Designs by Diedrich II

Category:	Florist
Address:	1948 Essington Rd # A, Joliet, IL 60435, USA
Phone:	+1 815-436-6666
Site:	designsbydiedrich.com
Rating:	2.8
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–1PM Closed

Location

Photos 12

Reviews 11

Danielle Reynolds

I realize that today is Valentines Day, but I just called this florist to order sympathy flowers for a wake/funeral thats happening tomorrow and Saturday. The woman that answered the phone was SO RUDE. I began to tell her that I was on their website and she cut me off and told me "Our website is shut down, we can only offer roses". I said OK, well Im not looking for Valentines flowers, I need sympathy flowers for tomorrow. She told me to go online and order it and if they can get it, they will, if not theyll call me tomorrow. Did she not just tell me the website is shut down? How can I order online if they arent accepting orders? My reason for calling is to see if theyll have the flowers for the arrangement Id like to purchase, if not, just say so and Ill call another florist. I understand that today is a busy day at a florist, but theres no need to be so ignorant and snap at me for calling a FLORIST for FLOWERS. Ill never order from this florist. Maybe they should think twice about who they have answering the phone, theyll lose a lot of business this way. Way to make a sad situation even worse. I just wanted to post an update, I called another florist in the area, The Petal Shoppe. What a completely different experience. Nikki was so polite and even though they were clearly just as busy on Valentines Day, she took the time to check to make sure theyd have enough flowers to make the arrangement I wanted to order and was REALLY FRIENDLY on top of it. If you want a polite florist that will get the job done, call the Petal Shoppe instead! They arent rude and inconsiderate.

Scott Smith

I ended up getting a refund because the people working there were incredibly rude and incompetent towards me on the phone after trying to sort out a mistake that THEY made. Ordered my Mom a bouquet of flowers for her birthday, they called the house to make sure someone would be home, my mom answered (which totally ruined the surprise), and they said they would deliver them in the afternoon. My mom told them someone would be home during the day and that would be fine. She also then left them a cell phone number because they were supposed to call when they were coming to drop off the flowers. They didnt show up until 5:30 and never called the cell number before they were coming. Of course no one was home by that time and then they tried using the excuse that "The roads were bad" which THEY WERE NOT!! Yes this had been a rough winter, but we did not get any snow all day and all the roads were plowed LOL. This place is a joke and will never order from them again.

T Step

I ordered a reef for a family members funeral & I did not like it. The reef did not have flowers all around the reef. The flowers were only on the left side of the reef & the rest of the reef was evergreen without flowers, which made it look like a X-mas reef in my opinion. I had a feeling that this was not going to go well, because the female employee was so rude to me when I called to double check the information for my order that was given to them from another flower shop. She was acting as if I was irritating her with the basic questions I asked. She talked over me as well until I said something to her about her rudeness. It is sad that I could not receive sympathetic customer service from a flower shop during an unexpected tragedy.

Farah Turk

This is the worst florist ever. They gave me a dollar store vase and the tiniest bunch of flowers that you have ever seen all for $70 . The flowers were so bad I was embarrassed to give it to my friend and had to go out to Jewel to get a better set of flowers for another $70. When I spoke to the lady there she was rude and indifferent. Never shop here. They probably wont be around for long with this type of poor customer service and crappy products.

A Private User

A wonderful floral arrangement was delivered the weekend before Christmas. When some of the flowers died early I called the florist. They graciously delivered a beautiful packet of fresh flowers for the arrangement - within the hour! We hosted 4 parties throughout the Christmas week and had nothing but compliments on our beautiful arrangement. Thank you Diedrichs! We will absolutely use your service again.

ACE Brown

I used FTD online to order 36 long stem Roses for my lady and the arrangement that showed up was short some Roses and looked nothing like the picture from the advertisement, but I called in and the lady sent out some more Roses with no problem and my wife was very happy over all with the experience.... So I give them a A for effort and will shop with them again!

Monkey B.

We have ordered flowers several times. My family and friends have always received beautiful flowers. My husband has sent me flowers from here as well and they were very beautiful. My only suggestion to them is the young lady that answers the phone when you call needs to be a little more polite but other then that no complaints

Cassie Ashby Herschel

They did not deliver the flowers to the nearby hospital, not only not by noon as promised "cross-my-heart" by the assistant I spoke with, but DID NOT DELIVER THEM AT ALL. They did remember to charge my credit card, though. Would NOT recommend this florist.

A Private User

I just spoke with them on the phone and the woman who answered was incredibly rude and not very helpful. Her smarmy attitude made me hang up preemptively. Apparently theyre not concerned with making sales.

David Remer

Great service. Delivered on time. Well worth the price. My wife loved the flowers and gifts at the park district gym. She had no idea what she was called over the PA for and WAMMO! Flowers.

haroldlm64

Got the best barber in town! Gwiz.