Kay Jewelers

Category:	Jewelry Store
Address:	1000 North Point Cir #1016, Alpharetta, GA 30022, USA
Phone:	+1 770-521-9535
Site:	stores.kay.com
Rating:	1.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 10

Reviews 4

A Private User

I recently took a ring in that way damaged but under full warranty. Kay jewelers sent the ring off and three weeks later called me to tell me the ring was in. When I went to pick it up I was shocked by it not bein the same style ring that I had given them. WHile this was not Kays fault the customer service or very lack there of was appauling. I was told "it is your problem" and their supplier "doesnt make mistakes" meaning that I was lying to them. Linda the store manager was the worst of them all. She offered no help and didnt seem to care how her employees treated their customers. I have been in the customer service business for 17 years and Linda may be te worst "manager" I have ever had the displeasure of coming across. STAY AWAY !!!!!!!!!!!!!!!

Glen Fauntleroy

They will sell you their high priced item and encourage you to purchase their "life time warranties" but when you come back for repair, they will lie and tell you that the "life time warranty" is only good for two or three years! Why not tell the truth and call it a 3 years warranty? Then the warranty only covers the bare minimum For example, I needed the crystal replaced on my watch (which was supposed to be scratch resistant) and the life time warranty only applies to exchanging the battery! But not to repair the $450 watch itself! In addition, they said the repair warranty was only good for 3 years, which according to them expired a few months ago. Id advise people to go to Jared.

Thai Dang

Business Ethic Suck! Buyers beware. My wife was trying to trade in her 1 carat for a 2 carats diamond. They told us the diamond has a crack. We took the same 1 carat diamond to two other Kays in Gwinnnett and Cumberland malls to have a second and third opinions. At the Gwinnett mall, they appraised it at $3,300.00, and the Cumberland mall appraised it at $2,300.00. So, the question is "Do you think there is a crack in our diamond?" We wished we googled them before going there. Folks, they are a bunch of liars here. We dont like naming anyone, but L was a big fat liar.

RG M

Expect that they dont tread you well. The sales person made fun of the way I look.