Atlanta Classic Cars Mercedes-Benz

Reviews 3

GE

George P Burdell

***See Bottom Amendment*** For all of the snobbery that this stealer-ship puts forth, they have the same quality service technicians as a jiffy lube--along with just as many headaches. Took my SLK in to have a dent in the door removed. The insurance company said the repair should take 7 days max, and they issued me a rental car for 7 days. I called one week after dropping off: No Progress! They hadnt even ordered the parts! The insurance called me a week and a half later to let me know they had JUST APPROVED the parts. That means Atlanta Classic Cars had my car for a week and a half before they even ORDERED parts to fix it! Called at the two week mark: Apparently the new door they ordered to put on my car was damaged, so they had to send it back. Damaged? Are you ordering it from a certified MB parts store, or are they buying used parts and trying to pass them off as new? Theyre ripping off the insurance company by charging them for a new door, putting on a second-hand door, and screwing me over in the process. It took TWO AND A HALF WEEKS to fix a dent in the door. Compensation for rental car? No. Save your money, and go find a collision shop/ service center that is competent. ***AMENDMENT*** Not an hour after reading this ^ review the collision center called me, and offered me a loaner car to spare me having to pay out of pocket for a rental car for the rest of the week, since the time estimate differed severely from the actual repair time. They also offered me advice and business cards for appraisal experts I can contact to help me recuperate the cost via the insurance company. The manager was so kind as to take the time to walk me around the shop and show me the damaged door he returned, and it was in fact a certified Mercedes Benz door--it was hardly dented, but they insisted on sending it back because they DO only put the highest quality parts on your car. I was very pleased to see that. It did take a week and a half longer than the original estimate. He explained that they refused to simply "bondo" the dent and paint/ buff it out, as the estimate originally suggested, and they insisted on REPLACING the door to ensure the highest quality repair. Apparently the insurance company hesitated to approve the new, more expensive repairs and once they DID approve it, the door that was ordered was damaged in shipping... etc. Hence: it took two and half times longer than expected. Im still not sure why they were not seeking insurance approval and ordering parts until they had already had the car for one week. It would have been nice if someone had called me to tell me about all of these changes to the repairs and the estimated time I would need a rental car, rather than leaving me in the dark, and only giving me a small bit of information when I called them. I would like to see Atlanta Classic Cars start calling clients and giving them updates. It did cost me money, out of pocket, to rent a car for the extra repair time, and I was not the person at fault in this accident. A simple phone call from them saying, "This is going to take some time, we need to order parts... this is what is going on with your repair schedule..." would have saved headaches for all parties involved. Im glad they sought the best repair possible and took the time to push the repair through the insurance company on my behalf--that is high quality work, and the car looks great.

FA

Fatima Young

I was contacted by a Bruce Wile, from Internet sales, based on my interest shown online. When contacting me the tone of his voice was very uninterested. He was dragging his voice as if he really didnt want to make this call but had too, because it came across his desk. I was on another call but quickly told him what I was in the market for and asked that he call me back, he just said...why dont u just come in....(as if he didnt really want to do internet sales...). I explained I couldnt and was just trying to get some info first and I already had another appt. he said ok grudgingly and hung up. I felt uneasy when hanging up with him because I had spoken with two other dealerships, from Internet sales, and they were a delight to speak too. So much so, I DID make appointments with them. Needless to say he grudgingly called me back 3 days later same tone, same attitude. I explained I had seen the car at this point and lets just talk about the pricing of the car, options...etc. I already knew what I wanted but they could have had it in stock at Arlanta Classic Cars or anything...he proceeds to just go through the motions and then tells me "look if u want to make an offer then send me what the other dealers gave u, and I will just see if I can beat it. I dont have time to just go back and forth over the phone unless you show me that" my response was ..."well its clear you dont want to sell a car" and he hung up and so did I. One bad apple can spoil a bunch because I will NEVER do business with anyone at Atlanta Classic Cars just purely on the premise of one individual. Online it states he has been selling cars for over 20 years and doing Internet sales for about 12. Well my take on that is he is either tired of his job and not being fulfilled and hates where he works or he has been hustling, and taking peoples money the wrong way, for this long. Its crystal clear he isnt a good salesperson. I knew that from the first call that literally was 60 sec. For the quality of car that is being sold the personnel should match as well. I would take my business else where. Dont say I didnt try to tell you. Dont just look at my rating but visit other sites and you will see where this dealership ranks compared to others right in the Atlanta area.

GR

Greg Mellott

Rudest Service EVER!!! I was lectured by Ewell that they were not a Non-Profit Organization which is how he sarcastically conducted himself. Found these words simply amazing from a Service Manger at a Benz Dealership. Did not care about my point or my experience. His main interest was to be sure I understood he was the Boss and that is how it is point blank period. His next statement was "Werent you TOLD........ speaking to me like a child. I had to pay 180.00 diagnostic FEE for them to tell me that only 30% of the repairs were covered due to a CLASS ACTION LAWSUIT. I was told if the problem had anything to do with the previous repairs less than a year ago then I would not be charged. Same codes but they told me different problem which did fall under the lawsuit. S550! These cars are simply junk and of course a Class Action Suit is the only thing that catches their attention. They simply dont care about the average customer and find every way possible to price gouge and avoid covering anything. Isnt something wrong with this picture when you have a broken car with a 6000.00 plus engine problem with only 80k of which they had to have a Class Action Suit brought against them ONLY to be told I need to collect another 180.00 from you to confirm you have this serious engine failure problem. To add insult to injury they only cover 31% of the work due to time lapse of the suit. I guess the only way to win with Mercedes is to bring Class Action and be sure if you buy one you study very carefully any recalls or suits against them to see if your Benz is truly worth the money. I would rather drive 200 miles to the next Benz Dealership than deal with Atlanta Classic. My disappointment comes from expectations and respect I used to have for the Mercedes name as well as the level of service I would expect from a High Line Luxury Dealer. I have found very small independent shops that provide much better service. I guess they believe they are large enough to take advantage of people and show they dont care about customer service. The marketplace will speak in the end to the Brand and this Dealership. Enjoy your arrogance and your price gouging while you can.