Office Depot

Category:	Office Supply Store
Address:	2997 Watson Blvd, Warner Robins, GA 31093, USA
Phone:	+1 478-971-4160
Site:	officedepot.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 45

Reviews 10

James Oliver

I visited the Warner Robins, Georgia Office Depot store today to purchase a few things for my company. I was looking at the Dell Inspirion Notebook, and the HP Notebook, which were priced between $450 and $650. I could not find a way to turn them on so I could use them for a few minutes, get a feel for how they might work for me, but they would not turn on. I looked for an Associate, who I finally found and he could not get them to turn on. He found someone who eventually told him that the end-cap where they were located had lost power so nothing could be turned on there. I had seen a Samsung Chromebook and another notebook on the next end-cap that were up and running, so I went to those notebooks and started looking at what they offered. The Associate had since walked away. I noticed that there was nothing available (tab) to take to the register to purchase the item I wanted, so I went and found an Associate, again, who had to call it in to one of two managers to go find in the back. I waited, and eventually two more people came over, one Manager, I think. He explained about the warranties, but never made mention of the rebate, nor how to get a rebate -- I learned after I purchased this that the rebate is only for purchases of more than $299 (which I qualified for), but only if you use your Office Depot Personal Credit Card. The person on the register gave me the rebate form, and told me what it was, but not that it was only for the Personal Credit Card. She took my payment, so she knew I did not use my Personal Credit Card (I dont have one for Office Depot). She made sure to remind me to send in the rebate form, though. She was very nice, but poorly trained, I think. I just called about this and the same Manager I originally spoke with, just now explained to me about those qualified purchases, and said he would need to speak with the cashier, again. I would have ordered these things online, thru Best Buy or Amazon if I had known that I would spend 30 minutes in Office Depot trying to find a way to give them $464.00. Then, to have this slap in the face??? Does Office Depot have enough customers to afford to treat them this way? Best Buy is a hop,skip, and a jump down the street . . . perhaps they need to re-think their Customer Service.

Southern Stitcher

I use to shop here alot. However, I no longer shop here. Just after they renovated I went into this location to pick up a couple items I usually purchased with them in the past. As I walked in an associate with her little head set described my clothes to someone. Next thing I know another associate was tailing me around the store. It happened for a while until I got mad and asked him if I could help him. He responded no and left, another associate showed up in his place! As if I would not notice. When I got to the register as I was waiting. The associate at the front was describing every persons clothing as they entered . I have never been so angry! I felt as if I were a criminal. I was a regular customer. I have not stepped foot into this store again. I have told my friends and family and have made them aware. Many have experienced the same thing since being made aware and have stopped shopping there also. Pay attention it happens!

Briahna Reynolds

I only give it 1 star because there isnt a negative rating system. They were inattentive to the customers. We waited to be helped to send a fax because we had never done it before and when they asked what we were doing they just pointed to the fax machine. We stood there forever because we didnt know it was self service and she just moved on to the next customer and ignored our existence. Then there was a register open with its light on and no one was there. We waited there hoping someone would return and we never saw that person return to their station. They were just rude and didnt make for a good experience.

Stan Bush

They have a good store, with plenty of inventory. Ive been shopping with them since they opened. They have always given me great service, in store.. Their employees are as knowledgeable as one could expect, considering the breadth of their IT products. The only thing that keeps them from getting a higher rating is their corporate office and ability to support their online service points Getting my Tax Info and account to sync...well... never happened. So although I shop there, I do not get the entire benefit of the business relationship. But neither do they.

Heather Elftman

There were a lot of people staffed, however not one person said hello or offered assistance. The wait at the copy and print center was ridiculously long. There were three people behind the counter just chatting and only one person working on something. Still, none of the chatty Cathys said hello, and the person actually working noticed me after a few minutes and finally someone said something. If I didnt already have an order printed and paid for, I would have walked out and gone somewhere else.

morningvelcro

The employees were very helpful and knowledgeable. I bought a computer there a month ago and it was just too slow for what I needed. They took it back and gave me a refund without any hassles. They helped me find a much better computer and I am about as happy as can be. I will be returning in the future. However I wish they would lay off of the extended warranties. They are a rip off and it makes the store sound dishonest. I know upper management tells them to push them.

Martha Butler

Rude unprofessional conduct by cashier. She was openly rude to my daughter, myself and other customers. The manager removed her from the situation to calm down, but she didnt seem worried about it Ald it seemed as though it wasnt the first time and wouldnt be the last. The other two poor cashiers trembled in her shadow, so you could tell she was running the show. We left our items as did another woman in line behind us; will drive to Macon from now on.

Beth Jones

Terrible customer service-- I have a bulky heavy small appliance that needed FedEx shipping. I asked for shipping assistance and the women at ths shipping desk just looked with competition disdain and said "isnt there soneone on the floor?" I needed a box, packing material, tape and a shipping label. Needless to say, I will find someone else that will assist with my FedEx.

Steven Bell

I had some confusion with a printshop employee. Ordered flyers online, went there at pickup time and order was not done. Had to go up there a second time to get my prints. Now anytime Ive ever needed flyers and dealt with Office Depot in Warner Robins there has always been some kind of run around. So I used Staples. I told this to the lady, she told me to go to staples then...I digress.

Khayla Harris

Slow slow slow. The staff is slow, the printing center charges for computer use, which the Office Depot by me NEVER does, the staff look generally more concered for each other than the customers. Other than that, its a well put together and clean store. Just avoid actually needing something.