Sprint

Reviews 4

AL

Alex V

I had never really had any issues with this store in my past dealings with them but not anymore. First off the staff is completely clueless as to what protocol is or isnt. So I went in late night on a Friday because my Note 4 was lagging and rebooting on its own. I explained the situation to the Employee or rep I was speaking to. All he tried to do was sell me on upgrading my phone. Following weak Tuesday after doing some online research I decided to do a complete factory reboot. Following day Wednesday the phone took its last breathe so to say. I brought it into the store that Wednesday night and showed the employee my phone. He immediately showed the phone to the tech and the tech informed me that the phone was dead and that I had two options. Option one was get a new(refurbished) note 4 or Option two was upgrading. I choose Option one. I asked the rep how long it would take to get the phone in and he informed me it would be 3 business days. So with it being Wednesday night he told me it would be in no later then Monday. Tuesday comes along and no call or contact from the store. I call the store at roughly 12ish. Employee answers the phone I quickly explain to him my situation. He ask for my phone number I give it to him he puts me on hold. Comes back on and tells me that there was no phone ordered for me. I was livid. I completely explained to him the situation he informs me that what they told me wasnt and isnt proper protocol. I asked him if there was a manager on duty I could speak to. He says yes give me a minute puts me on hold. Manager comes on the phone a couple minutes later. He explains to me that he doesnt see any tickets for me on a note 4. He only sees something on an S3. I tell him yes, the S3 is my old phone that I am using now till the note 4 they told me they were ordering me came in. I then reiterate what I told the last guy and he response by putting me on hold yet again while he looks into the matter. He comes back on the phone a minute or so later. Tells me yet again that he doesnt have a ticket for a note 4. I run through my situation with him again. This time I inform him that I left my phone with the tech till the new phone came in so he could run further diag. on the phone. I tell him that my note 4 is in their possession. He immediately puts me on hold again. Comes back on the phone and tells me yes we have your phone and that it looks like the only issue my phone has is the battery. Oh yeah, that just made things better. Yeah, right. That infuriated me even more. So your telling me that no one could have one:called me to tell me I need to come back in to pay the $75 before the "new" phone could be ordered. But now your telling me that the battery is the root of the issue with my phone and yet again no one called me to inform me of this either???? What a freaking joke this store is. Try your best not to deal with this store or the individuals in it. Customer service is ridiculously horrible.

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DA

Danielle Rogers

This Sprint store has to be one of the most useless Sprint stores that I have ever come across. I have been to this Waterford office several times, and they could never seem to fix the problem. Their answer to everything is to reset your phone back to the original settings. Do they get paid to tell us something that we could from the comfort of our home? It is a joke. I explained Xavier, after doing an upgrade on my phone, I can no longer receive calls. It seems as though the call forward is activated, but I checked that as well. He gives me a whole bunch of nonsense garbage. First he mentions resetting the phone, as the prime answer to everything. Then he saw a small crack (that you have to look hard to find) and say that could be the problem, and then it stated that he was going to do something with the signal. Needless to say, he did absolutely nothing but sit on his behind. So the next morning, I drove to the Apple Store in the Millennium Mall to get placed on the waiting list and then went to the Florida Mall to get included on the waiting list, since both places were more than a two-hour wait. Then I remember that there was a Sprint store near the Florida Mall that helped with my son’s phone when Waterford office didn’t know what they were doing. I walked into the Sprint Store- The Promenade at the Florida Mall and spoke with an Alberto A. I explained the same thing to him as I did Xavier. He says, let me see your phone. It took him less than two minutes to correct the problem. Alberto said, now try your phone. It worked perfectly. Now why did I have to go through all that for a problem that was so simple? The Sprint Store is in walking distance from me, and I will never step foot in this office again. They can depend on that I am going to pay their salaries by paying my bill; I should be able to rely on them to go above and beyond to service me.

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DA

Danny Adelhelm

Im giving this a one star rating mainly because Google wont let me rate anywhere below it. I switched to Sprint about a year ago because I saw their advertising claims for "Well pay your cancelation fees" and "Well cut your bill in half." Let me state something first, any hesitations you have wondering how a company can offer unlimited everything for half the price are correct. The service is subpar at best (and thats giving it a lot) but what frustrates me more than on and off signal is the appalling customer service this locations boasts. In my first year with Sprint I have had to have my iPhone replaced four times, and each time I have to get it replaced it takes damn near a month for the whole process to be completed. The management is on a mission to prove the customer wrong at every chance they get and I find it seriously insulting when they promise me one thing when I have money in my hands to pay them and then completely reverse their statements and "guarantees" as soon as I need help. The one thing that I will say is that if you are forced to come to Sprint (for whatever reasons) make sure you deal with Alec, he has been the only employee who actually shows interest in making sure I have a working phone and am a satisfied customer. But on the other hand if youre looking to get in screaming matches with managers (yes I have actually had managers raise their voice and yell at me in their own store) have poor and completely unreliable service and hardware, and always paying more than what they quote you for on the first visit than Sprint (and specifically the Waterford Lakes location) is right up your alley.

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JE

Jenn Panther

Sprint is garbage! Not only is my phone hacked, with thousands of calls showing on the call log to a number that has not been dialed by my device, but my personal information has been compromised and someone is attempting to order additional devices. Sprints Fraud Department is inconclusive in its findings. 1st they went through some trouble shooting steps and we changed the number, then a network reset, then to the apple store to be told there is no issue with hardware or software. Then a hard reset, then another trip to the Sprint Store - left the phone for 2 hours for another hard reset. Reps advise us to change the apple id. Then another trip to Sprint....Replacement phone ordered. No call letting us know it was in....so we stop in and have the phone swapped, get home and realize....it isnt a new phone, but a certified pre-owned, yet they still expect me to pay full-price via installment billing. WAIT.....it gets better....the same number that we are not calling is STILL on the call log! Then they initiate another fraud investigation, I set a payment arrangement until they complete their findings to wake up and my account is disconnected for non-payment. Another hour on the phone getting it turned back on. I had class this morning and was late as a result. So I call back this afternoon and after being on hold for well over an hour, I get disconnected??? WTF!!!!

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