger selection of items here. However the employees are super friendly and the place is clean and really neat not over packed with junk and the prices are very reasonable

Cara Hahne

This location is quite pricey. I think sometimes they forget that they are a thrift shop and not a consignment shop.. I am an avid thrift shopper and I never shop here because of the prices.

Laura Terzo

Hit or miss... Notice the prices are going up and they are not getting childrens clothing replenished fast enough... They sometimes dont have help at the drop off..

itzel Ramirez

Awesome store! You find great stuff for low prices! The manager is so nice and helpful! All employess are nice!!!!

dredark day

Overpriced, someones lining their pockets, alot of inventory in back room, empty shelves on the floor

Atumatan Atumatan

Very helpful. Good prices. We got a desk for only 8$ and the workers were incredibly accomidating

Heather R

Great itwms, good deals, very clean. Better than the other thrift stores in the area.

Ron McCormick

It is open on Saturday by the way and the store is fabulous.

Mine Clark

Some prices are too high. Store really needs some cleaning.