Melrose Eye Care

Category:	Optometrist
Address:	2500 N Harlem Ave, Elmwood Park, IL 60707, USA
Phone:	+1 708-456-4362
Site:	melroseeyecare.com
Rating:	3.2
Working:	9:30AM–7PM 9:30AM–7PM 10AM–4PM 9:30AM–7PM 10AM–4PM 9AM–5PM Closed

Location

Photos 7

Reviews 12

Steven Coy

My main frustration here is the front office staff which leaves a lot to be desired. The younger office staff seem to enjoy most doing nothing but sitting there but they are happy to talk about clients behind their backs. Customer service and confidentiality is low priority. It took over a month to receive 2 boxes of contacts that were ordered and paid for on my first visit. I truly believe that if I hadnt called twice looking for them that I still wouldnt have them. The wait time to see the doctor is too long as well. My last visit it was nearly an hour and a half wait for the doctor. If my eyes werent dilated within the first 10 minutes of arrival I would have walked out. The doctor is nice and seems very competent but available hours to see her are mostly weekday daytimes which is not convenient for my work schedule. Since I had to take off work early to rush to get there and then you had to wait for a long time to see the doctor, it seems they dont care about my schedule. It is poor planning on their side. The office is also cluttered with boxes of glasses and contacts that are not opened or put away and employee files. Patient records and files are left where others can look at them too. Overall happy with the doctor but unhappy with office staff and office organization. I will not be going back.

Espinosa Cesar

Reasons not to go to Melrose Eye Clinic 1. They may or may not be there. Currently they are operating on "winter hours." Which is code for "we will come in when we want and your needs can wait" 2. I experienced first-hand the abuse of the Drs professional credibility when I was wrongfully prescribed and made to believe that I needed glasses. My initial visit was for a corneal abrasion (which was confirmed) but then was given vision tests which resulted somehow with a prescription for eyeglasses despite my temporary injury to my blurry watery eye. 3. Maybe I have a bad sense of humor, but I didnt appreciate being "jokingly" asked by the doctor, "what, are you allergic to glasses or something?" When I mentioned that I had never had a need for glasses in my life. If you have the resources and transportation to go somewhere else, just do. The lack of professionalism displayed by the untrustworthy staff is enough to cause unnecessary stress to your schedule.

Amarilys Villegas

Wish I could review this place but every time I come here it is closed. I came to this place 5 times . And I came during working hours . Today was my last time . I stopped in at a little before 3 and there was a sign on the window that said will be back in 15 minutes. So I came back in the time frame and the note was gone . And the door was locked so I rang the buzzed behind me on the side window and knocked , no answer. Now I know the website says it closes at 4pm . I dont need a eye exam because I have a prescription and my insurance gave me this place to get my glasses . But this place has failed me , I am going to go to a better place and pay a little more . . .......

Daniel Bueno

If a negative star review was possible, thats what I would give this place. Its so unfortunate that the optometrist herself is such a pleasant person because her staff is so rude and unprofessional. It took more than four months for me to get my glasses despite me having to call multiple times. Definitely not worth the time or money!!

Maribel Hernandez

Its a nice clean place, everyone that works there are professional and nice, my app was for a certain time and I was not called untill a hour later. Overall I will tell my friends to go to melrose eye crnter. Nice people. Also my eye doctor was very nice and knowledgeable.

Jesus Martinez

Love how they took my 3yrs old son with no problem. The staff is alway friendly and always remembers my son. The doctor is a like rough around the edges but ah they really tried to work with me and my son. Got amazing glasses at a great price prefect for my sons life style

Christopher Leyh

Very professional office. I worked with Anna and she is an absolute Eyewear rockstar. I will recommend Melrose Eye Care to anyone in the area looking for a trendy office where everyone is knowledgeable and helpful. You will not have a bad experience here.

Patrycja Szymaniak

Melrose Eye Care is the best. Staff is very nice and friendly, the doctor is very knowledgeable, very detailed and professional. Keep up the good work. I will recommend them to my family and friends.

Stu W

Top notch service. On site opticians. Takes Medicaid. Usually street parking right in front. Dr. DeKoster is awesome! If you dont like to wait, schedule a morning appointment.

Arielle Taylor

They were nice and it was clean but I waited over an hour past my appointment to see the doctor... This is not acceptable to me when Ive been scheduled for an appointment.

A Private User

Best eye exam ever! Dr. De Koster is so kind and really takes her time to explain everything. I would recommend her to all of my friends.

Yesenia Salgado

Waiting time is horrible!!!! Make sure you clear half of your day before your appointment