Brookstone Ace Hardware

Reviews 10

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Sean Stripling

So I tried ordering a part for my toro lawn mower. I called first on Sunday mid afternoon and was told the parts order and mechanic was gone for the day. The sale person took my name number and said they would call me back. Sure no problem. Well Monday rolls around still hadnt heard anything so I called late Monday I would say about 4 or 5. I was told the same thing. Again took my name and number and was told they would call me back first thing. Well Tuesday rolls around still no call. So I called again and spoke to Hutch and provided him with the info for the part to be ordered. He said let him look it up and hell call me back within a few minutes. Well a few minutes turned into all day so I called again and he was gone for the day. Then I spoke to another person who in all honesty actually tried to help and I cant remember her name. She said the order would be put in on Wednesday and it would take a few days...well 3 weeks later no part...phone call... or anything. I tried to do the whole shop locally but I ended up ordering part on Amazon and got it 2 days. I would say stay away from them. I have never tried so hard in my life to give a business my money.

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Bill Nadeau

Dont go here for lawn mower repair. Took a riding mower there for repair. Was quoted 1-2 weeks. After countless phone calls and hounding them I finally got it diagnosed after 3 weeks. 2 more weeks for them to order the part (due to lack of effort on their end). When they started to install the part, they find it was diagnosed incorrectly and what I had told them what was wrong was actually the issue. I told them to not repair it and I was going to come pick it up. A few days later I showed to pick it up and found the mower in pieces sitting outside with bolts and the engine scattered over the grass. Mower had always been kept inside and in pristine condition. Mower is now staring to rust and battery is corroding.

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Nancy Miller

Love the fact the there is a hardware store in the neighborhood. We have spent quite a bit there, shopping at least once a week. However, we are considering taking our business elsewhere. There is a tall young lady working the registers who is consistently rude, smug and generally unpleasant. Not just one time, but every time we are in the store when she is working. Her unpleasant attitude needs a swift, and firm adjustment. Extensive customer service training is in order. Or, maybe she should find another line of work. Having to deal with her is a very unpleasant experience. We are forced to take our business elsewhere.

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Rob Walter

Ace Hardware stores always have that "local" feeling, with the diverse product selection that a national chain brings. The staff at this Ace is the perfect combination of professional and neighborly, always eager to help. What sold me on that idea was the time one staff member told me once that I could buy a particular item cheaper somewhere else. That level of honesty only comes from companies that are in it for the long haul, rather than out to make a quick buck.

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Natalia garofalo

I will never go back. I try to support local business but I cant anymore.They are always rude there - like you are bothering them shopping in there store.We arrived 25 minutes before they closed and the made it so uncomfortable that we were in the store we left and went to home depot. They will be out of business real soon if they keep those employees.

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Anastassiya Harris

This Ace store lost customers in the face of me and my family. The staff was extremely rude gossiping about my appearance while I was browsing the store. Will never come back. We will turn our gardening needs to Home Depot and Lowes. Longer drive but excellent customer service and no thin-shaming there.

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Dd Chapman

I walked around this store and noone greeted or asked to assist me. I live in this community and this is a first for me. Racism is alive and well.

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John Sturgill

Extremely helpful, very pleasant to deal with!

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Rider Westerberg

Good Ace.

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Greg Maune

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