Fields Chrysler Jeep Dodge Sanford

Reviews 3

PH

Philip DeVolve

This is the stereotypical dealership. Its unfortunate that the industry is dominated by aggressive, pushy, lying, uninformed sales people whose sole purpose in life is to scam you out of as much money as possible. I drove past 3 other Jeep dealerships that are closer to my house because this one showed the exact Wrangler that I wanted as in stock on their website. Upon arrival, I was out of my car for less than 10 seconds before I was pounced on by a salesman. I told him exactly what I was looking for and that I came there because they were supposed to have it in stock. He walked the line of Wranglers on the lot and said he didnt see it, then went inside to check the computer. He was in there for at least 20 minutes only to come back and tell me that it wasnt in stock. While I was waiting, I was approached by three other sales people asking if I needed help. They circle like vultures and Im sure any one of them would have been happy to steal a sale from their co-worker. When I asked why it was on their website if they didnt have it, he said they sold them that fast. Im an IT professional, and I know that the inventory on their site is automated. So that was lie number 1. You sell a car, mark it as sold in your inventory system and its automatically taken off the site. From there he proceeded to try to sell me into a higher priced model that I didnt want. I said thanks and walked away and got back into my car and left. I still wasnt convinced that the car I went there to buy wasnt available, so I pulled their inventory back up on my phone and sure enough its still listed as available on the website. So I called the dealership to have someone else check inventory. My first call, no one answered and the call was disconnected. The second time a nice guy answered and I gave him the stock number from their site. He said, yes its in stock and asked if Id like to come in and check it out. There is lie number 2 on the part of the first guy or the guy on the phone which makes no difference in my book. I informed him that I just left the dealership and was told that it definitely wasnt in stock. He took my name, told me he was going to go verify that it was in and call me back in 5 minutes. I gave it 15 and when I didnt get a call back, I drove home. That was a few hours ago and still no one has called me back. And that make lie number three. My guess is that now that Ive already been lied to and they know it, they have put themselves in a terrible negotiating position and its probably not worth it for them to try to get me back in the door. These guys are either scam artists (as most of them are), or are terrible at their jobs and have no interest in selling cars. Either way, they lost my business. Ill now be going to a different dealership and probably buying the car I want out of Fields inventory anyways. Ill have my Wrangler one way or the other, but Fields will not be getting a commission out of me. Dont waste your time or money...

KE

Kevin Salaoutis

I brought my 2008 Jeep with 130k miles to this dealership in April of 2015 for a tune up. A few months later, I moved and when my Jeep started acting up I decided to go to the dealership in Clermont because it was a closer. Part of the issue was a dead battery. Prior to bringing the car to the dealership, I pulled the battery out to charge. I noticed that the air filter box was incorrectly snapped in and the air filter itself was hanging out of the box partially. I do my own oil changes and I know that the Sanford Jeep dealership was the last to touch that air filter. The box wasn’t hinged at the bottom of the box and there is no way to tell unless you were to pull the battery. The Clermont dealership informed me that I needed a new battery and the air intake manifold is sticking and it will cost $800 to repair for the manifold itself. My contention is that I KNOW who was the last to touch the air filter box and it was the Sanford Jeep dealership 9 months prior. So I called the Sanford Jeep 3 times of the course of that week and I was given the run around. I never had the opportunity to speak with a manager. I never received a call back. During this same time I discover black mold in my newly purchased home, so the manifold issue dropped off the radar for the mean time. 3 months later same issue with the manifold, manifest itself. So I give the Sanford Jeep a call. Again, the same old run around. They tell me he’s unavailable and in a meeting. At this point I lose my patience with the unprofessional approach of the dealership service department. I have to get nasty just so I can have a conversation with the correct individual. This shouldn’t be the way to do business. When I finally spoke Chris, a Service Manager, he told me that he found my story hard to believe and back tracked when I had an issue with the fact that he was calling me a liar. Ultimately, his argument was the age of the vehicle and the 9 month timespan was the reason why he would cover any part of the repair. My argument is that I paid outrageous dealership shop rates for an incompetent tech to, of all things, incorrectly install an air filter, leading to the damage of the air intake manifold. That’s the risk you should expect when you take you vehicle to Billy Bob’s small engine repair, not a dealership. The main issue is, only I know the truth and it’s hard for them to verify it. Which I understand. But at the end of the day, FIELD’S JEEP DAMAGED MY CAR. I know the truth and that’s why I’m inclined to inform all potential customers. DON’T TAKE YOUR CAR HERE unless you want POOR CUSTOMER SERVICE and you want to PAY FOR COSTLY REPAIRS out of pocket down the road.

MI

Michael Tarallo

This is my experience. Tim Mcardle - excellent sales experience, great price, no pressure - great car buying experience. Looking forward to buying my next truck with him again. His manager - dont recall his name, but was very kind not conceded or pushy. Finance guy - not sure of his name - but DID NOT pressure me into / NOR added any add-ons ahead of time like the Inifiniti dealer did. Glenn Carpenter - excellent service experience. He even tracked down the more less expensive tire for me. He could have easily said that it was the $200+ tire. He quoted me $186 and it turns out it was even less than that after I checked out. Parts - not sure of the girls name - but she was very sweet and knowledgeable. Courtesy car checkout - not sure of her name - but she was very busy that morning and working her damnedest to get everyone in the system and taken care of. Mind you - I had to wait almost 20 mins in line, but they did not have anyone else to handle the rental. I am a patient person and I understand that they are trying to take care of as much as possible. Though I do have a few suggestions - maybe train multiple people - or have the service advisors pre-arrange the rental so all the info is setup ahead of time?? Not sure if it is possible. FREE Car Wash - this is a nice add-on - but sometimes the car does not come back "as clean" as it should - water spots, windshields not done - hey its free so I am not complaining. The reason I mention it is because the first time I brought it in - it came back like I brought it to a professional car wash place. The last few times it looked like it went through those cheap gas station car washes. So the quality may vary. Free frills (ladies behind the counter - very nice) - I am not always sold on that stuff - but it is nice to take my son on Saturday to get ice cream and get the car washed. He looks forward to it and its sort of a daddy and me thing - he asks about it all the time. Look - the bottom line is that you cant always make everyone happy hence some of the negative reviews. AND you will see they make every attempt to reply to those who had a negative experience. I think a lot has to do with the tolerance of the individual and how "entitled" they "think" they are. I understand that and I see a bunch of complaints but I also see a bunch of good things too. Id like to thank Fields so far for a great car buying experience.