Sailfin Pet Shop

Category:	Pet Store
Address:	720 S Neil St # 2, Champaign, IL 61820, USA
Phone:	+1 217-352-1121
Site:	sailfin.com
Rating:	4.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–5PM

Location

Photos 100

Reviews 10

Saniya Rattan

I dont know where to being with this place. There is so much to say about this little shop. Overall, Sailfin Pet Shop is the best place to go to if you have a pet or are interested in a healthy pet. Sailfin contains feeder animals from fish, to bugs, to mice and rats! You can find everything IN the store, and if you cant find it in the store, the staff members will help order it for you! That includes products and animals! The staff is excellent. They approach you and ask you if you need help with anything. Sure, it may get annoying to have four different people ask you that question, but you can tell that this shop aims to please. There are so many products in this shop and surprisingly it is CHEAPER than the large chain stores. Dont let other people fool you; take a look yourself if you are skeptical! I love watching the small mammals approach me in their cages. The fish and small animals are so active. The birds will chirp and sing throughout the store! What people dont know about Sailfin is that there is a care staff in the back. Everyday the animals cages are cleaned with fresh bedding, new food and water, and the animals are looked over. They get played with daily. This definitely separates it from other pet stores. I absolutely love Sailfin. This shop is everything a customer can ask for. It is cheap, the staff are friendly and knowledgeable, but most importantly the animals are healthy!

Jeff Brown

Simply the best! Sailfin is your one stop for both aquarium and exotic-animal shopping in central Illinois. They have been a wonderful resource for me over the years, whether for my own animals or those I work with in my research. I have purchased many healthy, happy animals from Sailfin over the years, including tree frogs, crested geckos, tarantulas, fish, and very shortly, a snake. The staff takes their cues from the owner, John Cwaygel, who is not only invested in the well-being of his animals but also the satisfaction of his customers. John is extremely knowledgeable and patient; whether youre a dedicated hobbyist or a one-time customer, youre treated as part of the Sailfin family. Im particularly indebted to the Sailfin staff for giving the very best of care to my late Whites tree frog, Spanky (see my profile picture), during his elder years whenever I was out of town. Truly the model of a community, customer-oriented business!

A Private User

Most people know Sailfin in this area for their fish selection, but personally I love them for their birds! They came highly recommended from a family member who has a green amazon. I loved the idea of owning a bird but I lacked a lot of confidence in their handling. Rachel from Sailfin helped me get to know my bird in the week before I took her home. They require new bird owners to take an hour (ish) long care course, which was extremely useful to me as a new bird owner. I know that some people have complained that they "make it a hassle" to buy pets from them, but I think that their insistence on the care class/water sample/compatibility with current pets/etc, is a testament to how much they care about the welfare of their animals and of the relationship between people and their pets. I have actually been considering adding another cockatiel to our family, and if I do I will be going back to Sailfin.

David Miller

Made my second visit yesterday after my first visit a year before. I remember being treated badly but the moment we were approached by the short older guy with glasses, it all came back to me. He was nice at first but the moment we suggested we didnt need his advice, he turned nasty. We explained to him we are very knowledgeable about the pets we have and what we are looking for and he seemed to be insulted by that. Im a 40 year old man and this guy began talking and treating me like a trouble making 10 year old. The rest of the staff seemed very nice so maybe he should allow his staff to keep customers happy because he seems to be running people off.

King KRiggz

Nice little pet store, they seem to take decent care of their animals theres only a few educated staff members ifbyou have questions talk to the owner (short white man with glasses and white/grey hair) I noticed that they dont have their animals caged very well, such as baby iguanas who need to be high up their enclosure is on the ground and their lights need to be overhead for them to absorb heat and they hsve lights pointed at the side of the cage which really disgusts me, if youre going to own and sell live animals at least make them comfortable in their temporary to long term environment!! Other then that they have nice products for sale.

Cain

Great staff, Great Product, Great location. There really isnt much to say negative about this place! all around a great place, The product, and knowledge base is there. ONLY cons I could possibly come up with would be, they are extremely busy sometimes, and its hard to keep up with customer flow. HAVE PATIENCE, they will get to every customer, and treat every customer with the same quality and standards as the last! The layout is a little awkward at the location, however its an awesome location with great parking! 5 STARS - all around, cant wait to adopt a bird this week from sailfin!! IM EXCITED!

A Private User

Our family has been shopping here for around 7 years, and our son has grown up learning an incredible amount about fish from asking questions of the sales people, who are almost always friendly to him. We have a freshwater planted aquarium and have been pleased with the selection of equipment, fish, and plants available. We recently purchased another tank set up and that was, as usual, a great experience. I do not agree with reviews that point to rudeness by the owner or workers, but nobody will b.s. you at this store, just straight talk.

Chris Poore

Easily the coolest pet store I have ever seen, offering not just a massive number of marine life of every imaginable variety but also a wide array of mammals, birds, and reptiles and all of the cages, equipment, and food needed to provide them a proper home. More important than the selection is Sailfins attentive and knowledgeable staff who are always willing to take the time to help give your pet a happy home. Even if you arent in the pet market, Sailfin is still a must see.

Tom Peace

Ive had aquariums ever since I was in the 5th grade... and Im 63 years old and I also have birds and dogs. This is one of the best pet stores Ive ever visited. Excellent selection of fish and other fine pets; they are in great health and are well taken care of. Very impressive! This place is a refreshing difference from the PetSmart and PetCo stores; its the old-fashioned LFS type of place. This store reflects many years of experience and real care. Superb!

Debbie C

Staff is always very helpful. They dont rush when answering questions, instead take the time to explain their answers until you "get it". Fish are healthy when you purchase them. They are always busy, especially weekends. You may have to wait a little bit on the weekends for assistance, but that just tells you, that many seek their services because they are so good at what they do. I highly recommend their store for you pet needs.