Kay Jewelers

Category:	Jewelry Store
Address:	16435 N Marketplace Blvd, Nampa, ID 83687, USA
Phone:	+1 208-442-5527
Site:	stores.kay.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 14

Reviews 8

Steel Blue

Do not EVER use this low rent jeweler. They will lie to you about their service and cheat you out of your money. May: Took a ring in to get sized (couldn’t do it) and another to get cleaned. The cleaning was supposed to be a free service which I did not know at that time. I was charged for the cleaning. Aug: Took a ring in to get prongs repaired and another to get cleaned. No charge for the cleaning. When I asked about that I was told it was a free service. They took the other ring for repair, took my money and shipped it off to Boise for two weeks. Today: I picked up the ring and asked (to verify) what the charge was for cleaning. I was told it was free. I told the sales person that I had been charged for a cleaning (in May). She got the “assumed” manager involved. She looked it up and said I was charged for a repair (in May). I told her I had “no” repair done in May, that I asked for a sizing, which couldn’t be done and a cleaning. Then the ring I had repaired, and that was returned from Boise, is only partially repaired I noticed. I was told there is only so much that can be done with prongs. They sure took my money though for the repair when I dropped it off, but didn’t bother to tell me it might not be a complete repair so I could make the choice to have it done or not. No apology, No refund of any kind. That’s what I get for going “on-the-cheap”. Lesson learned. There’s a reputable high end jeweler in downtown Nampa by the old train station. Use that business instead of a “chain” drug store business like this. Cheats and Liars!!

Mary Freeman

The worst store in the world to buy anything, go to another jewlery store they are a rip off. took 2 rings in one was to be flashed the other cleaned. they called and said they could not flash a ring that was not theres. I told them send them back dont do anything. picked up one, more then a week goes by and i get the other back after they called and said it would be 325.00 for repair I said NO. they ended up charging me 45.00 for repair.that was not authorized. DO NOT SHOP KAY JEWLRY. the worst store ever, I have 20thousand in jewlery NOT FROM KAYS.

Tabitha Ornelas

When you buy a warranty on jewelry. I would expect that it covers the stones but it doesnt. I was pretty disappointed that they didnt want to replace my stone. however they did in the end because it was only a $20 stone and I asked them if it was worth losing a customer over $20 needless to say they replaced it for me. Ive loved them every other time that was just disappointing

Ben Bennett

We had to wait a long time for one of the two employees to help us. I guess that means they were focused on the customers that were there before us, but, it wasnt nice waiting almost 15 minutes to even be asked what it was we needed....

Hollie Robinson

I will commend effort, but execution was lacking. I got my ring, but my girlfriends ring was sized incorrectly, and customer service was sub-par when we picked up. I doubt well buy from there again.

Ty Z

Sue was very helpful and was great to work with. Excellent customer service from her!

larry parrish

Waited out side in the cold tell 10:20 so Im going to a different shop

Ross B

Good service but I wish it didnt take so long to have a ring resized.