Category: | Cell Phone Store |
Address: | 12540 SW 120th St, Miami, FL 33186, USA |
Phone: | +1 305-232-8362 |
Site: | storelocator.sprint.com |
Rating: | 2.9 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM 11AM–6PM |
AD
Addis M Casas
Desde que llegué y expliqué mi situación, comenzaron a hablar mal del servicio de customer service. Planteando que ellos no tienen nada que ver con ellos. Me dieron un teléfono y estuve 1 hora hablando con ese servicio, que además de ser mál atendida resultó que la tienda podía haberme ayudado. Gracias a Dios salí de Sprint y no lo recomiendo a nadie.
TI
Tim Cho
They need some more education about their products. They wont listening to any of your issues. If you need to resolve your issues with phone or even your account. they would only push you to call customer service. Specially technical issues. This store only sell a products. Unprofessional to deal with customers as well. I will recommend you guys to go to the one that located at N Kendall Drive. Where staff can explain you whats going on with your services even your technical issues. Even sometime they cant resolve a trouble for you. But they can give you a better answers instead of just kick you out like this location.
ER
Eric Pollack
This store and its horrible aggressive and nasty staff is the biggest reason I left Sprint. Of course the terrible Sprint reception in the area was a big part as well. Overall the staff and management in the store are hostile once you are past having a plan and phone. They pride themselves on how many times they have to call the police on frustrated customers. Have Verizon and will never consider going back to Sprint unless this store had a complete change of management and ownership if a franchise. More than a year later and I still cant believe how they treated myself, staff and spouse. Just horrifying.
AP
April U
The gentlemen here are wonderful but there is a woman, Carla, that was so rude, I couldnt believe how she spoke to me. She made me feel like an idiot for coming in and when i didnt know certain protocals she rolled her eyes and sighed so hard it was like a sneeze. I have NEVER been treated with that much disrespect in a long time, and i worked in restaurants for 10 years. Other than Carla, the boys were fun kind and courteous. Which is a shame because she only brings her employees down to her level. Will not go back again If you do go, avoid Carla.
JO
Joi Smiley
Every time I come to this sprint store they never help me. I tried to get out of a family plan and have my own plan since my contract was up and one guy wouldnt tell me about any deals he just told me that I have to pay for a 2 year contract and they dont even have 2 year contracts any more. Its not the first time that Ive gone into the sprint store and asked for help and multiple times Im either getting cut short or not getting any of the information that Ive wanted. Customer service here sucks.
UM
Umesh Srinivasaiah
Horrible service, went there for my cellphone repair, Repair technician was very lazy, stubborn, did not even try to trouble shoot it. just mentioned that my cell phone is water damaged gave lame excuse and that I need to have it claim through insurance. Even other staff also supported him. Guess what took my cell phone to other sprint location in 10670 Nw 19Th St Miami , FL , there they repaired it,Technician told my Cell phone did not any water damage.
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Randol martinez
Horrible service I have gone to this store three times to try to solve problems with my phone or account and they dont care about the costumers the last time I when to tell them I was going to close all my phone lines with them and the guy was like ok just let us know when didnt even try to help and he was the supervisor wish I didnt even ask for I was just unlucky enough to get him worse store over
WI
William P
Waiting 45 minutes to return a leased cell phone and after waiting for the process to be completed, they tell me to come back later because the staff present at the store do not have authority to process the request. This is unacceptable! Next time I have to pay my bill Im just going to say that the payment cannot be processed because my wife is not present. What kind of business is this?
FR
Frank Padron
This store is uninformed and unprofessional. Sprint service is horrible enough but when you walk into a store and they are blasting music with no sense of who is next, you know its gonna be bad. Then once you speak to someone, they are doing everything possible to do as little as they can. The service is bad and the customer service is even worse
KA
Kalev Lemus
Very good store, if others say they dont know anything about their products or always refer you to customer service I can say that they try to do all they can at the store and negatively reviewing them wont make them better. They will refer you to customer service if they cannot solve an issue, as any store would, so give these guys a break.
JO
Joseph Andre
The service was fast and good. I was on my lunch break and I passed by to upgrade my daughters broken phone. The sales rep answered all my questions and made the transaction quickly as I asked for. He was professional and explained the plan I signed for and was thorough.
CA
Caridad Camaraza
Amazing staff!!! I had connectivity issues for weeks and they werent resolved until I decided to go to this location. The staff really knew what they were doing and cared about my issue.
SA
Samira Abas
Slow service hour waiting, had to leave because appearantly you need a clear schedule to buy a phone there seeingas how your probably end up spending 2hours and thirty minutes there.
MA
maritza alvarez
Worse custome service ever, if you have the option to go to a different store do your self a favor an go for it. I will never come back to this store, i prefer to drive longer.
AL
Alejandra Grana
I had today the best experience Ive had in any store. Carl and Steven were truly amazing, caring and honest. Its really hard to find people like them these days.
YE
Yesenia Sierra
I really like this store, the guys are very professional and they do the best. Also, they have technical services.
MA
matthew carcano
Terrible staff, always unwilling to help and always direct you to another store or sprint customer service.
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sebastian cuello
These people are crooks. They will sell you with lies and take every penny that they can from you.
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Rolando Ramirez
this people are terrible, always catch people to buy accesories to get the phones, never have cash
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Barry Pope
No help. Go there to get phone fixed wanted to charge me 3x what phone sells for.
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miguel jaume
I love going to this store everyone there are very professional
IV
Ivan Z
Friendly service , good customer service
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Revelation 305
Sprint is way too expensive.
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Luis Castillo
Great Sprint Store
FR
Frank N.
Great service.
OR
Orlando Bodes
I like it
ZE
zeida cabado
Awesome