Moosejaw

Reviews 9

JE

Jerry Fountain

I went to the Chicago store over the weekend to look at backpacking packs. I had one in mind but wanted to get sized and compare with other models. After look around for 10 minutes in the area (its not a big store) I went to the front desk to ask for help sizing a pack (no one approached me earlier despite the store having more employees gabbing than customers. One guy came over, asked what I was looking for and firmly stated "oh, I have that one". He then proceeded to pull one down the the rack, handed it to me and then went mute. No comments on features, how to adjust that model (remember, he owned that model), or helped with sizing (the sizing measure was right next to him on the floor). After a few minutes of trying to adjust it, I asked about one with a larger belt. He just looked around and couldnt find one. He said hed check with his manager and wandered off. Five minutes later I walked over to the counter and spoke with the manager as the guy was just standing there. He mentioned to the manager that I was looking for a larger belt and then walked away. The manager tried to look up the info on the Moosejaw retail website, couldnt find anything and suggested calling the manufacturer on Monday. Heck, I knew more about their products than they did. I continued to look around the store but again was never approached. Youd think someone expressing interest in a $300 backpack would elicit some attention for up sell on more items at least. Do yourself a favor, if you want to look for outdoor equipment, go to REI. I did and they were a LOT more helpful (without being intrusive). Asking for sizing on a pack resulted in getting measured, choices shown, a pack prepped (with sandbags so youd know how it would actually sit on your hips) and suggestions on how to properly adjust the myriad of straps (my how equipment has improved since my old boy scout days). Pricing is the same and they put far more customers service into it.

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Brandon Yates

Lemme tell you; these guys are AWESOME! Ive never experienced such phenomenal customer service. Initially I went in thinking Id browse their climbing shoes. Immediately a store rep helped me try on their selection to find the right fit. Unfortunately none of them worked, but he offered to special order some into the store so I had a larger selection to try. Within a couple days I had 3 more pairs to try & found the perfect ones! Since then, its just been 1 good experience after another. I actually just got off the phone again over a very long, stressful situation involving a new Go Pro I purchased which was only functional for 2 days. Basically Ive been dealing with GoPro on it for ~2 months. Its been so long at this point I was worried they would no longer honor the return (especially with the loss of packaging), but they were extremely flexible & helpful; honoring my full return. I truly cant recommend a company more. They do things right & place customer service as #1!

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Shola W

So Disappointed!!! I ordered merchandise on December 2nd with confidence that it would be delivered by Christmas. On December the 19th after calling numerous times, I was informed that the item would not be delivered as it was not in stock, but they could offer a substitute. I accepted the substitute item, but ended up having to return it on the 26th of December at the Chicago location. I was told the money would be returned within 72 hours. Again I called several times and on December the 30th I was informed there was no record of the item being returned. After being transfered 4 times I was again informed the credit would take another week. I hope to actually receive this credit. But, only time will tell. This is the worst customer service I have ever received and no one at this Moosejaw would at least take responsibility for it!

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Ionut Bogdan

I was definitely disappointed about the service, first of all because i choose them over other websites to order my North Face jacket, which wasnt really cheap, like any other NF products. First they blocked the order because i used an International Card, i have to go through several steps to show them that i own the card. This took over 4-5 days to complete. I payed extra shipping costs just so that i could get the jacket faster. Due to all this delay obviously 1 week later im still not getting the jacket and the shipping has not been done yet, though ive completed all the security steps. Since they assume all their international card holders are "frauds" and make them go through stupid security checks, i will definitely NOT recommend this website to any of my friends (since most of them are foreigners).

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DA

danetus

I ordered a North Face jacket on the Moosejaw’s website. I received a USED jacket. Used! As in rubbed-in dirty sleeves, greasy stains, “worn-by-a-slob-for-at-least-two-months used.” Any half-decent retail business would be deeply ashamed and would offer an overnight replacement, a rock-bottom discount, or anything really, to compensate the customer for the lost time and the unpleasantness of receiving a filthy piece of clothing after doing business with them. Moosejaw’s solution—they “will accept a return.” The manager wouldn’t even take over the call, which tells me that they did not think that something out of the ordinary happened when they sold a second-hand item in place of a $300 jacket. I am returning everything I bought from them tomorrow and taking my business elsewhere.

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Alexander Rebielak

Love this place, so does my pup. Peter the store manager and crew are extra cool. Knowledgeable with climbing and all about the outdoors. Plus just good souls. After being asked to leave REI because I walked into Lincoln Park store with my pup even though we were fitting her for RUFF gear, Ill only come here. I understand an unruly pup is bad news bears for many involved but my pup is super well behaved, service dog caliber, I wouldnt bring in a hairy Denis the Menace. Oh well, no mas REI. Works out better in the end with this crew and store culture. VIVA LA MOOSEJAW! Haha.

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EU

Eugene Feygin

These guys rock! Customer service is amazing! I came here before the holidays to get a pair of gloves as a gift and they were the only ones in a 50 mile radius to carry them! Came in - picked them up and they even wrapped them for me. Even gave me a spare box to wrap another gift I was giving! Very helpful and the pricing is fair for the area and product lines. They need to open a location in the north burbs!

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Robert Kim

Shipping was done on time which is expected from good online shopping stores. What set them apart was that customer service ACTUALLY LISTENED~!! So many online stores just give pre-made generic answers to most inquiries, but Moosejaw took time to understand my situation and adjusted my order / shipping accordingly. A VERY welcome surprise. HIGHLY RECOMMEND MOOSEJAW~!!

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Richard Hansen

OK -I;ve tried Moosejaw and in-store and rate them AAA+++ Ive returned stuff online ... no worries at all. Seamless In-store, the staff are chilled, friendly, knowledgable and personal. Heck we even put up the tent I was buying in -store and discussed the pros and cons of other gear over a cup of Joe. Cant get better service than that.

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