Nordstrom Oakbrook Center

Category:	Department Store
Address:	10 Oakbrook Center, Oak Brook, IL 60523, USA
Phone:	+1 630-571-2121
Site:	shop.nordstrom.com
Rating:	4.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 16

Sheena Zollicoffer

My sister had brought me some sunglasses and the glasses didnt fit my face. I sent her to return the sunglasses in the store with the receipt. They wouldnt return them because the employee that sold them didnt match the glasses with the box. She was very patient with them and she even sent me videos how rules they were treating her that night. The employee was in the store that sold the glasses and was telling them those was the glasses he sold. She ask for the corporate number and Kirsten the manager walked off on her like she wasnt talking. I called the next day and ask for Corporate number and they still didnt give it to me. I was told someone would be in contact with me. It took them a whole week to get back to me after they investigated the purchased. I was told to come in and return the glasses get there and still have to go through the process of the sticker matching. It took me hour to return glasses. I had time to observe the lady passing out samples and how she would only approach Caucasian and I thought I was just mad but then another lady brought it to her attention that she passed the sample to the three in front of her and didnt even attempt to give her one. After they got the glasses straighten out I got the return and ask for corporate number and still didnt get them. So if I can get corporate number from here please leave it in the comments!

Jessica Cepele

Huge thank you to Nordstrom Oak Brook, who totally saved my Christmas! I purchased this dress back in November, and it sat in my closet waiting for Christmas Eve. After I finish my hair and makeup, I run to put this dress on. I look down as I take it off the hanger, and there it is, the security tag. Guests are arriving any minute, and I start to loose my cool. Like most women, I call my mom and she tells me to try asking Nordstrom what I can do. I hang up and call them immediately. In a few moments Im told they are sending someone with the security tag remover to my house. Im shocked speechless! Its 4pm on Christmas Eve and they are sending someone to my house! Just another reason I have and will continue to get the best dresses and service from Nordstrom. Holiday officially saved!

Mary Ryan

I am one shopping trip away from never shopping at this location again. Every time I have been into this store in the last year, I have left disappointed and very frustrated. Their customer service is absolutely terrible these days. On top of that, they carry very little that Im even interested in buying. My mother and I had put close to 30 items in our shopping bag on the app that we wanted to check out when we got to the store, NOT ONE OF THEM was in the store. Even the woman at the customer service desk lacked customer service, she was more interested in getting me in, out and on to the next person. Basically no reason for me to even go into this store again.

Roshan Patel

I was under the impression for past few years that Nordstrom is the best place to shop and are known their customer service. However this one experience has put a really bad taste in my perception. Michael (probably a shift leader or part time manager) at Mens clothing is extremely rude in his approach in offering solution or providing customer service let lone being apologetic about forgetting with work on suits or even locating the items bought and paid for 3 days ago. Bought almost $1000 worth of clothes for one of the poorest and rudest customer service experience. Better shop online and request a pick up if you must shop at Nordstrom Oak Brook Center.

Tom OConnell

Once again not happy with Macys but very pleased with Nordstrom. Went to the Macys Oakbrook store to purchase a Michael Kors bag retailing for $350. There is a 20% savings displayed online and at the store. There is also a $50 savings when you spend over $100. Cashier at Macys would not honor either of them. Since the false savings was a dishonest way to lure me in I went to Nordstrom planning on purchasing the bag at retail price and to my surprise it was on sale. Thank you Nordstrom.

sw11mslaps

Ive always had good experiences here except for the one time I needed personal shoppers because I had an injury which prevented me from walking. They were to be my legs but I think they only wanted to get sales. After a couple hours I came home with more items I didnt need than items I did need (was attending wedding). Disappointing to say the least. Im still giving 4 stars for the rest of a great store.

Ivy R

They are really racist, if you are white they right away say hi to you and welcome you. If you are a minority , they look at you from head to toe and walk away pretending they didnt see you. I guess they right away think that you are poor , idk. I went once in there and they just looked at me like i didnt belong there. You feel so unwelcome right away.

John Morrison

Well, so long Nordstrom!! Mixing politics with purchasing products results with half of voters boycotting Nordstrom because they dont want to accept the results of the election and the other half of customers boycotting because you cater to the losers. Your selection of apparel is of very good quality! But, youre not the only fish in the ocean.

Ryan Sullivan

A really big store with a great selection. I especially like the shoe department, where the workers are all very attentive and helpful. They can pressure you a little at times, though. Luckily, Nordstrom has a great return policy, so you can return anything you want within a year, whether it was used or not, no questions asked.

Mark Crane

No longer will purchase any thing from Nordstrom ever again. Now that you have interjected yourself into politics and have decided to cater only to the left wing loons of the country is the day you lost my business. Dont get involved with politics if you want to keep half of your customer base. ADIOS !!!!!!!

Christopher Faubel

Horribly ugly right now as theyre going through improvements. The place is a cluster right now. But the Oakbrook shopping center is gonna be an awesome place once its done; same for Nordstrom. They have their twice a year mens sale, but somehow everything I wanted was full price. Hah. Damn.

Ernie Kuhnke

Always a great experience nice customer service. Most of the negative comments are from people that act like they are owed something from the staff. I have seen customers treat the staff poorly and then expected to be treated like a person.

Ben M

This store has an attitude problem. Sales people totally useless. I felt compelled enough to email corporate about this place and received no response. Quite befitting. Walk down to Neimans for a better high-end experience. Macys will work too.

Lori Galbraith

Rose at the Chanel counter and Joe in womens shoes are amazing to work with: striving to understand you and doing their best, always. Excellent service from them in particular.

Mohannad Safadi

I love this place. Usually get most of my clothes from here. They have the best styles and for young men and super nice shoes. Staff are super polite and helpful.

Jennifer Watkins

I was at the Nordstrom in Oakbrook and their alterations and dress department has HORRIBLE customer service! They do not have any regard for the consumer!!