AutoZone

Category:	Auto Parts Store
Address:	1065 E Oakton St, Des Plaines, IL 60018, USA
Phone:	+1 847-759-8943
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7AM–10PM 9AM–8PM

Location

Photos 36

Reviews 25

Derrick Philips

I was treated rudely by the manager last night when I asked if I could get help installing a new headlight bulb. He tells me "not unless you buy the grease, too, and not if its too difficult to do." I agreed, and he told me to go outside and pop the hood. I did, and waited nearly 10 minutes, during which there were more employees on the clock than people in the store. I believe the managers name was Shaun. Store employee Gustavo comes out to help me, and he was courteous, patient and extremely helpful. If this review was for Gustavo, he gets 5 stars. He had a little bit of a tough time, but he persevered and was able to replace both for me. Since it was taking a little longer than expected, another employee came out when he was almost done and said "Shaun says if you cant do it, you cant do it and come back in". Gustavo knew that customer service was more important, and made sure both bulbs were secure and working before he left me. AutoZone corporate: Gustavo needs to be commended for his customer service, but your manager makes me never want to return to that store.

Alec Mesa

I ordered two tie rods online through their website on the previous day and wanted to pick them up the next day. I came in the next day and they didnt seem to know anything about the order. I showed them proof that I ordered it and they got me the tie rods, luckily they had them in stock otherwise they would have had to special-order them. Wont be coming here again!

Max Wagnitz

Rude and uneducated sales associate who are more concerned with upselling you than basic part knowledge. Managers will do anything they can to weasel their way out of a warranty or a return including telling you that theyre safe is out of cash and you have to go to another store.

Am Moo

Went to return a part i did not use. The manager didnt want to take a hit for the return and fabricated a story that i installed it. Requested the districts manager number. Went to another location and returned without being called a liar.

Alex Infamous

Dont shop there!!! They rip you off with prices. Just go to Oreilly or Advanced auto parts near by. Theyre service is horrible and the store manager is the worst when it comes to helping customers

Jasons Trucking

Good friendly staff and usually have a wife variety of parts for most makes and models of cars. They are willing to help install small parts and check and scan you vehicle.

Dimi Dimitrov

Very bad costumer service the guy start yelling on me was around 11.30am on Tuesday January 9th he was acting like he wants to fight with me never go in that store

Anthony Zhilev

Rude, unadequate, and unproffecional behavior! There is only one guy in the whole store that knows anything about cars! Avoid the latino guy with the glasses!

Michael Baumhart

I have always had great service from the Des Plaines Autozone. From parts to tool rentals to some of the free services they offer.

LiL Jon lambert

Store manger is a arrogant, should think twice before assuming The customer doesnt know anything. Pushy on parts too.

J.R. Meyer

Went in there to buy a cabin air filter and they gave me the right one which is a first for AutoZone

MATTI MATTI

They wouldnt return or give me store credit for a 7$ dollars part that did not fit my car!!!!...

AmeriLux LimoINC

Helpful stuff, life time warranty on brake pads and other items. Very crowded sometimes.

Checo Hernández

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