Cartier

Category:	Jewelry Store
Address:	147 NE 39th St, Miami, FL 33137, USA
Phone:	+1 305-894-2960
Site:	cartier.com
Rating:	3.5
Working:	11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM Closed

Location

Photos 51

Reviews 7

Alex Bassin

Brought 2 watches for service. One watch was 4 months after service warranty date when I realized it had a problem. I never even wear this watch, but went on vacation and decided to put it on and noticed that it looses approximately one minute per day. I brought it back to the store, so instead of standing by their service and taking care of the problem they wanted to do another full service and charge me over $900.00. My second watch is still under warranty and Im waiting to see what happens then. I was always a big fan of Cartier and own numerous pieces. This experience has put an end to that. I will not spend another penny on their product if this is how they treat their customers. Stay away and spend your money where you will be appreciated.

Marian Carrillo

AVOID THIS STORE AT ALL COST...WORSE CUSTOMER SERVICE EVER!!!! I called to the store on december 23rd to see if they have a bracelet that i was looking for, they said they have it, i traveled all the way there and when i arrived not only they treat me HORRIBLE, but they didnt have it and they just didnt care AT ALL, i told the lady that i need it as a gift that i called twice to make sure they have it in stock and her answer was, i dont have it what can i do,... not even an apology, NOTHING AT ALL ,thank god that i called Cartier in Aventura mall and they treated me in a totally diferent way , super nice, i bought my bracelet and im buying all my jewerly there from now on...

Maud D

Poor customer service . theyre nice and polite, but absolutely not efficient at all. I had an issue a watch bracelet and they couldnt figured out what to do. They were supposed to call me in a week; nothing, no one called me! I had to call Paris store, and they were able to figure out the issue the same day. I had previous issue with Cartier Miami customer service 2 years ago, the lady was nice but useless. this store doesnt represent well the luxurious brand at all.

Mariel Ruiz

Excelente trato y servicio. Fui a cambiar las pilas de mi reloj y Stephanie estuvo increible.

Horacio Sánchez

Excelente trato, la boutique incredible! Claudia Alvarez nos trato genial!

angelo laza

Great costumer service, the best sales associate marina shes Colombian, and know everything about the Cartier history...

Samantha Villavicencio

Good customer service