Butera Market

Reviews 4

MI

Mike Williams

Two good things which earn them a star each. 1.) Most of the staff who were left over from Joe Caputo and Sons try to be helpful. 2.) The store offers competition to Jewel across the street and keeps them competitive. That said... The transition from Joe Caputo and Sons to Butera Market (summer-fall of 2016) is about complete and that is unfortunate. The meat department in particular has suffered. The display cooler is frequently dirty and sometimes smells. On a recent visit, raw chicken had fallen out of the package was laying in the cooler for the entire time I was in the store. (See Photo) Right before I checked out I went back and looked and it was still there. The store was not particularly busy and there were staff available who had seen the spill. Weve lost the Caputo brand of sausage. Formerly, Joe Caputo and Sons could promise that their mild italian sausage was gluten free. Now Butera cant even tell me where it is made. One Meat Department employee claimed it was made in house, another said it was outsourced. Both told me that it was probably gluten free, but would not offer any proof or verification. My wife has celiac disease, so taking a chance is not an option. Instead of all choice meats, now there are cuts of utility grade beef offered at a discount price. T-bone for 2.99 a pound. They call it USDA inspected. Well of course because any beef sold in a store is inspected meat. They are hiding the actual grade of the meat by saying so. No marbling, very little if any intramuscular fat. This is utility grade or cutter and canner grade. Some steaks offered one day were almost certainly cutter and canner. You dont see T-bones with no intramuscular marbling graded select or choice. We usually buy low fat ground meat, but now you cant even be sure. Products carry conflicting labels (see Photo.) While so many things have changed, a few remain. The bakery is still a good bakery. The deli help is still slow, but they get the job done. There are still good choices in the produce department. Joe Caputo brand spices are gone. Hopefully the new brand can be verified as Gluten Free. Too many low-quality store-brand offerings have replaced what we used to buy. I realize we are probably still fortunate to have a store there that competes with Jewel. It was hoped they wouldnt change too many things.

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MI

Michael Cleary

Not sure what is going on but they are really losing it on quality and customer service. I have been a very loyal customer of this store since it opened. I like it for the produce, deli and some of the breads in both the bakery and on shelves. I have also told a lot of people how great this store is, so I thought I would share some more recent experiences: 1) Last week bought a loaf of pumpernickel bread, took it home and made a sandwich. Bread was stale, upon closer inspection, found it was already moldy. 2) The beer cooler has been broken for at least two weeks maybe longer 3) Bathroom stall is broken. Employee sitting on toilet on his phone. He can hear my kid has to go but he sits in there the texting or whatever and never comes out. We leave the bathroom. 4) Ordered today from the deli kiosk - Order #28. After shopping went to the deli, they were bringing out orders in the lower and then mid 30s, my order of 2 items wasnt done. Asked someone about it and they went up to some glassy-eyed guy to ask. They then proceeded to chat while the glassy-eyed guy, moving extremely slow, put part of my order into the plastic bin and then proceeded to chat up the person while I waited. This went on for some time. I left the deli. They can keep my order. 5) Upon checking out, Mr. glassy-eyes was sitting at one of the tables, on break apparently, staring off into space. They used to have managers roaming around making sure things were running and people were on task. I havent seen that happening in some time. I hope the company isnt in financial trouble. I would like it if they could step it up and get back to where they were even as recently as a year ago. As it is, I find myself going there less and less and picking up produce and now even deli products at other stores in the area. Caputos is a bit of a trip for me, so if they arent going to make that extra effort, neither am I. Hope they can get it together. Will let you know if I think they do. Note that these are my opinions and observations only and do not reflect the opinions or observations of my employer (they make me say that).

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Nick Smith

If I had an option to give them ZERO star, I would have done that. We have been Caputos customer for 7 years. We spend good amount of money there every week purchasing merchandise. But in last one year they have increased the level of DISRESPECT and RUDENESS to their customer. By many standards they are RUDE, DISRESPECTFUL and MEAN to their customers. We had not just one incident, but several incidents with their managers and employees where they have treated customer without DIGNITY. While standing in the line at the register, we noticed how POORLY their staff including managers treat other customers as well. My wife and I have high tolerance compared to many folks and we completely understand some folks really hate their job, which reflects in their behavior at work. One of the most recent incident when I was carrying my two years old daughter in the store like many other parents carry their kids. She was playing with me, which was normal by ANY standard and nothing out of ordinary. Their manager Tony approached us and asked us to put her down in the stroller or let her walk since it is UNSAFE for other customers. When I pointed out there are hardly two or three customers in the entire store(not a single customer in 30 meters radius where we stood), he started arguing. We told him, we will leave the store immediately, which he did not seem to care. We also told their manager Tony that he should be little polite pointing such things out to customer in the store, which he did not think was important. If the store owner / corporate really wants to earn customer business, they need to train their staff to be LOT more courteous, respectful than what their behavior is today. We started shopping at Josephs. We found their products are better quality, fairly priced and much better customer service than Caputos. I would NEVER go back to Caputos again to purchase anything there.

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Keith Rodgers

I went to the meat shoppe in Algonquin, Il to get pork chops and steak kabobs. My interaction was with a guy named Kurt who was behind the meat shoppe counter chit chatting with another employee. I waited at least 2 minutes for acknowledgement even though he looked up and saw me. He did not ask me how he could help, he just walked up and silently looked at me. This is what transpired - Me- can I get two pork chops? Kurt- no verbal response, just raised eyebrow. Me- repeating order Me - where can I find steak kabobs Kurt- theyre being made (without looking up) Me- when theyre done, would I find them here or on the wall? Kurt- I said we are out Me - No, you said they were being made, I assumed that meant a few minutes. Kurt- well we have to cut the vegetables and the meat and skewer them so unless you have other shopping to do it will be about a half hour. Me- ok, sorry to bother you, can you just finish weighing my chops so I can get out of here? Kurt- ok (no apology or acknowledgement of his rudeness.)

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