Verizon

Category:	Cell Phone Store
Address:	2736 Chapel Hill Rd #100, Douglasville, GA 30135, USA
Phone:	+1 770-949-0283
Site:	verizonwireless.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 22

Reviews 16

Andrea Mitchell

Oh, I wish I could give this location a ZERO and, frankly, give Verizon a ZERO for how they treat the elderly. My 78 year old father went to this location to upgrade from an iPhone 5s to a 6Plus, but of course they only had the 32G in stock so they ordered one for him and it was delivered a few days later, no problem. Next step - return to Verizon for activation. Id gone over with him what to expect and what he needed, having gone thru the process with Verizon 2 years ago and with Sprint one month ago with an iPhone AND an iPad. However, when he gets to the store, Sheila (who is specifically mentioned in another bad review) tells him SHE CANNOT DOWNLOAD HIS APPS TO HIS NEW PHONE, which is absolute BS. When he got home and told me what happened, I was so livid I wanted to ride back up there and report her to her manager, but he did not want me to. Instead, I downloaded his apps and music to his new phone by restoring from a backup like the darn phone asks you if you want to do during setup. Im getting mad all over writing this. I switched to Sprint because of the prices, although Verizon has better coverage in my area. I was even considering going back to Verizon at upgrade time. However, after seeing how this company treats the elderly, I WILL NEVER, EVER, GIVE VERIZON ANOTHER DIME OF MY MONEY.

Milfred Ellard

Went there to resolve an activation issue I was greeted by Shelia. After being bothered by my request for a few minutes, she went to assist another customer, and spent time telling them how badly they needed to be on Instagram. After going to another person for help, she once again returned to assist me, and she didnt seem too thrilled about that. After realizing that the store was about to close for the day, and knowing that my issues was not going to be resolved that day, I turned to leave. By this point Shelia, was standing in a corner chatting with another employee, asked if Id be back tomorrow. I told her I would not.

Michael

Trust the reviews! Absolutely HORRIBLE customer service. Rude, condescending, pushy, and will not actually explain or inform you of your options, but will instead just try to push you into what they want you to get. Please do yourself a favor and go somewhere else. Theres a new premium retailer on Bill Arp that will actually inform you and talk to you like a human being instead of some commission percentage to be made. You could very well end up paying too much for your device or plan if you go here. Do your research and dont reward a business that treats its customers so poorly.

Brittany Caldwell

Had an issue with my phone, so an employee ran a diagnostic (the health check from the My Verizon Mobile app). The diagnostic said my phone was "Good". He also said I should try a hard reset, though it was the first thing I told him Id already tried. They dont listen, they dont help.

Mali Brown

Awful customer service! Rude people that work there and no leadership to correct bad behavior. Twice I was left on hold then I went into the store and the experience got worse. Go to the East West connector store or camp creek if you want great customer service.

Cody Stamps

They literally have the worst customer service ever. I am the only person in line for service and have yet to see a representative to help me with my issue after about 30 minutes. Also they do not know a whole lot about the products they sell.

Susan Nardella

John was my sales/cust service rep and he went above and beyond to help me. Even weeks later when I called him he was able to help me with another purchase even though he had changes stores. Just another reason I love Verizon.

najee Daniels

Ana is an awesome sale associate ! She is always a great help to me and does not allow me to leave without reassuring that my needs were met . If you want great conversation and genuine help go to Ana she is the best !

Jimmie Jones

I havent even went to the store and we are deciding on a different location just off your reviews. Im scared to even go to this place on this beautiful Sunday. ......

Nate Beckum

This place is always crowed and takes forever to solve your problems. Needs serious improvement

tri britt

If you are not about to buy something dont expect great service.

Lynnette Barber

Rude and disgusting towards their black customers

Charlene Moss

I love this place. Its close to work.

Garland Holley

Love it,but I spent to much money.

Melissa Daniel

Always helpful and attentive