FedEx Office Print & Ship Center

Category:	Print Shop
Address:	6631 N Illinois St, Fairview Heights, IL 62208, USA
Phone:	+1 618-398-3630
Site:	local.fedex.com
Rating:	3.3
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM 12–6PM

Location

Photos 16

Reviews 16

Speedway Salvage

Rhonda has the absolute worst customer service skills that I have ever seen. Blames everything on "FedEx policy" never her fault, never the stores fault. Blames the Manager when not around or corporate for her ineptness. Rude staff that tries to hide by not looking up. Next time your there go ahead and ask for Rhonda. Then mark 2 hours off your day because you will be fighting "policy" forever. Get your bail money together if you have a temper. Every time I am there I have a problem with a package coming or going, and every time I am there someone else in line does as well. The only reason they are in business is that the only other FedEx drop-off that is near there has terrible hours and the 2 guys there are a ... uh.... a bit strange. Fedex needs to secret shop the nightmare and sell the property. Avoid like rush hour traffic!

Ken Fiel

When your shipment absolutely must be there on time you would be an absolute fool to trust Fed Ex. They cannot keep their planes in the air and while customer service personnel is excellent the management is typical of overpaid to underproduce, with a sense of entitlement. I am a disabled Vet with a medical emergency and was left in unimaginable pain for 24 hours when they failed to transfer cargo from a plane incapable of flight to one that could. Instead they chose to leave the cargo on the plane or wait til the following day to find a plane to transfer the cargo. Shameful.

Mike Carter

This FedEx location is pretty ok with everything, except the speediness of their service. Every time I have shipped a package from here, it has taken so long (15-20min) just to send a small 2-5 pound package. I always bring my shipping label filled out with all the information on it, but it still takes them forever. This 15-20 minutes is without a previous line at the counter. I usually get there when there is not a line, but there is usually a line by the time the person is finished with me. Please try to be faster guys!

Mitchell Walls

They were supposed to open at 8 am on Saturday didnt show up until 8:30 then proceeded to lie to their customers that they didnt open up until 9. The sign on the front says 8:00 am. The guy there said they open at 9 an the sign is "old." this happened 03/11/17 the guy there should be fired. He showed up late then lied to his customers.

Larry I

Great service and great people there. They handle a lot of people and shipping and printing, etc. There are not a lot of self service copiers in the area, so you could actually be waiting in line for a copier. Also, they stopped providing (smaller) tape for customers, so you will need to bring it with you if you need it.

A Private User

I came in with 5 separate print orders (including 2 posters) none of these print jobs were of standard size. The lady who helped me was very fast, friendly, and professional. I was on my way in 45 minutes, with no errors.

Anne Keck

Only one person working the front desk despite a very long line of customers He asked his coworker to help and the coworker would not help the customers in the store. Very very poor customer service!!

Kelly Johnson

Worker accused me of lying about waiting on their God awful internet. Then with an attitude was like well I guess we could try and print it off. Waste of time and money nothing got done. Dont go.

Chris Beizer

Had an easy printing job. Made order online, called and asked if I could pick up immediately instead of 2 hours later. It was done by the time I got there 5 minutes later. Nice dude, too.

Dwight Goliday Jr

Fed ex in Fairview heights has great service. They get me in and out with no problems. The prices arent as bad either. Great customer service. I definitely recommend this location.

SARGE USAF

VERY COURTEOUS STAFF A LITTLE SLOW WHEN UNDERSTAFFED IN THE EVENINGS BUT REALLY GREAT PEOPLE MARK, RHONDA, STEVE, AND BARB.

Linda Wagener

I talked to Rhonda and she was very helpful, professional and courteous. Thank you, Rhonda

Sniper McOneshot

20 mins to send a fax, really? Busy or not, you load paper and dial a number.

Alonzo Nelson

They take very good care of me and my shipping and printing needs

azalea townsend

Came in three times when told and still not started.

Hannah Stanley

Super unhelpful. Definitely not going back