The UPS Store

Reviews 3

RA

Rae Smith

The worse top of the world rudest owner/manager Michelle I Ever came to dealt with. I called this location today because I had a package that said was delivered but when I arrived home, it was not at my door. I called the 800 number for help, not really wanting to put no one in trouble, but this was an important package. So it was put on an investigation of location, what may had happen to it, or was it really deliver. Customer service told me to ask my local UPS store for more help because they might be able to help if they knew who my driver was. I wanted to know who was the driver and see if someone could ask him or her questions about my package. Since I work so many hours at work and I can not be home waiting for the UPS driver to ask myself. But Michelle kept telling me she could not help me unless I knew the driver name. Of course I do not know the person name is why Im calling. She would repeat same answer and would talk over me and not listen to my questions that I had. I would think of solutions for possibility for her to help me (since me being a Manager I was helping her to see if she could help resolve this that she should have done or asked me herself.) and she kept shutting me down over talking me. I felt like from her that I was bothering her and she does not care about no one or anyone. I understand policy and procedures, but sometimes there should be a person to go a bit beyond if situation is qualify to help out a customer. Like I would with my customers. My package is not an ordinary package. Which if it was, I would taken a lose. But this package has important information about me, like my birth certificate, SSN, and drivers license number., etc...She would not listen and continually over talking me to not hear what I had to say. Im afraid of Identify Theft now. She says there is at least 20 drivers come into her store and she could not know which driver runs my area. This maybe true, but I do not think it would have been a difficult thing to do to ask the drivers if they handle in my area I live in. I ask her 3 times could she please help me please. She became sarcastic and rude and said no. I felt like she wanted to argue which I wasnt tiring to do. I just wanted help. Which is here prerogative to not do this for me, but with this importance not to her, but to me, seem the least she could of did to help me or acted like she cared or wanted to help maybe a little. Extra mile to help someone is a good deed, Ms, Michelle and listen to your customers with compassion not rudeness and talking over them. I did tell her I find it hard to believe that she did not know which driver did my location, because if she really wanted to help me, she could ask the drivers for me and have the one I needed to call me or something. That is what I find hard to believe a simple task you would think. But to her, I think she thought it would had killed her to help anyone and ask her drivers. Im not angry with you Michelle because angry is a sin that spreads to other negative things. So I pray for you Michelle instead, for you to have a better heart for your customers. Love thy neighbors, after all, the ones who uses your store for any service, is your neighbor. Make us feel proud and talk wonderful about you not these negative posts that you spreading your negative to your customers that wrote on your reviews about how you are. After all, your customers are who keep your doors open for business. Spread love not hate.

MA

Mack

For a private owned location, youd expect the managers and employees to care more about their customers. My 75 year old Grandmother came into the store to send a fax but the fax wouldnt go through. Ive never known a store to charge someone before the service is taken care of but she was charged $10 before hand and was told that theres no way for her to receive a refund. Other customers were in the store when she was given this information and the other customers made comments regarding the issue and couldnt believe what she was told either. We called corporate regarding the matter and was told that because the store is privately owned, the only thing that they can do is file the complaint (which many others have done) and send out an email to the manager at the location. Thursday or Friday we called the store to speak with the manager and was told to come in Saturday before 5pm; but because my Grandmother was very ill, she was unable to go. Sunday, we went by the store and because its closed she stopped by today (Monday). While at the store, the manager wouldnt come from in the back of the store; she waited over an hour to speak with her but was still unable to. Instead, the manager told the employees to tell my Grandmother that she shouldve came Saturday, and we explained what exactly was going on Saturday. In return, my Grandmother was told to call back again later; and again was told she couldnt receive a refund yet. No, $10 isnt much but for someone on a fixed income who gets paid monthly, it can be a lot. Aside from that, youd expect a company to be more respectful and courteous, especially to their elder customers. We come to this location quite often to send off packages and to fax, but after what I see as highly unprofessional and very disrespectful, I wont be returning again. + I received a reply from someone regarding this issue at the store via Facebook and the comment completely ignored the issue at hand. Though you may have policies, make sure that it is clear with each and every customer and there is a way to deal with customers. + Today, my Grandmother called back to the store and Michele (manager) once again said that she couldnt speak to her and to call back in 30 minutes; which we know nothing will come of it.

JA

Jane Doe

Store manager lacks absolute customer service skills and needs to be fired asap. I will be filing a complaint with the Better Business Bureau as well as a lawsuit against the manager. Michelle the manager withheld my mail two days before I decided not to renew my services for a mail box. She pretended not to have it and would not check the mail in the boxes clearly in the back room. I had to call Fed Ex who mailed me confirmation that my mail arrived to her location, the time, date and a signature from the associate who signed for it. Michelle continued to deny me access to my mail although I came in and showed her the documents sent to me from Fed Ex. My mail was federal mail which included my birth certificate as well. I was told by my family lawyer that what she did is illegal and if she may have shredded it she is even more responsible and breaking the law. I felt the manager did this because I chose not to continue my business there due to constant problems at this location with getting mail. Michelle was very rude and raising her voice at me unnecessarily when I showed her the utmost respect and politeness. Even one elses reviews on here about management and customer service is absolutely true. Its unbelievable that the manager Michelle still has her position with this company after so many horrible ratings. This company obviously does not care about their customers. Michelle needs to be investigated, you should leave your personal problems at home and carry yourself with excellent professionalism at all times and this is coming from a three time sales manager for over fifteen years.