Kay Jewelers

Category:	Jewelry Store
Address:	1001 W North Ave G/H, Chicago, IL 60642, USA
Phone:	+1 312-951-1785
Site:	stores.kay.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 5

Reviews 12

Ian De La Rosa

Considering buying at this location? FIgured its close to everything else , so its easy right? The staff at this location seems to care less about what they can do for you, and more about how many credit cards they can get in a month. A few months ago I walked in , with my actual kay credit card and the associate insisted that it was cancelled. I couldve walked away, but the item I had been looking at was in this location,and only this one. Wanting an item, she told me it would be "no sweat" to get things moving. She took down all of my info, and then opened a new card for me. Two weeks later i discovered not only had my first account never been closed, but that she had opened another credit account in a misspelling of my name. Ive been trying to get this resolved for many months, and every customer service rep tells me that they just can apologize and do nothing. I have an unnecessary line of credit that was in the wrong name. Dont waste your time here.

tony delao

This place is a Joke. Every Crooks works at Kays should be the Tag line for this place. My wife took a necklace in to get fixed. After they broke it and promised to fix it, a month later still not fixed. Really? Your a corporate store, your going to tell me that every other Kays in the Country doesnt have the parts your looking for. Its not like were asking for Blood Diamonds. Every time my wife would go in to check on her necklace they kept saying their fixing it. I call and they have no records of this necklace and it being fixed. I recommend not shopping here for anything. The workers are rude and have no idea what is going on in their own work place. I have heard other horror stories about other people taking their jewerly to Kays and they have experienced the same thing. ** This Place Is A Dump! **

Adam Garrett

I bought my diamond from a third party, and worked with Lynn at Kays to find the right setting. She and others were very helpful throughout the whole process and genuinely good people that cared about the quality of the end product. Lynn was patient with me and all my questions about the setting procedure, warranties, craftsmanship, and offered great advice for the ring. She wasnt trying to make a quick sale and I would recommend contacting her for future purchases.

Iryna Vav

I wanted to get a really nice ring for my engagement and I found the perfect ring and could not have been happier. We both loved it and I said YES right there. I never goes a day without it and everyone says it looks great. After many great buys I am never disappointed. Thanks for making my dream come true.I want to say special Thank you! for Shelonda, she was very helpful, great customer service!!!

Olga Chavez

Misleading and Pushy. The reward program is really a credit card. I specifically asked the sales rep if it would show up on my credit report if I signed up for "coupons" as she put it. She said "No." Guess who got an alert from true credit about a lower score due to this inquiry? I am livid. I say pass. The necklace I bought was garbage anyway.

Scott Seaholm

Bought my wifes engagement ring here. She was looking for something a little different (NOT a diamond, but a sapphire) and the girl at the counter helped me through the whole thing. It was TERRIFYING but she was overwhelmingly calm and helpful. Theyll do complimentary cleanings for my wife too whenever needed!! Highly recommend.

Juan Antonio Fuentes

Went to look at possibilities for engagement rings and felt very pressured to buy something out of my price range. Luckily I left, and I havent returned since. The selection was just OK, and the prices are about 30% of what they should.

Terry Russel

We had 2 customs done for a wedding and Lynn helped us. The custom wasnt an exact match and Lynn fixed the problem immediately. Overall a great experience and will be back again!

Erin Mehringer

Arrived and was not acknowledged for over 10 minutes. Then I was told I had to wait 15 to 20 minutes when all I wanted was to drop off my ring for cleaning and inspection.

Vincent Cavello

There is excellent staff and a very welcoming environment. They are extremely helpful, and the store appeal is great. Pricing is also varied

Eddie Delgado

The workers here are really nice and helpful

Nick Trevino

kiss starts with k