Cracker Barrel Old Country Store

Category:	American Restaurant
Address:	3160 Green Mt Crossing Dr, Shiloh, IL 62269, USA
Phone:	+1 618-624-7226
Site:	locations.crackerbarrel.com
Rating:	4.3
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–11PM 6AM–11PM 6AM–10PM

Location

Photos 100

Reviews 27

Ken Kadavi

I brought my very hungry family to this location. There was a line to check in so my son and I waited along with 8 other people. My wife who was bringing up the rear arrived. I needed to use the restroom and went. As I returned I found my wife in a conversation with one of the store staff. She was being told that a new line needed to be formed and that she needed to go to the rear of that line. The older woman never touched my my but got into her personal space to ensure she went to the back of the now 8-10 deep line. All who had arrived after I went into the bathroom. The gentleman who was in the new line stated that we were there first but your staff would not hear of it. I did not want to cause a scene so I took my family to the exit . This location is in a plaza surrounded by 6-7 other restaurants one of whom gladly welcomed my family and took my money. This was a real shocking experience because weve considered Cracker Barrel a comfortable and friendly place

Mike Troxel

Called ahead to get some food to-go while travelling down the interstate. Everyone was very friendly and pleasant to talk to. When picking up the order, everyone in the store and behind the register was very friendly and helpful. Ann was a delight and felt almost like family within a few moments of meeting her. The food we ordered had HUGE portions (a pleasant surprise, to be sure) was missing the cheese (no big deal as we had some in the car), but Roland, the manager, apologized and insisted on taking care of it immediately. Im sure the new to-go ordering system they were using had something to do with it, but regardless, it was a great experience, good atmosphere, clean restaurant, great employees and great service (especially upon discovering something wasnt quite perfect). Great job guys, and thank-you again for a great experience.

Rob Jackson

The server started off good. Then brought the food. Food was good. Did not come back to.check drinks. Finally we waived down a different server because we where ready to go. And on a tight schedule. We ask for her to get our server. Still no server. So we waived her down again and ask for a to go container. She brought that. Then our server came out. And waited on everyone but us. We waited 25 minutes patiently for our bill so we could leave. Finally waived down a totally different servver and he went and got our bill. Took him another 5 minutes to do that. So basically we where held hostage for 30 minutes. Then when the cashier ask how was everything. And I told her it totally fell on Dec ears and she was rude. I will never.go back to that Cracker Barrel. Nor do I recommend it to anyone.

Delbert Henson

Saturday the may 11 2013. morning breakfast, the eggs were not fried enough, the white was runny, the hash rounds were tepid and the milk was served before the food came and became warm. the service was not good, they forgot the toast. when told about it she said sorry and went to another table while we waited and the food got colder. brought the butter finally and it was frozen. we have eaten at cracker barrel quite often and it was always good and service was good but not this time, was very disappointed. mount Vernon ILL.

Dean Knight

We usually eat early Sunday dinner, Homestyle Fried Chicken. We start with a house salad with honey mustard dressing. With the entree you get 2 big breasts, 2 sides, we recommend green beans and carrots, biscuits or cornbread, we recommend biscuits, and of course sweet tea. Very filling and the tea is the best. Ask for jam or honey for the biscuits you will be glad you did. My only complaint is sometimes our waiter/waitress is not very attentive to our tea glass.

Jeff Kirkley

In the past, this was a really good place to go. Lately, though, their service is not as good, not as fast, and more than anything, their food quality had declined. Weve noticed over the recent years, that their food portions have gotten smaller while their prices have gone up. Also, their food quality has gone down and doesnt taste as good. In fact, it tastes very cheap. We do not have plans of returning to this Cracker Barrel in the future.

Davis Winn

Took 50 minutes to get our food. Just for pancakes and grilled chicken. Turns out our server forgot to put in the order, who was almost never by our table. 1 star experience, gets 2 because the manager was nice enough to make the order free.

Barbara Lemmon

Chicken over cooked and dry. Sister-in-law bit down on a small piece of plastic that was in the coating of the chicken. This is the 2nd time in a week that weve stopped at a Cracker Barrel and the food has been disappointing.

Raven Wolf

There is a wide selection of food to choose from. Its a little noisy But worth it. Our waitress was very friendly And attentive to our needs. And most of all I love the attached country store they have my lot to choose from .

Tammy Dial

Food was very discouraging burnt black croutons told they were all like that biscuits as hard as a rock and vegetables in the salad were all frozen. Wait or had no explanation manager did not seem to care

Thomas Hoff

Been to this location several times and have always had really good food but last time there we were seated but it seemed like no one knew whos table we were

Lisa Murphy

Sometimes good, sometimes not so much. Thanksgiving food and service was outstanding. They always fix errors but when the food is not good. Its not good.

Debbie Langford

Thanksgiving Day our waitress was great and the food was delicious as always. Even with the crowd the wait wasnt long. Thank-you Cracker Barrel!!!

I have eaten at this Cracker Barrel several times since it opened about 12 years ago or so maybe. Never had a bad experience here.

Suresh Muthukrishnan

Ordered Caesar salad, which usually is a solid bet. Turned out to be slightly bitter. The waitress couldnt offer any explanation.

Justin Mumford

The employee Drew is really world class. Always smiling and brightening peoples days. Really professional and efficient.

Walter B

Friendly service, great food. Ice tea very good. Bathrooms clean. Checkout line sometimes slow, because of many customers.

DeAnunique Kirkman

We went just before closing time and everyone was friendly and food was good even though they were reafy to go home.

Tom Dixon