Category: | Outdoor Sports Store |
Address: | 10 Southland Dr, Lynwood, IL 60411, USA |
Phone: | +1 708-418-5554 |
Site: | mysouthlandcenter.com |
Rating: | 3.8 |
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Crystal G
Where do I begin? I booked my sons birthday party here , I was told I would be getting party room and turf for a certain price. As a wedding planner and event planner I took pictures of the inside party room and bought decorations accordingly to fit space I was told I was getting. I was in contact with facility several times no mention of anything changing. Second visit after first deposit same persons told me again what I will be getting party room turf etc facility. Week before spoke to someone no we do not allow you to come in night before to setup( ok I thought) received email night before facility opens at noon. Got there today @12 went inside all lights off went in party room and to my surprise the room was already decorated with someone elses party. They decorated night before. Im thinking oh my goodness they over booked as my sons name was outside that party room door misspelled Conners birthday party I get flagged down about two three mins after putting my boxes of decor down my general manager she was not friendly or kind shes raising her voice your not in this room your in the bar area! Im thinking to myself what?!!!! Im shocked my sons birthday party is now in bar area? I questioned her she begins to get very snippy and raises her voice I never had a person ever upset and clearly you are. I said to her I was told over a month ago on numerous occasions I was getting party room and turf. She again begins to raise her voice and talk to me as of Im a child and she was very rude and harsh. Her own staff said she was rude and that should not have happened etc etc they said i understand your not happy let me go talk to her. As my child and his soccer team along w other kids and adults were standing and playing soccer on turf she the manager come out there screaming, raising her voice saying Ive been very helpful blah blah blah shes by that point belittling me in front of guests and making a total ass of herself saying shes the manager shes in charge no one else is higher up then her and goes on and on. She wouldnt let it go. I told her there was no point in talking to her bc she clearly was having s bad day. She came in my kids party once she was in party room with other party holding kids the entire time laughing with those party goers etc clearly they were all friends. Her staff again states Im sorry you were talked to in that manner and all that has happened. They went and got assistant manager he immediately comes at me with strong arm attitude ready to jump down my throat by this point Im in shock because both managers have acted inappropriately to me as a customer and he didnt want to hear my comments or concern on how we were tested etc he immediately tells me he didnt believe us that the general manger would never talk that way he has known her for years etc I told him to pull video surveillance he said something but still didnt believe us and Im talking quit a few people heard these two. He claims he asked staff if that happened and what was said and they either said no or yes it he told me they said no. I have never in my career or personal life ever been treated with the disrespect and un-professionalism that these two individuals did to us today. They ruined my sons 11 birthday and he left there upset bc he heard the lady yelling at me. Party goers coup not believe what they witnessed and how I was treated. For these individuals to talk as they did in front of my sons soccer team friends and family is frightening because if they are the only two in charge then I feel bad for that facility and others who book parties there for fear they would be tested as we were today. I would not recommend this facility for a birthday party. I am still in shock over how I was talked to today. I actually felt threatened at a point bc I was being verbally attacked I wanted to call police department because the gal manager was so angry . NEVER AGAIN
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Katrina Jones
My club booked our party on 6/4/16. We sat down with the manager and explained everything in detail on what our event would detail and who was coming as well as an estimation of how many guests to expect. They were ok with everything. The day of our party everything was fine until we got ready to start the main event which was a play boxing match in a bouncing boxing ring. Soon as everything was about to happen a fire alarm went off. We evacuated the building. After everything was clear we entered the building again to start the event. They told us that someone bumped the alarm. So we made sure that no one was near the alarms. Again a fire alarm goes off. The way the alarms are made bumping them wouldnt set it off. You would have to pull them. The alarm that was pulled was no where near us. We evacuated the building once again. We were not allowed to enter the building again the police was rude as well as the staff. Come to find out later that the staff told us that one of their staff heard someone state they was going to kill someone. Instead of alerting us they kept pulling the alarm which lead to our party being shut down. We had people traveling from out of town as well as far as the west suburbs. Not to mention people traveled from Chicago. Our party goers lost out on money as well as us. The staff seemed a bit racist. That was very unprofessional how they handled the whole situation.
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sherri roche
I am the Administrator for a local Travel Soccer Club and wanted to take this opportunity to praise the Southland Center and its staff for always going above and beyond to accommodate our club in finding practice times and dates that would work for our clubs teams when other indoor facilities in the Chicagoland area refuse to bother to put the work in to try to help accommodate what is not necessarily an easy schedule. I can not say enough about Annie for the consistent communication, diligence and organization in working out for us, what no one else out there seems to care enough about accomplishing. The facility itself, is top of the line. We have never had any sort of a bad experience here and the kids love everything about the facility. My own children have participated in several Winter Leagues at Southland Center as well as Tournaments and we have never been anything but perfectly satisfied with everything that goes into planning events and leagues like this. Being an Administrator for a League myself, I am aware of the work that it takes to pull everything together and they couldnt do it better than they do. Thanks for everything you do Annie and Southland Center. Keep up the great work!!!
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LadiesOf WeOnOne
What a horrible experience, my social club peers paid to have an event here. Secured & booked the place, as people begin to come & the party started. The fire alarm was pulled twice, the 1st time we evacuated & returned back in. Once in, about 5 minutes into the party, fire alarm was pulled again, this time we left, the doors were shut & locked, police arrived & began to ask us to leave. The people at this place then told us we wouldnt be allowed back into the building, even if we had items in the building. Now, as were standing outside the place nothing is goin on but the area police definitely provoked us. This place is horrible & I believe dont feel comfortable around a group of African Americans who posed no threat watsoever. Their money was not returned. As we posted our reviews on facebook, they began to block us.