Pep Boys Auto Parts & Service

Reviews 4

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Christina Perez

I bought 4 new tires (high performance all-season tires at $91/tire is a heck of a deal) from this location and after Susan offered $40 off a base alignment package ($84.99 regularly), I thought it would be a good idea to go ahead and have my tires installed here too. WRONG!!! Outside from the friendly phone call from Susan and the guy that greeted me at the desk, once a problem arose it was a huge about face. I washed my car and detailed my tires the morning of my appointment because I wanted to have a look of the current condition of my wheels and make sure the mechanic did not have to work with dirty wheels. No curb rash on my rims on all wheels. I watched the mechanic (Orlando) use what look to be a large flat wrench/crow-bar to unmount and mount my tires to the rim. This tool not only came in contact with my wheels but rubbed on several spots on 3 out of 4 wheels causing deep metal scratches. I work on my car regularly and treat my car well because not only is it my hobby but without a running car I cannot make a living. The mechanic came out while I was inspecting my tire and asked if there was a problem. When confronted with my damaged rim he stated they only use plastic tools and there was no way he could have caused the damage. He ended with "if you have a problem, then you can speak to the GM". The GM (Brian) was apologetic initially, surveyed my wheels and stated that he would call a nearby dealership when he got in to work the following morning to order new rims and give me a call once the order was placed. On the drive home, I noticed my steering wheel was significantly left of center. So I called Brian at the store about it and he said they would fix that when I came back for the wheels. Im away at work on Saturday, so my husband calls in at 4pm to get a status update because I have not received a phone call. Susan says she heard the GM call about my rims that morning and that the earliest a delivery could happen was Monday. Monday comes and goes without any update. I called on Tuesday and John (manager on duty) States he has no nothing about the wheels and no wheels have been received by them. Also Brian was not in at the time, so I had to call back the next day again. Called back on Wednesday and Brian now States it will take 2-4 weeks for my wheels to arrive, so it would be faster to have my wheels repaired by a specialist. This was not the agreement nor the offer he made me initially and I think he assumed since I was a female I wouldnt know any better. I called my husband to discuss this change and he called Brian for more clarification. During their conversation, Brian implied to my husband that I lied about where the damage originated and that there was already damage present on the wheels when I brought the car in. He eventually stated that his area manager would not approve the purchase of the replacements which is why he suggested a repair instead. I am not a liar and I have more than enough money to buy a brand new full set of rims x 3. After being made out to be a liar and Brian not being able to keep his word, I no longer trusted this shop to right their wrong. The only emergent need was to have my steering wheel straightened out, so I made an appointment for the following day at 930AM. Not one soul greeted me when I walked in. Susan was at the counter and coldly asked me to fill out some paperwork and notified me that there were 2 customers ahead of me for an oil change then proceeded to continue to sit there after I handed back the paperwork. The alignment bay was empty when I got back to the waiting area. I sat in the waiting area was 65 minutes and it took the mechanic 12 minutes to adjust my steering wheel. John motioned me over after the mechanic drove my car to the front of the store. He slid the alignment papers to me and just sat at the counter. I asked if there was anything he needed from me and he said no. Nothing else was said. I was not greeted when I came in and nor was I greeted as I left the store.

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Bobby Wood

Not a pleasant experience at this Pep Boys location today. I had originally scheduled an appointment early in the morning to have new tires installed on my car. An hour to an hour and a half sounds reasonable for a task like this, right? Try waiting 3 HOURS, on a day and at a time thats not very busy. I remember watching at least 14 customers complete transactions with their vehicles in the maintenance and tire division of the store AFTER I had been waiting several hours. But hey, thats ok the main reason I chose to do business with Pep Boys today was because they were running a special on tires where if you buy 3 tires you get the fourth tire free (and yes my tire qualified for this special after researching online and confirming with a store employee), right?? WRONG, after I go home and analyze my receipt I find out I did NOT get the special as advertised but rather I was charged for the fourth tire!! That was just beyond believable! Luckily, I was able to explain my situation and get a refund on the fourth tire, but I firmly believe this could have been prevented if the store personnel had analyzed my order a bit more carefully. The manager and staff are friendly, but save yourself a headache and just choose to do your business elsewhere.

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bryan luong

I had my Honda van service in this shop for brake replacement and oil change, after I brought my car home and start to hear wreaking noise and dashboard shown service alarm. I brought my van back for them to reset oil change life circle and this problem was taken care but when I asked one of service people about wreaking noise in my brake every time I made right turn and I was very disappointed that she said: oh, you bought the cheap brake and I got the same problem like you. I thought she is maybe right so I talk to shop manager and the same thing he said: maybe you bought the cheap brake. After he reviewed my paper work and he said: no, you bought the premimum one so he took my van drive around the shop. Finally, he told me there were nothing wrong with your van, because new brake is still not worn out the outside layer so thats why it made noise everytime outside temperature change. I told him " really???", my van was 2007 and I did couple time brake service from dealer before and I never got this kind of problem and he just couldnt answer me. Bottom line, as I am customer like you, I just let you know this Pep Boys shop had no idea what they are doing and never go find the facts what was caused the problem

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Leighton Lee

Made an appointment online for 5:00pm to have my Ram 1500 oil changed(high mileage) and tires rotated. I show up at 5:00 exactly, I waited at the counter for 15 minutes before someone came to take my keys. Online, it mentioned the 30 minute in-and-out guarantee. 6:00pm rolls around and my keys are still sitting in the exact same spot on the counter. I finally called my wife to come pick me up. Finally I get a call at 7:30 to come pick it up. Upon check out my bill is $10 more than it should be, I brought this to the attendants attention and they gave me the run around and told me "oh well" even though I pulled up the page on the pep boys website that clearly states the price as $10 less than what they charged me(39.99). But Im tired and I just want to get home so I pay and go on my way. Upon walking up to my truck I notice the brake dust is still on the front tires (meaning they havent been rotated) and my oil meter on the dash hasnt been reset. At this point Im in disbelief that they would do this to me. So I try to go back inside to talk to someone about this but the doors are locked and I no ones in sight of the windows. Very disappointed with the lack of honest service.

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