GameStop

Reviews 12

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Pedro Lopez

La razon por la que califico el lugar con una estrella es porque no se puede calificar con cero. En este lugar nos engañaron a mi y a mis hijos. El día 4 de diciembre compramos un juego usado y no dijeron que podíamos devolverlo hasta el 15 de enero. Yo pregunté varias veces si la devolución era en crédito de tienda o en dinero y ellos me aseguraron que se devolvía el dinero. Hoy 18 de diciembre regrese a la tienda a devolver el juego y me dicen que no pueden devolver el dinero, yo sorprendido le explico que recibí otra indicación en el momento de la compra y la muchacha que me atendió me trató muy mal y se sintió ofendida cuando dije que ellos mentían para vender. Finalmente me ignoró y decidió llamar a la próxima persona en la linea. Conclusion. Es cierto que debí leer el ticket dónde está explicado que solo seria devuelto el dinero en un plazo de 7 dias pero aun así fui engañado . Mi consejo. Revisen lo que está escrito en el papel. NO LE CREAN A LOS VENDEDORES. ESTÁ PROBADO QUE ESTÁN DISPUESTOS A MENTIR CON TAL DE VENDER. SI PUEDEN VISITAR OTRA TIENDA MUCHO MEJOR. NO RECOMIENDO ESTE SITIO. NO SINTIERON NINGÚN RESPETO POR MI CÓMO CLIENTE. NUNCA TRATARON DE RESOLVER EL PROBLEMA.

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jeff camara

Bought a brand new NBA2K11, when I put in my XBOX360 I got a unreadable disc error?? I brought back the next day to exchange, and the manager Jason tells me they dont exchange, my XBOX 360 caused the problem ???? He said he could give me trade in only, 12 dollars???? I went to another game stop at the Westshore mall, and explained the situation to Tony the manager, he told me Gamestop has a 30 day exchange policy, he swapped the game out and gave me a new one !!! Unbelievable, I will never do business at this Gamestop again, and Jason is a liar, he repeatedly told me it was my fault, and there is nothing Gamestop can do. Bad bad business as far as I am concerned at this store, I will be calling the corporate office to let them know how Jason handles there customers. Jeff Camara

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Armando Padron-Cruz

Most GameStops are the same, but the Dale Mabry location holds a better footing in the realistic side of its business. Providing available video game copies for its customers, extensively knowledgeable staff, and quick, attentive service, this GameStop is a safe bet for purchasing any game on the market. The staff is helpful, friendly, and willing to work on a personal level. If looking to expect a lot more than the traditional transactional interaction, then youre not aware of how simple this business is. Any time you need a game, you know theyve got it. The deals they offer also offer incentive to buy with them instead of places like Walmart where customer service and knowledge is no better than asking a horse how to lay eggs.

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Nico smith

Girl that works here has the worst attitude. I try to avoid going to this location but they always have what I need in stock. You can tell she is just there to make a pay check and Ive witnessed her picking and choosing who she would give great customer service to and who she wouldnt provide that to. She automatically charge you for disc replacement whether you ask for it or not. Unfortunately everytime I have no other choice but to go to this specific location and she is always there acting as if she doesnt care about the customers needs . Atleast I get whatever game or accessory I need for all three of my current generation consoles, but the staff lack true customer service skills and energy.

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miamimike 305

I have never been to a gamestop as rude or lazy as this one. I asked an employee to help checkout a ds game and was told "sure" then after waiting a few minutes she came back and said "sorry im on break someone else can help you" so i thought ok wow really then i went to the counter for help and was told i had to wait in line. After finally getting to the counter and got the game i saw another game that peaked my interest and asked "can i see that game right there?" and the employee made fun of the way i said the word "there" and the manager laughed with him, at this point i just wanted to get my game and leave because it was ridiculous. i dont recommend going to this gamestop at all

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Ryan Whitman

Got a used kinect for Christmas from here. Box clearly says "Kinect with ac adapter." No ac adapter in the box, only the kinect sensor. Try explaining this to the rep on the phone and I believe my dog would have given me a better and more professional opinion on what to do. Took it down there and they did not believe me that it didnt come with one, (obviously, I should have known that its clearly impossible that some jabrone who boxed this used kinect would have left out the ac adapter.) My only option was to buy one and they wouldnt give me a refund either. This place sucks and will never shop there again. screw you gamestop @ 2539 N Dale Mabry Hwy, Ste 203, Tampa, FL 33607!!!

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Annie Rodriguez

that store is really lazy, i called to check if they had a certain system in stock and they told me know, which is understandable, so i asked if she could look up and tell me which is the closest store that may have it ( i was on the road and headed that way) and she told me to just look it up and didnt even try to look it up for me. laziest most unconvenient gamestop around. i understand that i COULD have looked it up, but your supposed to make OUR lives easier by doing it for us. especially if you dont know if were out on the road or something. i mean come on. wont be going there or calling there ever again.

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Joe C

I know its a video game shop but the horrible attitude throughout the store is mind blowing. I pre ordered and pre purchased a $79.99 title and when I didnt show up to the midnight release was told that they werent going to give me my game due to a family emergency. In what world do we live in where you pre purchase something, have the receipt and a retailer tells you they arent going to provide the product you paid for. The female at the location is extremely rude.

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Peter Boley

I love a place that specializes in videogames, but man does this company love to rip people off. This location seems understaffed. I went in for a game stop exclusive pokemon event that had been going on for 4 days, had to wait in line for 20 mins for the only dude behind the counter to tell me that they didnt even have the cards for the event. Not the clerks fault, but wtf game stop? Sell your games online, not to gamestop

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Cicero

Worst GameStop in Tampa. The only reason to go there is for the selection of games. If youre expecting great customer service.. You have been warned. The guy with the glasses that works there should definitely win douche of the month.

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Milagros Hernandez

El trato es malo, te hacen falsas promesas a la hora de comprsr, y luego no cumplen lo prometido

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James Smith

Worst customer service in retail - their entire staff is in desperate need of a customer service 101 class - come on, its the basics! Thank and greet customers and answer the phones! As simple as that!

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