Pep Boys Auto Parts & Service
| Category: | Auto Parts Store |
| Address: | 13401 S Cicero Ave, Crestwood, IL 60445, USA |
| Phone: | +1 708-489-2693 |
| Site: | storelocator.pepboys.com |
| Rating: | 3.3 |
| Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM |
Location
Photos 64
Reviews 52
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Noah Abdallah
Worst customer service ever...... I made an appointment for an oil change online for 2pm, i arrive at 1:55. after i registered in, i had a seat. The service shop was empty maybe 2 cars in the shop. There is a sign that says 30 minutes for oil change. At 2:30 i notice they didnt even move my car. i went up to the counter and asked if my car was ready, The bald dude with a beard wearing a non pepboys shirt said they didnt even get to it. meanwhile 2 customers came after me, one left, the other had her car on the lift already. I told him give me my keys he threw them on the counter No apology whatsoever I asked him why is my car not being worked on he stuttered for about 2 seconds and had NO EXCUSE....... WORST EXPERIENCE I EVER HAD The person that wrote me up was bad very bad
TI
Tiffany Starks
Ive purchased tires from Pep Boys last month, I got all four of them done. Today I have a low tire. I goes to this pep boys to only b told I need an appointment. What?? Who actually knows when they will encounter a problem as this. I had all my paper work for the tire warranty and all of the other stuff that comes along with purchasing new tires. He proceeds to day, after I reached for my papers back, and asked him if I really needed at appointment for a low tire; " well theyre busy and it will atleast be a 2hr wait.
TE
Teralashay Wilmington
I woke up not in the best spirits & on top of that I had to go get my oil changed which I knew would take over a hour, but when I walked into Pep Boys I was greeted by Jesse. His customer service is awesome. He had the biggest smile when he asked me my how my day was going and how could he help me. Jesse is very professional & moved at a rapid pace.Thank God for good workers like him. Hes amazing!!!! Thanks Jesse.....
SA
Samantha Erdmann
Called an told them I had a flat, said they could take me. When I got there they gave the okay to do a four tire change on another car leaving us stranded for over two hours. We went from a half hour wait to a two and a half hour wait. We were from out of town and needed to be on the road. We went to National Tire and Batter across the street. Immediate help. Never recommend this store. Aweful.
MA
Mark Burklow
I walked into the Crestwood Pepboys and instantly was greeted by Jesse Ramos in all my years walking into a service department Ive ever been greeted with such respect and a great attitude Jesse is definitely the reason I will return to Pepboys in the future absolutely the best service Ive ever received.
MI
Michaela Rayburn
Great customer service from Jesse and Ruben. I came in for an oil change and they answered my questions with no problem and did an excellent job on the service. If a place does not show good customer service, they are not worth going to. These guys were great!!!
AN
Anntoinette Brown
I came in for an oil change and asked for the complimentary brake inspection. Although I should be careful what I ask for, the team came through and helped me out tremendously! Thanks Jessie for caring and making me feel comfortable. Great Job Guys!
JA
jay ond
1 1/2 hrs for a scheduled 30 min oil change... brought up the issue and was told that i needed to call the store for details on the 30 min change - whatever that means. Took about 25 minutes to ring me up at the wrong amount as well
JA
Jamica Wesby
Poor customer service one person was polite but when asking his coworker a question the coworker was very rude to him and us will not be coming back to this location ever hope theyre able to fix the attitude problem
KA
katrina hurley
Went to the store for brake pads and rotors. Very helpful staff. The gentleman that helped me was knowledgeable about the products, bundled parts to save me some moola and offered to help carry parts to my car.
KR
Kris s
The wait time was ridiculous, I was told the job I needed done would only take an hour.. 2 hours later I was still waiting and my car had not even been touched yet. Never again will I come here for service.
RU
Ruben Cruz
That dude Nate be on some other level knowledge. The boii Keith got the hookup on tires he the man to talk to. Lets not forget santos with his custom work aka santos customs. hell of a place.
NO
Noe Jr
Jesse is an awesome manager and helped a lot with my issue. With great pricing and ability to fully understand the customer. Pep boys is definitely a place I will come back to in the future
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Vee Washington
This man was amazing! He helped me with my BMW all 4 tires and I gave him some red bull after cuz it was so amazing. DARK skin tone brotha with a big smile he need to be promoted.
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Roy morgan
Great experience Jesse Ramos really took care of today and every other day I come. If his district or regional manager is reading this be definitely is management material.
JO
Joannetta Moore
I want to say this Crestwood location provided excellent service. I had a flat and the store was about to close and Jesse & the crew made sure I left with a smile!
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Nicolas Franco
Went into pepboys yesterday and this gentleman named Jessie Ramos helped me out with my flat tire. Great guy! Hard worker! Pepboys needs more employees like him.
LU
Luis Bravo
Worst Experience Ever Do not go to this location. Went in to get a sensor fixed drove off the lot and my Camaro overheated and is not driveable.
CH
Cheryl butler
Not a good time to visit this location. Doing inventory and everythings all askew. Staff is still helpful and pleasant though.
MA
MARYANNE VILLARREAL
Jesse is a a great manager.very honest to us. we really trust him & will definitely come back here for his service
CH
Chris Granath
Jesse at pepboys was great, very helpful, friendly and funny, couldnt be happier with the service.
LU
Luis Martinez
Went there with a flat tire, bad service, its been one week, going flat again.
SU
Suzanne Kimble
Came in 45 minutes before store closed, still taken care of. Great service.
ME
Melissa Moran
Jesse ramos was amazing. Great service! Will recommend friends and family!
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Rukayat Kaffo
Jesse is the best, he will make sure that you get great service!!!!
DV
DVU RBJ Talent
Jessie Ramos is the best!!! He puts Superior in Customer Service
RI
Rick E Fox Jr
Did a quick, reasonably priced repair. But they are a big box.
DO
Donna Raider
Under construction right now, but still able to find things
FL
flatgirl77
Friendly, affordable, fast and service with a smile
MA
Mark Henderson
Helpful and knowledgeable staff. Great car place.
ER
Ernest Guerrero
I olways get the right help and right parts
BR
Brian outdoor gear reviews,knife reveiws
Good customer service verry helpful
JE
Jerald Wilbanks
Thanks Jessie for the great service
JO
JOE KNOUSE
Very Pleasant people to deal with
BI
bill Abraham
Service and quality of products
LI
Liam Wall
jesse is the man, great service
KA
Karina Powell
Nice staff and helpful service.
J
J Bart
Hector in the garage is superb
SE
Sean Conroy
Average service average price
KU
kurt eri
Get all your car parts here.
TO
tony decker
Good service but pricey
US
US Messenger
Always,s HELPFUL STAFF.
HE
Hector Alcazar
Great customer service
LA
Lawrence Daniels
They seem lost at times
TO
Tony Walker
Thanks top dog jesse
MI
Michael Jennings
Service is good
DO
Donald Jett
Like Pep Boys
AN
Anthony Pineda
Great service
BI
Bill Dolehide
G8 Job jesse
ED
edwin malave
Car parts
TO
Totito Reynoso
Ok
JA
Jamal Harmon
Ok
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