Category: | Auto Repair Shop |
Address: | 707 N Ashland Ave, Chicago, IL 60622, USA |
Phone: | +1 312-243-2100 |
Rating: | 3.2 |
Working: | 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 9AM–5PM |
ME
Melissa K.
Tiger Auto gets another 5 stars from me! Although I dont live near them anymore, I go out of my way to take my car there. Recently, I needed a new battery and alternator - I called them to let them know I was coming in and they were kind enough to send a tow truck to tow my car out of the parking garage it was in at a price that was less than what I had been quoted by another company. Hector and his son, Cary (Im assuming how he spells it) are wonderful. They always remember me when I come in or call and they always call me before doing anything to my car to double check that Im cool with it. Something Ive always been impressed with is that they go out of their way to find a used or less expensive part if it can be substituted without compromising quality. It might not be PC to say, but as a woman who doesnt know a lot about cars, it can be intimidating to take your car to a mechanic and feel confident that youre not being overcharged. I have never felt that way at Tiger - I know when I take my car there that Im dealing with honest, straightforward people who deliver great service at a good price. A couple of months ago my boyfriends car was making a strange sound when you hit the brakes - I took it right over to Tiger - they had a look at it and told me they couldnt find anything wrong with it, but to come back if it happens again. Of course it didnt make the noise anymore - typical - but instead of trying to charge me for something they were honest - this is why I trust and love these guys so much. A few of the other reviews mentioned the "gruff-ness" behind the counter and the "grumpiness" and "yelling" at employees - Ive been a customer here since 2004, so going on a decade almost - its part of the charm - they all "yell" at each other - its a family owned neighborhood auto parts and bodyshop thats been in business for over 30 years, not the Ritz Carleton (also, sometimes its loud because cars are being worked on!). Hectors not grumpy per se, hes busy and running a business! Ive personally witnessed on occasion other customers who were rude or haggling him to the point where even I wanted to say "enough already dude, this is a business they need to make money too youre already getting a good deal." His "grumpiness" is nothing personal, just a man whos seen it all and doesnt have the time for b.s. Once he knows you a bit, he is exceedingly friendly, jokes around and will give you great restaurant recommendations in the neighborhood! Being in that business in that neighborhood for so long, I am willing to bet he could tell some stories. As for the reviewer who calls himself "Caustic Critic" and felt the need to name call and hurl childish insults - your comments are ignorant, immature and uncalled for. What you write in your reviews tells the reader that you lack character and integrity - there is a way to write a tactful review if you have had a negative experience and not insult yourself by stooping down to such a low level. Thats what douchebags do.
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A Private User
I parked in front of this store, on Ashland, and the owner yelled at me I couldnt park there. I checked the signs and confronted him he was extremely confrontational, rude, misogynistic, verbally abusive and absolutely mocking me. I called the police I was correct. Not my problem the no parking sign got turned around during resurfacing of Ashland, His coming out and mocking me while I was taking pictures of the situation, particularly his sexist demeaning remarks was quite offensive. Police confirmed I was right, I could legally park there. Also he claimed to have called the police to get me ticketed, but when I talked to the police they had no record of him calling. This man is a liar and I strongly suggest no one, particularly women, never give a dime of their money to this man. Also, the staff behind the counter were laughing at me and mocking me. If this is how he treats normal citizens, what does he actually think about his customers. Youve been warned.
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Nancy Lane
This place and the manger is so disrespectful to customers. You come to return something they tell you read the sign on my computer we dont take that back. Read the receipt it states the same thing. You read the sign on the computer its different than whats on the receipt which by the way you only get after you have already made a purchase with these guys. You are correct so reluctantly they take the return and now you are going to pay a restocking fee to put a can and box back on the self. (This is how they make their money) No regard for anyone but likes to say we been here over 45 years. You want o support small business but with this kind of attitude toward the people that have allowed you to be in business hopefully it last another 45. You will not receive my business anymore but hey it starts with one customer and it could trickle down, You can conduct your business a lot better if you dont want to be there stay home.
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A Private User
This place is a scam! The short guy named Hector behind the counter is a joke. I dont know how he is still in business. I dropped my car off to get looked at and they told me nothing about the cost or any estimates. They made me believe I wouldnt have to pay anything for them to check the car. When he told me the estimate of parts and labor I told him I didnt want to work done, and that I would be by to pick up the car. When I get there he gives me a bill for $57! They didnt do anything and he wouldnt give me the car back until I paid. I told him he would be losing a customer and he said he didnt care. They provide horrible customer service at Tiger Auto. Do not go there; pay the extra money and get your work done by a reputable mechanic.
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Lana M
Was told it would be $69 to figure out what was wrong with my car even if i didnt get any work done from them. Agreed to have them look at it. After waiting over an hour and a few people had finished up that had arrived after me was told that i was going to be charged $115 for diagnostics and labor for a 15 min job even though their posted hourly labor rate was $75. Either tell me youre charging for labor or dont tell me there a diagnostic charge. Wouldve been cheaper if i paid the diagnostic charge and immediately after told them to do the work than just letting them do their job. I came here to get my car fixed not play games.
MI
Michael Wolf
Very nice, very helpful, went above and beyond. Called several auto repair places to get prices and they were the cheapest by $100. They also helped me try to diagnose the issue over the phone, and gave me several very useful tips. Ultimately, i had to have their tow truck come pick up my car and take it to their shop. They called about an hour later and told me what the problem was. Fixed the issue promptly and i was able to pick up my car a few hours later. I had also taken some plastic splash guards off my car while trying to troubleshoot the issue, and they put them all back on free of charge.