True Value

Category:	Home Improvement Store
Address:	790 Euclid Ave, Palatine, IL 60067, USA
Phone:	+1 847-705-9200
Rating:	3.8
Working:	8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8AM–8:30PM 8AM–6PM 9AM–5PM

Location

Photos 25

Reviews 10

George Harasimowicz

every time I come to this store, it is out of emergency because it is so close to my location and I cannot drive 20 minutes away to a better store. This store has no growth strategy or concept of growth. The custoemer service is poor and the staff lacks simple knowledge. Furthermore, there is no return/exchange policy. A store this big should allow returns on products which are unsuitable. Example, I purchased a soldering tool and it did not fit into my holder or dock. However, I may not return this opened product. Fine if Im buying at a garage sale or some micro shop but I overpaid for this tool and I feel like I was punished for shopping there because of that and because of the fact that I cannot return it. The whole concept of this outfit is BS. Id prefer to see new management or a different store move in than share a neighborhood with a hardware store I cant use. Btw, dont the other reviews seem fake? who puts bold in their reviews and uses such extreme board statements.

Ku Re

Horrible...this is what you can call a RIP OFF...a stain remover that costs less than 4$ in Walmart/Target/Amazon is 8$ here. When I asked the manager, he was so arrogant and started shouting at me, told me to drive to a Walmart and buy the cheap product from there....come on, try to live in todays world and WORK HARD, dont try to STEAL peoples hard earned money. . I will try to avoid this store at any cost. LOOK at the prices before buying anything from here. The manager does not know how to behave with customers. They want to exploit the fact that some people dont want to spend the extra 5-10 minutes to drive to a Walmart of Home Depot and charger whatever they feel like.... Only a week before I had another bad experience at this store. I had purchased a liquid nail (probably sitting there for years and hardened). I went for an exchange and the owner gave me a new one which was good...But I had to waste the time and drive up there for it.

Terry Adler

These guys (and gals) are GREAT! I come in like a tornado when I am working on projects. I usually have weird projects and need help and direction and I have never had to ask for help. They volunteer as soon as I walk in. From the owner to the cashier respect and knowledge seem to be the words of they day. MUCH BETTER SERVICE than a big box store. (And they have free popcorn too) HIGHLY RECOMMEND!

Bonnie Payne

This is a great True Value! The staff is very knowledgeable and helpful. They always have what I am looking for and over the years they have introduced me to new products that I now go to all of the time. They teach the kids that work for them how to be as helpful as the owners and managers. Shop locally and support this store, they are an asset to the area.

Kevin Maher

The Big Box stores are twice as far so for some quick pick-up items like nuts and bolts or tape, paint brushes, etc... I like to come here because its convenient, the staff is friendly and you get to smell the fresh (free) popcorn as you walk in.

Aaron Dulberger

Its a smaller store very near the house. Its great for a quick run to grab a quick item but I dont feel like it can compete with the bigger stores.

Steve L

Always the best service. Time is important and you save time (thus money) by having someone help with whatever home project needs you have.

David Haynes

They wouldnt return s tool I used one time. Even though it still looked new.

A Private User

Great service, local. Free popcorn!

Shobana Kumar

Very helpful customer service.