Family Eye Care of Elmwood Park

Category:	Eye Care Center
Address:	7310 W North Ave #2h, Elmwood Park, IL 60707, USA
Phone:	+1 708-456-3232
Site:	familyeyecareonline.com
Rating:	4.6
Working:	10AM–6PM 10AM–5PM 10AM–6PM 10AM–6PM Closed 9AM–1PM Closed

Location

Photos 10

Reviews 9

MsToi Box

Horrible service!! They ordered the wrong contacts and told me it was my fault! How??? Im not the Doctor!! WHAT A HORRIBLE ANSWER FROM THEM!!! I was told that it was what the Doctor that wrote the order by the receptionist. When I told them I couldnt see with the prescription he gave, they refused to give me a refund. The receptionist is nice at first when you come in and they are getting your money but never take "RESPONSIBILITY" for any errors or mistakes that she makes. SHE ORDERED THE WRONG COLOR THEN BLAMMED THE DOCTOR. IT TOOK OVER 3 WEEKS TO GET MY CONTACTS AND THEN WHEN I WENT IN TO PICK THEM UP THE ORDER WAS WRONG..AGAIN. I THEN HAD TO RETURN 3 TIMES AFTER THAT AND GOT NO APOLOGY- NOTHING, NO DISCOUNT AT ALL FOR THEIR MISTAKES. I had to call my insurer and complain and then bring the correct prescription back to them, then and only then did they order my contacts with the correct prescription,( which was the old one) but they made me pay more.... If you care about your eyes go somewhere else!!

Brenda

This place is great. I love that they rely on a great reputation and provide great customer service to their patients rather than a corporate "big box" name. The staff is vey personable and professional. I want to personally give a heartfelt thank you to Christina who went above and beyond anything required of her to fill my granddaughters prescription today. Somehow my granddaughter managed to break both pairs of her glasses, she lives out of state, has a weekend outing out of state this weeend and must have her glasses on at all times. I was initially told that the glasses would probably be ready late Thursday or early Friday morning at best. I received a call at about 5 oclock this evening to let me now that one pair of the glasses were ready! This is customer service at its best! Thank you again Christina! Youre the BEST!!!

Jeff S

Family Eye Care has great service. Not only is Dr. Frame fun and easy going, they take my eye insurance(BCBS) and remind me to use up my yearly deductible, they went ahead and worked with my insurance to figure out my rates with out me asking. My family and I continue to go back to him year after year because of the great service and very good prices.

Nicole Imparl

Dr. Frame is phenomenal, he spends time with you explaining all the tests and answering any questions. His staff took a lot of time with me to pick out glasses that fit my face shape and that would be comfortable. I have been to a lot of different Optometrists and now I will not go anywhere else.

Nancy Thomas

I appreciated Dr. Frames friendly professionalism. As a senior citizen, I found it comforting to know that Dr. Frame used the latest in retinal photography to check the health of my eyes. This is very important to me as I like to read a lot.

A Private User

Great Place! Everyone was really nice and helpful. I had LASIK a few years ago and hadnt had my eyes checked in a while and the doctor was excellent! I found a great pair of sunglasses. I will definitely be back!

Ivy Alvear

Really good people..somwtimes..pain..would make u see things in a different manner...

A Private User

Great service and really nice staff. Liked the selection of glasses too.

Gil

Super friendly and knowledgeable. Definitly recommend!